Things Dealers tell Customers

Discussion in 'The Perfect Line and Other Riding Myths' started by ak_diane, Aug 16, 2012.

  1. rocker59

    rocker59 diplomatico di moto

    Joined:
    Mar 24, 2004
    Oddometer:
    16,194
    Location:
    The Trans-Mississippi
    +1

    :deal
  2. Ceri JC

    Ceri JC UK GSer

    Joined:
    Sep 14, 2009
    Oddometer:
    2,462
    Location:
    All over, usually Wales or England
    At the risk of sounding like a sexist ****,,,

    I doubt that's the case in this instance, but I am appalled by how many otherwise honest and decent women feel that it is 100% morally acceptable to return things that have nothing wrong with them, simply because they have capriciously decided they don't want them, even when it means a small independent store taking a hit. Whether or not the store is prepared to take it is neither here nor there: If something was as described and didn't have any defects, I couldn't return something I shouldn't have bought. At worst, I might ask a vehicle dealer to make an offer to buy something back, but if it was lower than I was prepared to accept, I wouldn't think any worse of them. I think the reason I wouldn't do it is because I know full well that if I was running a shop, I'd be fuming to accept returns for this reason (even if I put on a polite face because it made good business sense to do so).

    It's strange as women are often a lot worse at getting value out of stores (read: more reluctant to haggle down below the list price on vehicles, etc) when buying goods. Yet they seem really good (or just have fewer qualms about) returning things they bought on a whim and then decided they didn't like the colour of.
  3. Human Ills

    Human Ills Useful Idiom

    Joined:
    Oct 22, 2008
    Oddometer:
    24,046
    Location:
    South (Dog help me) Bay
    A good return policy is cheap advertisement.
  4. Ceri JC

    Ceri JC UK GSer

    Joined:
    Sep 14, 2009
    Oddometer:
    2,462
    Location:
    All over, usually Wales or England
    That'd be my definitions.
    4x4/4WD should mean driver-switchable between at least two out of: front/rear/four wheel.
    AWD should mean full-time drive to all wheels, even if the computer sometimes shifts the balance of power between these to varying degrees for traction control/performance purposes.

    As to the non-petrol head's definition: 4WD is definitely used by many people to mean any big 4x4 looking vehicle, irrespective of how drive is delivered. I've also heard some people use the term "2 by 2" and "2 plus 2" to refer to this style of vehicle, which is at least more honest, even if it sounds bloody ridiculous.
  5. Ceri JC

    Ceri JC UK GSer

    Joined:
    Sep 14, 2009
    Oddometer:
    2,462
    Location:
    All over, usually Wales or England
    What about a woman putting on her best suit to look like she has more money than she does so she'll be taken serious, buying a one-off, hand made £3000 dress on her credit card, that she has no intention, nor means of keeping wearing it for one night for a gala function and then returning it the next day? What about the second one who does that with the same dress, or the third? Pretty soon, you've got a rather second hand looking garment, not to mention the cost of the hours of the shop staff's time and the expensive rented shop floor space to display it, for no return on your investment.

    I have a friend who has a reasonable degree of success making designer handbags that are sold through boutique stores in London. I shudder to think how many are 'sold' (read: loaned, free of charge) the way I outline above. It doesn't matter whether you personally want to allow this, you pretty much have to, because you'd alienate your market if you didn't allow returns this way. I'm just questioning why this culture exists/is tolerated within the market as a whole.

    Whilst the face price of the bags might seem obscene to many, knowing the cost of materials, sheer number of man hours spent to design and make them and how relatively little she gets to take home, I don't think they're 'overpriced' or that 'she deserves it, if she thinks she can sell bags at those prices'.
  6. RedShark

    RedShark Long timer

    Joined:
    May 10, 2005
    Oddometer:
    1,551
    Location:
    Honolulu

    Man, I was faced with this a coupla years back - had a low-pressure tire for my Cat-Trax (dolly for moving a sailing catamaran) that was similar to an ATV tire. Managed to stupidly puncture one (don't ask...) and purchased a replacement tire, de-mounted the wheel and took them to the local Suzuki dealership where I've shopped for 20+ years....only to get 50 Questions; name, address, phone number, vehicle type, purchase history.... at which point I mentioned that I wasn't applying for a JOB there, I just wanted a tire mounted - only to get a bunch of lip from the "Service" writer (and I use that term loosely).

