So just to share with the ADV community my ongoing issue with my Tiger Explorer and my dealings with Triumph. On October 1st I took my TEX to the dealer due to excessive top end noise. This has been a complaint about the new motor and Triumph has not issued a recall or service bulletin, they have sent out a technical bulletin that tells dealers if a customer has this complaint to replace the cylinder head under warranty and they send a kit. The kit includes the new cylinder head new shims etc. You reuse the original valves and most of the valve train. They made sure that the replacement cylinder head shipped immediately and the dealer had it within a couple days. Awesome. So fast forward a few days and the dealer is busy and had not started yet. The dealer gets into the bike after a week and discovers that the exhaust valves were under sized and burned. The intake valves had severe oiling on them and the valve guides are completely honed out. Now we have another warranty claim with Triumph to replace the valves, there were new valve guides in the replacement cylinder head. They ordered my valves but unfortunately they are on back order. They come in several at a time, 3 here, 4 there until finally all 12 arrive last Monday. So from October 1st until November 4th I have been waiting on the dealer or the parts from Triumph. Backorder from England is not cool. So the dealer gets the valves finally and starts reassembly. They get most of the cylinder head complete and the shims that are with the kit won't stack to the clearance needed. So once again waiting on parts from Triumph to finish the job. I have had contact with Triumph several times and they are very cooperative. I posted a video on the Triumph USA website and they contacted me the next day via message, which I thought was impressive. We have spoken weekly on the phone and they have expedited my parts orders when they could. Triumph has offered at this point to compensate me for my gas that I have used driving my truck to commute, they have offered some accessories for compensation, and lastly they are now offering to compensate me the two payments I have made while the bike has being repaired. So on one hand Triumph is currently saying they will take care of me, they have done none of these yet, but on the other hand my bike is not running and I really miss it! I have pictures of the valves but I am not allowed to attach them.