Things Dealers tell Customers

Discussion in 'The Perfect Line and Other Riding Myths' started by ak_diane, Aug 16, 2012.

  1. eepeqez

    eepeqez Long timer

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    "Can I ride around in your showroom once I have bought a bike from you?"

    "And if not, then why would I consider your fancy showroom, which is paid for from your margin on the bike I am considering buying, to be a plus?"
  2. Ceri JC

    Ceri JC UK GSer

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    I find bike dealerships on the whole to be really good about this (not judging you on appearance). Perhaps they're realistic; even if you turn up in tatty car, you might just be really into bikes and spend all your money on that instead. If you turn up in leathers, well, that's to be expected. If you're in casual clothes with dirty hands, maybe you've come from your garage where you've been messing with one of your many motorcycles.

    Try the same at a car dealership and watch them ignore you. It's unreal how differently I get treated if I call in a car dealership from work in a suit, compared to if I go in when I'm working from home in jeans and a t-shirt.

    One thing all vehicle dealerships seem to struggle with, however, is if you're young*. I remember when I was in a bike showroom at 23. The tone change the moment the penny dropped with the guy that I could buy the bike I was looking at there and then, outright, was palpable. Until that moment, he had the air of someone who was just going through the motions to be polite to a kid and that if a 'proper' customer had walked in, he'd have walked away mid-sentence.

    *And that doesn't even have to mean that young; it just means "young for the vehicle you're looking at". Try going around luxury car (as opposed to sportscar) showrooms when you're 30 and see how indulgent they are. To be fair, the local Aston Martin dealership were very accommodating and respectful. Guess where I'll be going, even though I originally had a slight preference for Bentleys?
  3. trc.rhubarb

    trc.rhubarb ZoomSplat!

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    I have that problem at a local Ducati/Triumph dealer.
    Show up on the BMW or even walking and they are super attentive.
    Show up on the Harley and I'm a ghost.
    I've even spent some money and tried to spend more there. Nice guys just bad judgment.
    The HD was a heck of a lot more money thatn the BMW and a heck of a lot more than anything but the new Pannigale Tri-Colore. - which they don't have anyhow.

    Local Honda dealer wont even acknowledge my existence.

    Heck even the HD dealer that I've bought 3 new bikes at since 2005 barely gives me the time of day anymore.

    Bought an Infiniti 20 years ago when Lexus wouldn't unlock the door to the car.
    Neither did buy the vette I wanted at 20 because the dealers 'decided' I couldn't afford it and even told me so.

    So fukkit, I dress down and act poor.when I buy new vehicles now. If they want to close the deal they will treat me like a fellow human being.
  4. nuttynu

    nuttynu Long timer

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    hahah win,,,:rofl
  5. atomicalex

    atomicalex silly aluminum boxes

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    I like this thread, because it is guys complaining.

    I went to buy a car for my husband some years back, in Savannah. Walk into the VW place, fresh from work (suit), and wander around for a while. Finally some chick comes out to talk to me. I was looking for a Reflex Silver Golf TDI automatic with a double-DIN radio and possibly alloy wheels. Not too difficult, it was the most common combination.

    I had to explain to both her and her manager that I was not going to talk money until I saw a car. It was like pulling teeth. When the foursquare came out, I about spit nails. Finally walked out when they couldn't tell me when the next batch of cars was due from port - I had checked with VW and knew there was at least one car that matched already allocated to that dealer and on a boat from Brazil.

    Went home, hit the internet, found a dealer 100 miles away that wanted the deal and pulled the allocated car (the actual one we wanted) into his stream - not only grabbing the sale for him, but pulling that car away from the other dealer (they got a 2.sl0 in exchange). It arrived ten days later, and we picked it up the next day, even took a little finance deal that was good for all parties involved. Made my next parts run in the new Golf and made sure the entire sales floor saw it. Apparently they tried to convince service not to work on it - thankfully I had already built a decent relationship with the service/parts team, so that failed....
  6. azcycle

    azcycle Chihuahua Wrangler

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    A few vehicle stories:

    When buying my 94 Ranger (back in 1996), after the test drive (at night, when raining) I commented to the sales guy "The pedal was throbbing under braking." His response: "Oh, that is the ABS working." Yeah, not. The right front disc rotor was badly warped, along with all four tires being badly scalloped. I commented on these items... "How were these missed in your advertised '140 point inspection?'" They replaced/fixed everything for free, but very reluctantly and only after I sent a letter to the dealership manager.