    Never. Been. Back.

    Tire really wasn't that hard to mount anyway, suppose they did me a favor by inspiring me to DIY.
  7. ragtoplvr

    ragtoplvr Long timer

    Joined:
    Oct 18, 2007
    Oddometer:
    6,696
    Location:
    central USA
    That is as bad as BMW blaming shifting problems on improper footwear, and wanting you to wear only BMW Boots. I ask, do you have 10EEEE. Well, then how am I supposed to ride it.

    Although I have seen high ESR batteries cause issues.

    I would tell them replace the battery, and if that does not fix it I am not paying.

    Rod
  8. GoNOW

    GoNOW Long timer

    Joined:
    Feb 22, 2006
    Oddometer:
    1,588

    :lol3 I can't get our service write to write them up half the time. Some times I will get a little tag with and name and phone number, and that's it. Most of the time, it's a tire and a tube sitting next to the tire machine. Not hard to figure out what needs to happen, but if something is wrong, I have to wait for the owner to come back before anything can be done.
    I have lots of fond (not) memories of the strange things I have had to spoon on.
  9. brian.ict

    brian.ict Adventurer

    Joined:
    Oct 2, 2011
    Oddometer:
    22
    Location:
    Wichita
    The last dealer I bought from said exactly what I wanted to hear:

    "I'll trade you this bike for that bike plus $100 for two new tires."

    So I traded my Versys for a Suzuki C50 at Bobz Bikes in Kingman, Kan.

    Came back in a few days and they put the new tires on, changed the oil and put new brake shoes on, all as part of their normal service when they sell a bike.

    It was awesome.
  10. WVhillbilly

    WVhillbilly Long timer

    Joined:
    Oct 20, 2010
    Oddometer:
    11,854
    Years ago I worked at a Ford dealership.
    A guy came in a bought an F250, haggled price and so on.
    Wanted to make sure it would tow his camper. Yep, sure will, and no problem he bought the truck.

    Think it was about $28K at the time.

    A week later it is parked at the dealer, with about 500 miles on it. Says he is done with it :huh

    What do you mean, it there something wrong with it?
    Nope, just done with it.

    He took a trip, towing his camper and then thought he could bring it back.
    I think it sat two weeks, and the dealer told him to come get his truck or they were gonna charge him storage on it.

    I know he came and got it, dunno what happened after that.
  11. eakins

    eakins Butler Maps

    Joined:
    May 29, 2002
    Oddometer:
    19,494
    Location:
    Fort Collins, Colorado
    My family is in the car biz and I agree with this. Each dept. needs to hold it's own and make $. The correct answer from the dealer should have been, sure the carry in tire price is X $ to mount. thanks for the business. just so you know in the future, if you buy tires from us too it's X discounted/free...

    The whole quote about being a liability is bogus too. that's a nice way of say no. why is it then not a liability for the independent guy too? booth shops need and carry insurance.
  12. WVhillbilly

    WVhillbilly Long timer

    Joined:
    Oct 20, 2010
    Oddometer:
    11,854
    I see no liability for mounting a new tire, I wouldn't mount a used, worn tire for someone.
    But turning away a potential customer over some bullshit like "we only mount tires on Harleys" is just insuring that they will never darken your door again.
    Even if you sell what they want, they probably will just go somewhere else.
  13. slartidbartfast

    slartidbartfast Love those blue pipes

    Joined:
    Dec 23, 2003
    Oddometer:
    5,029
    Location:
    Southern Louisiana or Southern England or ...
    Not as exaggerated as you think in this case. Crass move on my part (I wouldn't do it today) but true.

