Things Dealers tell Customers

Discussion in 'The Perfect Line and Other Riding Myths' started by ak_diane, Aug 16, 2012.

  1. H96669

    H96669 A proud pragmatist.

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    Eh Eh....I go a heck of a long way sometimes to buy parts & supplies at such a store. I make sure I talk to the old guy, he is a bit gruff at first but that's fine he sure knows his stuff and we always share some laughs/smiles.:clapLast time was over "Prussian Blue"....:wink:

    The last two GM service managers I talked to over something, dad would have fired them so fast.:eek1 I sure had one of them red in the face after he talked to me as if I was some dummy over my failing brakes, took only a few words to explain my own background in a GM family business, then he turned red from shame.:lol3

    They don't have to be uber-polite with me as long as they know what they are talking about, I never feel like it should be my job to educate them. Snotty kid with the mouse at 07.00pm ??? Where the f.. is the paper catalogue so I can walk out of here with that "universal" muffler. I know for sure you stock them or something close enough that I can go home and install it quick tonight and go to work tomorrow early.Look under the counter just to see if the catalogue is there....it was.I looked up that muffler and gave him the part number.:evil
  2. SnowMule

    SnowMule [angry moth noises]

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    I LIVE IN A GIANT BUCKET
    So for the past month or so I've been shopping for a new pickup. 3/4-ton gas engine, ext. cab, short bed, 4x4.
    Pretty specific list of requirements, but it's not like that's an uncommon configuration.

    About 10 years ago GM/Chevy put a Vortec 8.1L engine and Allison transmission in their 3/4-ton pickups. Big-ass gas motor, perfect for hauling with. I believe 07 was the last year of them. Not "new", but not exactly vintage either.

    Went to a GM dealer in town yesterday, about 10 minutes from my house. Parked my bike, walked in, receptionist greeted me and I asked to speak to a used truck salesman. (:twitch)

    Friendly lady meets me at the desk, we go back to her office.
    "Hi, i'm Mule, and I'm shopping for a used truck. Looking for a 5-8 year old 3/4-ton gas pickup, extended cab, short bed, 4x4. Been a Dodge guy most of my life, but some of the GM's have piqued my interest. What do you have?"
    "Is there anything specific you were looking at?"
    "The 8.1L Vortec's have caught my eye."
    "You mean 6 liter?"
    "No, I mean 8.1 liter. Vortec 8100's. 3/4-ton truck, 02-05ish, Allison trans.... 8.1."
    "GM doesn't make those."
    :huh "You're telling me GM never made an 8.1 liter gas engine?"
    "I've been here 6 years and I've never heard of it. Let me go ask another salesman."
    "Nope, the biggest they made is a 6.2 liter."

    "Do a google search for '8.1 GM' and learn something new. I think I'm done here."

    At which point I grabbed my helmet and walked out of that place laughing.

    Stopped at another dealer, and as we're browsing their inventory for 8.1's I told the salesman there about the previous dealer. He laughed, and asked "Alpine?" :lol3 "Yep, that'd be the one." I guess they're known in the area for being a truly awful dealer.

    And the 8.1 I test drove later that day must have been a 6.2 liter. :photog

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  3. DirtMedic

    DirtMedic Intrepid Explorer

    Joined:
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    I have a few experiences to add to the thread. When I went shopping for my DR650 I wasn't concerned about the year as they are all the same since 1996. I was interested in last year's model, a 2011 at the time. Advertisements were everywhere for a discounted 2011 model. I would call and heard almost every time, "it is right here, I am looking at it". I would drive to the dealer only to find that they didn't have it. "It just got sold, but we have..." fill in the blank for whatever they were pushing. A month later and the same ads were still being run for last years model. For kicks I called and was told the same thing. That infuriated me and I took note of which dealers not to ever do business with.

    I went to our local Suzuki dealer here in Brooksville specifically looking for a DR650. Several coworkers own the DrZ400, so I am familiar with that bike as well. I am a bigger guy and had plans to use it more on the highway. Anyhow, in I walk to be greeted by a salesman who was pushing the DrZ400 that he had on the floor. No matter how many times I told him I wasn't interested in the DrZ and that if he didn't have a DR650 I wanted him to look for me and order it, he would not. He kept pushing the DrZ400. It came down to me wanting a little more power and torque. One guy at work is as heavy as me and has to "shift" a little more often to keep up with everyone else and wind out his RPM's on his DrZ. This salesman then went on about how he used to own one in motard configuration and it made more horsepower than the DR650. I cornered him on that and he finally admitted it took a lot of engine mods to do it. I left.

    A few weeks later I went to Love Motorsports in Homossassa. They didn't have it either, but were willing to have it shipped in for a reasonable price. They were honest even to the point of telling me they didn't know answers to certain questions I had. That is cool with me. If you don't know, say so instead of lying. I bought from them.

