It's a shame you've had so much trouble with the SPOT Connect, but yours isn't the first bad report I've heard and probably not the last. I'm still using a SPOT 1 with great success going on 5-6 years and really don't plan to upgrade. The SPOT 3 might get my attention after some good usage reports but its still pretty new. Anyway, its a shame to write them off based on that one device that obviously has had a less than stellar track record just from reports here on ADV and probably a lot more out there too. That device just didn't get enough real world testing before it went to market or just wasn't ready for prime time use. I can't say I've ever had any issues with the website over the course of that time either.