    When I was around 20, I used to drive at 9/10 most of the time. I knew every hump-backed bridge and railway crossing within 20 miles of home and exactly how fast you had to go to catch some air. Taking a nice-handling high performance car to the edge, on roads I knew like the back of my hand, wasn't difficult at all.

    A few times it didn't work out so well but I always seemed to get lucky. Came close to flipping a car over its nose once but the worst damage sustained was dented oil pans and ripping the bottom out of a few radiators.

    There's a steep railroad crossing right near my current house. About four years ago, a car-load of kids doing the same thing, lost control upon landing, hit a tree and all died. Doesn't seem like so much fun any more.

    On topic: Local VW dealer recently told me they would charge $75 to reset the airbag error code on my daughters car after I had repaired a broken seatbelt switch. Bought the code reader tool for $12 and my daughter did it herself in about 60 seconds - No chance we'll be taking the car to that dealer for any servicing.
  14. bwringer

    bwringer Gimpy, Yet Alacritous

    Joined:
    Jan 22, 2008
    Oddometer:
    2,262
    Location:
    Indianapolis
    The Harley dealer thing is strange sometimes...

    A buddy and I were on the way to a vintage Suzuki rally in Wisconsin. On the other side of Chicago, we noticed a slight issue with his brand new front tire (see below).

    So we headed to the large Harley dealer we could see in the distance -- I knew there were several HD models that used this size tire, and figured they would have one in stock.

    At first, the service writer's only answer when we inquired about a 100/90-19 or MM90-19 front tire was "we don't have any Suzuki tires". Mmkay. :huh

    We worked through this issue, but it took a bit, and she was still quite skeptical.

    Then it was "we don't have any way to take the wheel off". Fair enough, if you have purged your shoppe of EVERYTHING metric. All it takes is two wrenches, and we explained that we were equipped to do this in the parking lot and bring in the wheel. Tubeless cast wheel. Easy as pie.

    Then the service writer came up with "but our machine only works on Harley wheels". Do any Harleys use 19" wheels? Yes? Does your machine need to go through the center? No? Then your machine will work fine. Just clooooose your eyes and pretend it's a Harley wheel... hush, now. It'll be over in a minute and the big bad Suzuki will be gone soon.

    And then FINALLY, after 30 minutes of pointless ignorant dicking around with the world's dumbest service writer, we find that there's only one tire that size in the shop, and it belongs to a customer who's having it installed later that day.
    Well, crap. Why couldn't you &^%$$#@!! SAY so in the FIRST PLACE???? :becca

    The strange part is that once we all finally agreed we were at an impasse, she very kindly hauled out the telephone book, called a Suzuki dealer in the nearby podunk, determined that they had the correct tire in stock (no Suzuki brand tires for some reason...), then provided us with detailed directions.

    Very strange mix of idiocy and excellent service. She got rid of us, anyway. :confused

    Oh, and the directions were wrong.



    Here's the defective tire -- a rather expensive Dunlop Elite III with 80 miles on it. Yes, the pressure was fine. No, nothing was rubbing, not even close. Yes, there were chunks missing like this all the way around. Normally this is long-lasting top-of-the-line rubber for vintage steeds. Dunlop and Motorcycle Superstore refused to do anything unless we ship them the defective tire... which we had no way to take with us. Bastards. :boid

    [​IMG]
  15. RedShark

    RedShark Long timer

    Joined:
    May 10, 2005
    Oddometer:
    1,551
    Location:
    Honolulu

    God, don't get me started about VW dealers - called recently to ask what they charge for a basic rear-brake service; "About $ 400.00" .... "Surely you jest..." - again, they did me a favor, OE pads are $ 50 RETAIL, the caliper-tool 15 bucks, job took under 40 minutes total - yea, that's four-hundred bucks worth....
  16. mrphotoman

