was Nelson's where we met Justin, the mechanic, and Courtney. The UPS package from Cardo was waiting for us,... even though I wasn't able to get cell service to give her the heads up that it was arriving, and even though UPS delivered it next door... Super thanks to Courtney Justin was working on an ATV, and we discussed what would work best for him. We had some chores to do, find a hotel, eat lunch, do laundry... and he said he would be working 'till late, prepping bikes for a race the next day. He put our tires (130/90-18 Pirelli MT-21's) in the sun to warm up, and we decided we'd use the bikes to get our laundry done, and then to bring them back to him around 3-4pm to have the rear tires mounted. We didn't have the opportunity to meet any of the Nelsons, but the crew they had there running the place were top-notch. A couple notes for those contemplating having tires shipped / mounted. Be prepared and call / email ahead. They don't keep many (any?) dual sport DOT tires in stock. I had arranged this 3 weeks ahead. We paid list price for the tires ($105.95 each + tax), and mounting was $50/tire, wheel on the bike. I didn't haggle or negotiate, because I was happy to have new tires, and to have someone else deal with mounting them while I took a shower and relaxed. I don't feel we were taken advantage of, or gouged, but it is the most I've paid for tires / mounting ever, even in NYC. Unlike DockingPilot, an offer wasn't extended to use any tools, nor to have us work on our bikes in the garage (though we snuck in for a photo of Justin, and to lay down a Mobius sticker)... in fact, we were told we couldn't hang out in the garage due to insurance issues (which is pretty standard at most shops), so I wouldn't go in with expectations to be able to DIY, unless you clear it with Chip (I presume) in advance. Please, don't anyone misinterpret the above; in no way am I complaining; the service was great, the staff was expert, friendly and accomodating, etc. The pricing is what it is... and I was more than happy to pay it. I don't want to start a discussion here, I only mention it as a heads-up, 'cause I know a lot of people ride the TAT on a tight budget, and if you're not willing to pay what they charge, just figure out an alternative.