The Motorcycle Shop Goes Digital!

Discussion in 'Alaska' started by Brendon@TMS, Nov 9, 2011.

  1. Brendon@TMS

    Brendon@TMS The Motorcycle Shop

    Joined:
    Nov 8, 2011
    Oddometer:
    271
    Location:
    Anchorage, AK
    Hello ADVRider!

    Well, it's been a long time coming, but The Motorcycle Shop has finally joined the digital/internet ranks!

    My name is Brendon Gallant, and I'm the Assistant GM/Systems Admin at The Motorcycle Shop. Some of you knew my friend and predecessor Zack, I've replaced him as he's pursuing his passion, air traffic control.

    I'll be the POC for ADVRider, and I've got a facebook page going for us facebook.com/themotorcycleshopak

    I've been hearing great things about this site from Barb, Mark H and many others, and I've taken it upon myself to get us up to speed with the ADV world!

    I'm here to help in any way I can, not just plug the shop. Travelers looking for info, locals doing the same, anything, just ask and I'll do my best to assist!

    Thanks for your time,
    #1
  2. ThatGuy

    ThatGuy Brownie

    Joined:
    Oct 27, 2006
    Oddometer:
    5,511
    Location:
    Anchorage, Alaska
    Are we going to see a revamp of TMC's website with actual inventory (new/used), etc?
    #2
  3. Beezer

    Beezer Long timer

    Joined:
    Oct 26, 2004
    Oddometer:
    6,059
    Location:
    Anchorage, formerly Spenard (hub of the universe)
    hey cool, how much of a discount do I get? :rofl
    #3
  4. AKDuc

    AKDuc Alaska Born Ducatisti

    Joined:
    Apr 20, 2006
    Oddometer:
    6,683
    Location:
    Anchorage, Alaska
    Hello and welcome ADVn00b Brendon@TMS!

    Any relation to Doug G? I'm a good friend of Doug's and he always gave me big discounts. :wink: j/k :lol3

    Glad to see you on here.

    Have fun, Mark H.
    #4
  5. Brendon@TMS

    Brendon@TMS The Motorcycle Shop

    Joined:
    Nov 8, 2011
    Oddometer:
    271
    Location:
    Anchorage, AK
    Thanks for the replies!

    Website: keeping it current? Absolutely! I want anyone to be able to see our site and get a feel of what our shop is like, as well as have reasonably current (within the past week) inventory on bikes, not what we had in 05...
    We're the first result if you google The Motorcycle Shop, time to take advantage of that!

    Discounts:Ha, fair enough, legend has it Doug G did cut some deals in the past, but he doesn't work here anymore...;)
    I'll say this, let us get our feet beneath ourselves and up to speed with our 2.0 transition, then we can talk, deal? I'm not opposed to selling things, I'm always happy to talk about price, you just gotta ask!

    Thanks again for the interest, looks like some white stuff is falling again...
    #5
  6. akrider

    akrider mild adventurer

    Joined:
    Apr 24, 2003
    Oddometer:
    1,779
    Location:
    Anchorage, Ak
    Welcome to the work-a-day world of the the grown ups.

    Keep up the good work.
    #6
  7. f650624

    f650624 Snowbird

    Joined:
    Mar 9, 2007
    Oddometer:
    77
    Location:
    East Dakota
    AKRIDER, "welcome to the work-a-day world?" And I thought you were retired.:freaky
    #7
  8. Alcan Rider

    Alcan Rider Frozen Fossil

    Joined:
    Sep 29, 2003
    Oddometer:
    4,037
    Location:
    Just over the rear wheel
    Grown ups?? Grown ups visit this forum?? When did that start? :scratch




    :lol3
    :lol3
    :lol3
    #8
  9. Fighter

    Fighter Head Gruver

    Joined:
    Sep 25, 2003
    Oddometer:
    4,963
    Location:
    Alaska
    Welcome to the Jungle!
    #9
  10. beamertwin

    beamertwin Paul

    Joined:
    Aug 1, 2005
    Oddometer:
    1,072
    Location:
    the end of the rainbow
    Welcome to the site.
    Glad to read of a local dealer joining the crowd and hope it will improve customer service.
    Zack never did call me about those bearings I ordered......June 2010.....gave up and found them in Cali.
    #10
  11. ADVBMR

    ADVBMR Polygamotorcyclist

    Joined:
    May 18, 2007
    Oddometer:
    888
    Location:
    Anchorage AK
    And I couldn't get a quote on a bike so I bought one in Denver!