    Eventually I broke things and needed parts. I figured I would go back to the Brooksville Suzuki Dealer (not quite their name by the way) and get parts as they are the closest to me. They are a Suzuki dealer and the DR650 is a common bike unchanged for sixteen years so there are a lot of them out there, right? They could only order the parts I needed. I can do that from the comfort of my own home and it does not require a second trip to go back to get the part. I went down the road to my now favorite motorcycle shop, Motorcycle Enthusiast of Spring Hill, Florida. Not only did they have the part in stock, they had it at one fourth of the price that Suzuki wanted. Here's the kicker, they are a KTM and Triumph dealer. When I have a need for a part I have made phone calls to check to see if any of the Suzuki dealers have the parts I need and without fail they do not. "We can order it for you" is what I always hear. Motorcycle Enthusiast has ALWAYS had my part in stock and for cheaper. It is a family owned business and not a chain. When I am ready to move up to a bigger bike, it will likely be a bike from them.
  4. ozmoses

    ozmoses Ride On

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    My new hero is the person who says "I don't know but I will find out".

    Unsure if it's the internet or what, but in recent years everybody's an expert.

    I find a lot of people don't know that the reason it is so dark is that their head is entirely up their ass.

    IMO, of course.
  5. Rick G

    Rick G Ranger Rick

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    I have spent my entire career in sales ( not motorcycles or cars) and that has always been my mantra and when I owned my own sales agency I preached that to my reps. If you don't know, say so and then tell your customer that you will find out and get back to them. Then just do it!!

    It is a little harder to gain a customers confidence but really easy to destroy it.

    Rick G
  6. bwalsh

    bwalsh UUU, UUU!!!

    Joined:
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    That is my biggest gripe with any place you call, any type of business.

    Employee: "I don't have that information but give me your number and we'll call right back."

    They never do...It seems most business' figure if you want the item bad enough you'll call them back. Here is what I think of that...:fyyff
  7. Benduro

    Benduro I<3CrayCrayVaJayJay

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    She even missed the legendary 7.4! The 454 was possibly the industry-standard construction truck motor for the 80's and the 90's. It's one thing to miss a motor only made for a few years (still totally inexcusable considering the noteworthy nature of it being the biggest motor they ever made)
    But it's another entirely to ignore the motor that gm is best known for, after the 350. Unbelievable.
  8. Jim Moore

    Jim Moore Long timer

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    That's fifty dollas for a T-shirt!
  9. SilkMoneyLove

    SilkMoneyLove Long timer

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    He had to pop some tags!
  10. Thanantos

    Thanantos Ride hard.

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    "Trying to get girls from a brand? / Man you hella wonÂ’t, man you hella won't"
  11. Wlfman

    Wlfman Long timer

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  12. Thanantos

    Thanantos Ride hard.

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    I think you missed the joke.
  13. SilkMoneyLove

    SilkMoneyLove Long timer

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  14. Handy

    Handy Sunburnt

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    Wait, maybe you missed the joke...
  15. Hoot Gibson

    Hoot Gibson Banned

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    It's on you fool....you are the joke! But then again, you already knew that, didn't you?:puke1
  16. Thanantos

    Thanantos Ride hard.

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    Inception RAP joke?

    WTF?!
  17. Disco Stu

    Disco Stu I'm Barry F'n Gibb!!

    Joined:
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    Me: I got a flat in the front on the way up this weekend, do you have a replacement in stock?

    Gateway BMW: Sure, no problem.


    Me: Would you be able to get to it today?

    Gateway BMW: Sure, no problem (as the technician is wheeling my bike into the work area).


    Me: My mount for my Sena blutooth broke this week, do you have any replacements on hand?

    Gateway BMW: Sure, how many would you like?


    Me: That F800GT looks sharp, mind if I take it for a test ride?

    Gateway BMW: Sure, we'll have someone put the plate on while we're photocopying your license.


    when I come back:
    Gateway BMW: What did you think?

    Me: It was pretty buzzy in the handlebars. I don't think it's for me.

    Gateway BMW: Well, let us know if you want to take out any other bikes.


    as I'm leaving:

    Gateway BMW: Thanks for the business!



    Some dealerships make it easy for me to part with my money, because they have what I need, they're friendly and they're efficient.
  18. SilkMoneyLove

    SilkMoneyLove Long timer

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    Good to know some places still offer good service.
  19. 3Putt

    3Putt Is that a gimmie?

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    Rockford, IL
    Honz and the boys run a great shop.
  20. Shooby

    Shooby Anti-Cager

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    Location:
    San Diego
    Heading out for a trip next week, planned to do simple service myself but schedule, events, etc. were too prohibitive so I called the dealer (Esco BMW) yesterday, set up a time to bring my bike (F8GS) in this morning. "You bet, no problem, we'll have the bike in & out in no time."

    Brought in the bike, decided to wait instead of figuring out a ride back to work. So I waited. AAAaaand I waited. Grumbling that I should have done it myself, I hunted down the service Mngr (very nice guy btw), asked if it was all set to go (it was sitting outside at this point so I figured they'd just now brought it out). "Uh, well, not quite, had a few more CHiP & sheriff bikes come in...( yeah, I know, the corporate/fleet contracts always get the attention) so he felt bad, got a Mech (good dude, know's his stuff) on it, threw me a key and said this should be a good way to burn an hour....

    I didn't mind waiting a little longer...

















    MG V7 Racer. 100lbs lighter than a Triumph Thruxton. (& ONLY 15 less HP) - Data based on in shop heresay. I'll not be held liable for this info.
    Raw, fun, flickable, fun, fun. Got back on my bike and thought "Got Dam, what a pig"

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    I don't mind this kind of waiting

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