if you sent it to the microlite trailer folks I can tell you they are not good with emails. I have experienced that first hand and I think I commented on it earlier. The dealer in Michigan is affiliated with them more directly (I think he is a part of their organization) and he appears to be more modern on the use of email. They will however take a phone call and are really great folks. When I got mine my dealer said they were selling them as fast as they could build them and they are a small family company whose focus was on building them and getting them out the door. I have no dog in the fight other then I love mine. It is a great quality product.