Tiger 800 problems; for reference only please

Discussion in 'British Beasts: Triumph Tigers' started by Rob Dirt, Apr 18, 2012.

  1. swimmer

    swimmer armchair asshole

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    There are some instances where even though it might be possible for you to fix it yourself bringing it to the dealer for a repair covered by warranty makes sense and I have to do that but, you probably know more about the stepper issue than your dealer so by the time they screw around figuring what it is and communicating with HQ you could have it fixed on your own (assuming it's the most common stepper issue) and be riding around. If triumph isn't aware of the issue by now and have not addressed I gather they never will. Hopefully your issues are behind you.
  2. SPX

    SPX Been here awhile

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    Next time head to Rocket Motorcycles, if possible. Much more helpful than NC Yamaha, and they actually know the product. NC Yamaha has a clueless and rude service dept, IMO.
  3. wizze

    wizze Wizze = Wise

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    Wife's 2013 Tiger XC just went in for first service. Leaky fuel injector/hose and a bad stepper motor. Good to see Triumph even copied BMW's ability to have periodic failures. :lol3
  4. Kawidad

    Kawidad Long timer

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    However, they have yet to step down to the bar in terms of frequency of failures........................:deal
  5. wizze

    wizze Wizze = Wise

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    May the Gods have mercy if they do.
  6. RED CAT

    RED CAT Bumpy Backroader

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    Here all had the stepper motor problem all at once while on a short trip to Montana. Bikes only had couple of thousand kms. One bike is at the Dealer waiting for diagnosis. Other 2 waiting results. Poor design on Triumphs part.
    We'll see anything can be done. Otherwise great bikes.
  7. fbj913

    fbj913 On the Beemer Kool-Aid

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    I'm confused. You know what the problem is but your waiting for a diagnoses?
  8. RED CAT

    RED CAT Bumpy Backroader

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    But whats the permanent FIX?
  9. browneye

    browneye PIN IT & BANG GEARS

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    Clean and lube with each air filter service.

    6500 miles for me and no issues on a '12.

    Make sure you have the latest ECU map, although the 2013's should be up to date. Early on there was an update that affected the stepper motor.

    I would not be waiting for a dealer on this, unless the motor actually failed. There have been a few replaced, but we can't be sure they were actually failing.
  10. swimmer

    swimmer armchair asshole

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    This thread isn't that long and I think in it somewhere is a pictorial of how to lubricate the stepper (can be done without removing and parts) and also some other less permanent fixes such as cycling the power several times etc...

    If you do have a stepper problem and applied one of the fixes listed in this thread your results would be useful to everyone.
  11. vanjoosten

    vanjoosten Been here awhile

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    The dealer called Triumph and they seem to acknowledge that there is an issue with the stepper. Triumph instructed the dealer to clean and dry lube the stepper motor (same process detailed on advr) and have also authorized a replacement motor. The parts are apparently in low supply due to the prevalence of this issue so It may be a few weeks before the new one arrives. The service advisor also indicated that there may be a future fix for this in the works, but nothing for certain as of yet.

    I also placed a call to Triumph Customer Service (888) 283-5288 detailing the problem, and subsequent "dangerous situation" of stalling in traffic. I would encourage all of the Tiger owners out there to have there voices heard so that Triumph will have no choice but to redesign this obvious flaw in an otherwise awesome bike!
  12. RED CAT

    RED CAT Bumpy Backroader

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    A shame you have to clean and lube every 1000kms. Seems the air cleaners were plugged too after 1000kms of gravel roads which weren't even that dusty due to rain. My pal mentioned trying something different with the snorkel location and a prefilter. Also wants to try a condem over the Stepper motor.
  13. Rob Dirt

    Rob Dirt More or less in line

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    I bet money y'all's stepper motor was never lubed. I had my stepper replaced & made sure it was lubed (including the throttle roller). It has worked great for over 10,000 miles. Plenty of dust & sand in those 10,000 miles.

    If you put something over it (like a condom) then I will interfere & get hung up.
    Buy a prefilter from Uni filter Australia. They offer ABS & non-ABS pre filters
  14. XCRider803

    XCRider803 Loftin' the wheel

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    Mine keeps running out of gas too, I demand a recall. :fpalm
  15. strider.deano

    strider.deano Been here awhile

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    My experience exactly. No lube at all from the factory. Dealer disassembled, cleaned and dry lubed. 11000 trouble free miles
  16. bross

    bross Where we riding to?

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    Buy a UNI pre-filter from AUS. Should be enough interested parties for another group buy. Once the pre-filter is installed it can be accessed by just removing the seat. If you have ABS it's tight working it in there but do-able.

    The whole air filter stepper motor thing has been well documented by the Aussie's with an easy fix. Fix it once yourself and ride.

    BTW you won't have to clean and lube the stepper motor every 1000kms. Do it once properly when you change the air filter and you won't have to worry about it again until you do the air filter again, which once the pre-filter is installed won't be for a long time. Haven't touched mine in over a year now.

    If you're gonna ride dirt you have to treat it like a dirt bike and expect to clean filters every day or two if dusty. I sure wouldn't want to be pulling the tank every other day to replace the stock filter and besides I couldn't carry enough filters to last a week, hence the pre-filter.

    My stepper motor caused poor idling and stalling at the end of day 2 of this dual sport ride. I knew about it, just didn't have time to get to it before we left. I squirted some WD40 on the stepper motor and didn't have any more issues for the rest of the 4 days ride. Got home and replaced the air filter, installed the pre-filter and cleaned/lubed the stepper motor and haven't had an issue since. :deal

    [​IMG]

    Yeah it was dusty...
    [​IMG]
  17. rustynut2

    rustynut2 Been here awhile

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    The whole air filter stepper motor thing has been well documented by the Aussie's with an easy fix



    what's the easy fix, I know the wd-40 trick.......link to fix?
  18. vanjoosten

    vanjoosten Been here awhile

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    I looked into US availability of the pre-filter and received the following:

    Thanks for your message on ADV Rider. I am sorry to say we don have a US Distibutor for our products. This filter is available direct via our website. We will have new freight charges from July 1st compared to what we currently offer. You should be able to also buy this filter through Touratech Dealers in the near future.

    We will also have a complete serviceable main filter for the Tiger in the next 2-3 months. We have just started tooling up to make them.
  19. bross

    bross Where we riding to?

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    That's why I suggested getting in on a group buy. Good news about US availability soon.
  20. fbj913

    fbj913 On the Beemer Kool-Aid

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    I just went to the website and ordered straight form them. The money you spend on the filter saves you way more time in the long run from changing the filter. Also gives me a piece of mind when out on long trips in dusty conditions. I think mine was like $60 shipped. Might have been less.