    When living in KC MO... In 2002 the (now X) wife and I were purchasing a new Mitsubishi Lancer for her. It was the "sporty" OZ Edition which consisted of nothing more than a set of OZ wheels and badges. Not familiar with the OZ wheels, I asked the salesperson what OZ was. His response: "Oh that is the special Kansas edition." (Referencing Wizard of Oz... I don't think we're in Kansas anymore, Toto.)

    And when buying my 2007 Jeep Patriot (owned by the same local millionaire as in story 1: I was applying for financing, and requested to use my credit union. After financing us with another credit union without asking, the finance guy says: "Oh, your CU doesn't do car loans anymore so we went with this other one." BS. Went to my CU the next day and refinanced. And I will NEVER do business with ANY dealership owned by this guy. Scuzzbag.
  7. Dave in Wi

    Dave in Wi Long timer

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    You gotta give him points for thinking on his feet!
  8. acesandeights

    acesandeights Asperger

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    Reminds me of when I bought my first new Jeep, ~15 years ago. The salesman opened the hood and told me the V6 put out amazing horsepower and he wanted me to check out the engine. I looked at him sideways and said I'd like to start doing my own maintenance (which I'd always done) and wondered where the spark plugs were. He pointed at one side of the engine and said there were three there (where there were six) and pointed to the other side and said there were three there (where there were none). Knowing it was a I6, not a V6 I just said, uh huh and walked away. I should have asked him if they had an OZ edition :)
  9. shaddix

    shaddix Banned

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    If you don't return things you simply don't like when it is an option for you then you're paying more for the item than you should have. You can go to a store that has no return policy and then you won't be paying the overhead that is factored into the price at shops that have good return policies
  10. davevv

    davevv One more old rider

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    If you don't like it, why did you buy it in the first place?
  11. High Country Herb

    High Country Herb Adventure Connoiseur

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    I'm really surprised at all the bad experiences people have with BMW dealers. Maybe it's just a matter of how many dealerships they have? The closest BMW shop to me (Cycle Specialties in Modesto CA) is just full of great people. Their philosophy seems to be to help everyone with their moto experience, regardless of what brand they currently ride, in hopes that some day they will come shopping for a BMW. They have regular test ride days with free hot dogs and sodas. I even talked with the salesman for 20 minutes about DS helmet brands they don't even carry. He invited me to join their all-brand DS rides.

    I gotta say something about tires too. I just don't get these shops that refuse to mount tires bought elsewhere. Why not just raise the price to mount/balance tires, and offer a significant discount for a package deal (tire+mounting)? Those who don't mount their own will just pony up the extra money. Where else are they going to go? I actually prefer to buy stuff at a shop, so I have someone in my corner if anything goes wrong with the purchase/product. If they take an hour to find something on a parts fiche that can be had at 20 different websites, I think they are sourcing their product from the wrong place. Just freekin' buy it from the discounter, and charge me a markup. How hard is that?

    OK, here is my story about a lame dealer (which has since gone out of business). When shopping for an adventure bike, I stopped in at the Yamaha dealer in Manteca. I said I needed an adventure bike bigger than 700cc for 2-up riding. He said they didn't make one. :huh When I asked him about the Super Tenere, he said he'd never heard of it or seen it. :huh:huh No brochure, nothing. He didn't even offer to look it up on the Yamaha website (his computer was 10 feet away). Talk about not knowing your product...
  12. shaddix

    shaddix Banned

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    How would I know I didn't like it before I had it!?
  13. davevv

    davevv One more old rider

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    Research?