    Congrats Brendon! We're all going to be pulling for you. That shop has always had a lot of promise - now ride it like a favorite bike!
    #11
  12. AKLiz

    AKLiz Been here awhile

    Joined:
    Aug 14, 2006
    Oddometer:
    259
    Location:
    Portland, OR
    Welcome aboard, Brendon!! Gah! Change at my favorite shop? Just kidding :) Zack helped me get some cool stuff for my Ducati over the last year or so. I haven't been in for a couple of months but I'm sure I'll be in a few times over the winter. I've just liked the facebook page, too :)

    Liz
    #12
  13. AKmud

    AKmud Muddy Gruver

    Joined:
    Sep 2, 2009
    Oddometer:
    966
    Location:
    Wasilla, Alaska
    Never did hear back from Keith on a simple headlight fix (under warranty....) from last September (2010)...

    Like BT said, hopefully customer service will improve. :dunno
    #13
  14. subybaja

    subybaja Long timer

    Joined:
    Jul 18, 2007
    Oddometer:
    2,893
    Location:
    Anchorage (Spenard)
    How about inventory on parts? I'd LOVE to be able to see whether you guys have brake pads for my KLR without bothering your employees and spending 5 minutes on hold...
    #14
  15. ThatGuy

    ThatGuy Brownie

    Joined:
    Oct 27, 2006
    Oddometer:
    5,511
    Location:
    Anchorage, Alaska
    Try having a non-BMW bike.:rofl. I had to almost beg them to take money for a KLR.:huh
    #15
  16. Brendon@TMS

    Brendon@TMS The Motorcycle Shop

    Joined:
    Nov 8, 2011
    Oddometer:
    271
    Location:
    Anchorage, AK
    Hey Guys and Gals!

    First: Thank you SO MUCH for your comments! This is the most effective way I can ensure that we take the best step forward! I only see things from my end, I need the customer's (you!) input to make sure my best practices are working!

    If you've got any parts, warranty, or questions in general, don't hesitate to PM me on here, call the shop, or email me brendongallant@gmail.com I'm always available, and yes, even on Sundays and Mondays!

    I appreciate the welcome, and I'm excited for the upcoming years together!

    As far as parts inventories online, that's going to be a tough one since we have 6 brands now, putting everything online is definitely a long term goal, but we'll start with the showroom first.

    Parts inquiries: If you know your part # or description of said part and don't want to wait on the phone (the "on hold" times are being addressed), email me! brendongallant@gmail.com or themotorcycleshop@gmail.com and I PROMISE I'll email you back by days end, hopefully sooner.

    Hold times: If you've been at the shop in the summer,it's no secret that we're busy, often times when the phone gets hung up when putting someone on hold there are several people needing to be helped. I'm in the process of building a staff that are ready for 110% in the summer to best avoid long hold times, and long waits for parts.

    Service: 4 weeks booked out isn't unheard of, and we're looking for additional techs to help with overflow work. There is absolutely no reason someone should wait more than 2 days if all they need are tires and oil change. Small, but effective changes are the first thing, from there we can work on the big picture.

    Again, let me reiterate, I need to hear back from you! Your input as customers/enthusiasts/friends are some of the most valuable bits of information we can get, so don't hold back!
    #16
  17. AKDuc

    AKDuc Alaska Born Ducatisti

    Joined:
    Apr 20, 2006
    Oddometer:
    6,683
    Location:
    Anchorage, Alaska
    Most excellent, Brendon! I'm so excited to have you finally coming on the scene.

    As you can see there are many people with a lot of high hopes for you and your involvement with TMS.

    I've really been spreading the word about your arrival and encouraging people to give you and the shop another chance and to go in and introduce themselves to you.

    Good luck and have fun, Mark H.
    #17
  18. Vagabond

    Vagabond Mr. Sparkle

    Joined:
    Jan 3, 2003
    Oddometer:
    484
    Location:
    Wasilla, AK
    #18
  19. friar mike

    friar mike IronButtGruver

    Joined:
    Apr 21, 2004
    Oddometer:
    4,908
    Location:
    Wasilla Alaska
    Zack is out of there?:huh shit now I have to break-in a new parts guy:dog it took me sometime to get the last one working right.:bluduh:lol3
    #19
  20. Brendon@TMS

    Brendon@TMS The Motorcycle Shop

    Joined:
    Nov 8, 2011
    Oddometer:
    271
    Location:
    Anchorage, AK
    AKDuc-Thanks, I'm doing as best I can.
    Vagabond-It's a definite possibility...come down and buy a bike, and I'll tell ya
    friar mike-Yea, Beer is still here, I'll be joining him this next year. I've still got Zack on speed dial, but we might need an order or two to get used to the way you like things! Just remember, if we screw up, or do something you don't like, tell us! That's the best way we can improve for the next time.
    #20