    mrphotoman Long timer

    Joined:
    Feb 20, 2011
    Oddometer:
    1,513
    Location:
    KBR27
    I went to the local Yamaha service department to purchase a valve cap. When I walked through the door they did not instantly greet me and give me cappuccino and offer me a foot massage. I fell to the floor and flailed my legs and arms about wildly and held my breath until they gave me a hug. I told them they had lost a customer for life!!!!!!!!!!!! They then told me I could ride any bike in the showroom if I would just spend my 5 cents on the valve cap I had intended to purchase. I said okay and took out a gsxr 1000 which I proceeded to do a burnout in the showroom, cause a black hole to appear and then I transported back in time 3 million years where I fought off dinosaurs. Once I defeated them I was able to transport back to the present where I jumped the grand canyon, stopped for lunch then brought the bike back. The dealership thanked me and then I threw the keys at them and told them to go to hell.

    The nerve of them. True story.
  17. AZbiker

    AZbiker Crunkin' with crackers

    Joined:
    Mar 30, 2005
    Oddometer:
    6,954
    Location:
    Phoenix, in the Arcadia area
    Piss off, troll.
  18. TimothyCaseTimothy

    TimothyCaseTimothy Been here awhile

    Joined:
    Sep 14, 2011
    Oddometer:
    488
    Location:
    Berthoud, CO
    :rofl epic
  19. Yossarian™

    Yossarian™ Deputy Cultural Attaché

    Joined:
    Jul 9, 2007
    Oddometer:
    9,736
    Location:
    the 'Ha
    I call BS!

    No way you ran into dinosaurs only 3 million years ago.
  20. Mr. Cob

    Mr. Cob Howling "Mad", Adventurer

    Joined:
    Aug 8, 2001
    Oddometer:
    9,515
    Location:
    Granite Falls, Washington State, USA
    Howdy All,

    Those that know me will tell you that I am fashionably challenged, I usually look like and dress like a bum, Romeo slip on shoes, well worn, sweat pants and a tee shirt usually with something motorcycle related on it and an old western type hat of some sort. I have never really cared what I look like I spend my time and money on trucks, guns, bikes and other toys, my money spends just as well if I am in a suit or dressed the way I do at least thats my way of looking at things.

    Lets go back to August of 2003, I had done my research and was in the market for brand new Dodge one ton dually pickup truck to haul my HUGE camper. I knew what I wanted, knew what it would cost, had the cash in the bank to pay for it. So I go down to the nearest Dodge dealer, walk into the dealership, find a salesman who is holding up the water fountain he's leaning against and tell him I am here to buy a truck in fact I want the Garnet Red one sitting in the front row of the lot. This guy looks at me, and tells me in a voice load enough to be heard by a few other folks nearby that "You can't afford that truck and I am not going to waste any time talking to you." No problem I say, could I have one of your cards please. He hands me a card, laughs and walks away.

    I go a few miles down the road to the next dealership, they have the same truck, I go into the dealership and as I am walking through the door I am greeted by a salesman who smiles and says "What can I help you with today".

    Long story short, I buy the truck at a very good price even had more options then what I was in the market for. When the deal was done I asked for this salesman's card, shook his hand and told the wife she would be driving the car home as I was going to take the truck. I told my wife that I would be a few minutes late as I was going to stop off at the dealership I had first tried to do business with. She just smiled as she knew what was going to happen.

    So I go back to the original dealer, park my brand new truck right up in front of the show room. Walked past the salesman who didn't want to talk to me, asked to talk to the dealership sales manager, told my story to the sales manger, showed him the card of the salesman who didn't have time to talk to me. The sales manager asked me to take a short walk with him, he walked over to the guy who insulted me, in a voice loud enough to be heard by all the folks standing in the show room fired this asshole and explained why. I couldn't help rubbing a bit of salt into this jerks wound, I handed his card back to him and told him I had better things to do then waste my time with him like drive my new truck home. Yes, I am a vengeful bastard at times.

    Here's the truck, still have it, still running strong, drags my 38 foot toy hauler all over the western part of the country.
    [​IMG]