    Really? If it's something you wear, try it on. Test drive a vehicle. Talk to owners and read reviews, etc, etc. Why should it be a merchant's responsibility to guarantee that you are going to like something that YOU decided to buy. It wasn't his decision, it was the consumer's. Sure, if it's broken, misrepresented, or not fit for the advertised purpose, take it back. But a poor choice by the purchaser is not the merchant's fault.
  14. High Country Herb

    High Country Herb Adventure Connoiseur

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    I thought of a couple more while reading through all the stories:

    Back in the 80's, my dad was shopping for a little import pickup. He found just the one he wanted down at the Datsun dealer after work one day; brown, manual trans, radio delete. He struck the deal, and said he would return the following day after work with cash. When he came back with how ever many $1,000's in hand, they had sold the truck out from under him. The salesman asked him "What is your second choice?" To which he replied "Toyota". :rofl That still cracks me up, though I can certainly understand the first come, first serve philosophy.

    My grandfather was a coal miner. He didn't make a lot of money, but always saved up cash for vehicle purchases. When he was ready for a new car, he purposely went to the dealer straight from work to see how they would react to the average blue collar worker. They wouldn't even talk to him. He pulled out his cash roll, walked across the street, and bought the biggest car on the lot (because he liked big cars, not because he wanted to impress). As he left the second lot, he made sure to honk the horn and wave to the salesmen standing out front. He was an ornery old bastard. :evil
  15. shaddix

    shaddix Banned

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    But my point is that the poor choice is factored into the price of the items at that retailer already, the merchant does not pay for the poor choice and subsequent return, we do. You have paid for the ability to return something you do not want by purchasing from a place that has such a return policy. Therefore, if you do not take advantage of that option when you need it and instead do the "right" thing by keeping your poor choice, you are subsidizing the rest of the folks that do take advantage of it and just costing yourself even more $ for no reason.
  16. steelerider

    steelerider Southafricanamerican

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    Every HD dealership I've walked into has given me reason to never buy a Harley. This has happened twice. Park my bike outside (Triumph Sprint ST) walk in, and get asked "Triumph? are you here to buy a REAL bike?"

    I took the same bike to Hermy's (local BMW dealer) who happily took it back in trade after I put 10K miles on it, and walked out with a brand new R1200RT - which I wrote a check for.

    I will NEVER own a Harley Davidson product. EVER.
  17. slartidbartfast

    slartidbartfast Love those blue pipes

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    I don't think it's just women by any means but it reminds of a sales girl in a clothing store telling me that she had many, many female customers who would "buy" five or six outfits on a Friday or Saturday and then bring them all back on Monday. One of them would stink of smoke and/or perfume, having presumably been worn out on Saturday night. I was flabbergasted to learn that they (she and the Store management) would give these customers full refunds without argument. She just shrugged when I asked her why they didn't refuse to refund for any "soiled" garments (or ban the so-called customers from the store - which would have been my stance.)

    I was shopping for a jacket at the time and told the sales girl that I would not be purchasing it there. I pointed out that I was now uncomfortable buying from them because I would be endorsing, not to mention subsidizing the ongoing fraud/theft. She didn't seem to care!

    Trying to think of a related car/bike shopping experience but I don't have one - Except to note that we've already heard the strong and perfectly reasonable position that returning a car after a weekend of use is not acceptable. Of course, the really sneaky fake "buyer" will finance through the dealership, then call the finance company and tell THEM that they don't want the car and won't be paying for it. The financing will then unravel and the buyer can simply refuse to sign any other documents to set it up elsewhere. I wonder how many times when you see a car at the dealer with 250 "delivery" miles on it, this is really what happened. Doing this deliberately would be fraud but I expect most dealers would simply be happy to get the car back in one piece and without too many miles (unlike when the purchaser fails to make the first payment or the downpayment check bounces and the dealer then has to wait for the repo man to get the car back)
  18. DAKEZ

    DAKEZ Long timer

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    Then why did you go to a Harley Store? :ear

    [​IMG]

    [​IMG]

    :evil
  19. Dave in Wi

    Dave in Wi Long timer

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    If I really wanted to buy a Harley I wouldn't let that stop me. I'd just say "No, I'm not here to buy a REAL bike. I'm here to buy a Harley." :-)
  20. DaveBall

    DaveBall Long timer

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    But, Harley Davidson admits they don't sell bikes. They sell "A Life Style".