Tiger Explorer Issues and Dealing with Triumph

Discussion in 'British Beasts: Triumph Tigers' started by WilCon76, Nov 9, 2013.

  1. Bamabeast

    Bamabeast Adventurer

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    I am one of the unlucky ones with a slow dealer bike has been gone for a month all i get is poor excuses as of why which is inexcusable in my book you would never put your car in the shop for that long with out being pissed it dose not take that long to replace a head, and they had two weeks to get the parts before they ever got the bike when ever i do get it bake they will never get any of my business or a good word from me ever again.
    #81
  2. ongrade

    ongrade Been here awhile

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    Sounds like the Lemon law should apply, I'd give them a couple days to get it back to you or file and get a new bike.
    #82
  3. Velvet

    Velvet El lobo solitario

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    I would call Triumph in Atlanta everyday that your bike continues to be in the shop and complain. They will definitely want to get rid if the squeaky wheel. It sounds to me like the dealer needs a good kick in the ass from corporate or have their franchise totally yanked from them.

    Unfortunately, I dont think the lemon laws cover the lack of cooperation of a piss-poor dealer.
    #83
  4. Bamabeast

    Bamabeast Adventurer

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    I had to go to this dealer for the work because the dealer where i bought the bike was not big enough for triumph so they pulled out they are a small dealer but have been in business for many many years with a good reputation and in my opining are more professional in every way compared to fancy dealer ship where the bike is at now i will be in touch with triumph NA next week.
    #84
  5. ongrade

    ongrade Been here awhile

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    According to the Alabama Lemon law any motor vehicle under 10,500 GVW including street motorcycles qualifies if it is out of service for 30 days or more in the first year of ownership for any warranty related failures.
    #85
  6. Velvet

    Velvet El lobo solitario

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    The law states that it MAY qualify, so its not definite. If he pursues the matter, it'll more than likely be a quite a few hoops to jump through. After working for a state government for 21 years statutes aren't as clear cut as they appear to be especially if there is bad case law involved. Been there done that too many times.
    #86
  7. Bamabeast

    Bamabeast Adventurer

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    so i have talked to triumph NA yesterday and today told them what was going on they were not happy about what i told them they did talk with the dealer yesterday i am not sure what was said, i talked to the dealer today they never mentioned talking with TNA i just got more excuses but was told the bike would be ready this week, i told TNA that i would be inspecting the bike vary good and also riding it before i bring it home and if i am not happy with the work i will not except it and would be in touch with them on the spot, and also while talking with them together we found out that i had been lied to even more than i thought i had.
    #87
  8. WilCon76

    WilCon76 Adventurer

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    That is not cool at all. TNA is pretty awesome however so they will make it right if they can.
    #88
  9. Bamabeast

    Bamabeast Adventurer

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    I have talked to a couple of different people at TNA they all have been great and they have said they will make things right and compensate me for the long wait on the repairs to be finished.
    #89
  10. Velvet

    Velvet El lobo solitario

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    Its awesome to see that TNA is stepping up to the plate on this and getting things done. Please keep up posted on what finally happens with both the dealer and TNA.

    I ride through Alabama every summer and I will again in July. Though I haven't had a single problem with my Triumph Sprint GT, but if I do, I hope that it doesn't happen in Alabama so I don't have to take it to that same dealer!!!
    #90
  11. Bamabeast

    Bamabeast Adventurer

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    I have had one person pm me so far about the dealers name i have named them once or twice earlier in this thread or the general explorer thread not sure which one,when the bike is done and i have looked it over and taken it for a ride to make sure the work has been done right and i am finished with them i will name them not sure it is wise at this time.
    #91
  12. ongrade

    ongrade Been here awhile

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    So my TPS went bad on mine. Died last Thursday night pulling away from the house. Took it to the dealer Friday and the shitheel at TNA that the dealer talked to didn't want to replace the TPS even with the P2119 code showing. Claimed he'd never heard of any being replaced. They reset the ECM and uploaded the latest tune. Happened again last night on the freeway at 80 mph, that was a load of fun trying to get across 5 lanes to the shoulder with a dead engine.

    Made arrangements to bring it in this morning and on the way to the dealer it did it again. This time it wouldn't restart for about 20 minutes. I took the opportunity while I was pissed and called TNA, after a thorough ass reaming TNA is overnighting a TPS to the dealer.

    Meanwhile I'm flogging a Ducati Multistrada. It's not nearly the bike the TEX is, as I told my Italian wife "it's Italian, it's fast it's sexy as hell, but it's nervous and if your not careful it'll do something dangerous and painful". I can ride the TEX faster with much less effort and I don't feel cramped on the TEX.
    #92
  13. Okeedokee

    Okeedokee Cranky Bastard

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    FWIW:
    I bought my Tiger from the local dealer in Ladson, SC who then became a non-dealer. Of course, this leaves me with the next-closest dealer being 2.5 hours away.
    So, I have to ask, If TNA is so great, why the hell are so many shops that were dealers a year ago no longer dealers today? Can't they support the folks who sell their products?
    Thoughts?
    #93
  14. KSTriple

    KSTriple Adventurer

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    I lost my dealer recently and the other choices aren't that great. I love the bikes but the choices in dealers and the upper management at Triumph are going to limit the growth here. I don't think the ex harley guy in charge is doing any favors for them.
    #94
  15. Velvet

    Velvet El lobo solitario

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    Good question, something that I definitely keep wondering myself. My brother, who lives just outside of Pittsburgh had a similar situation. One dealer, that was close to him in Sutersville, PA was closed about two years ago. Apparently Triumph wasn't satisfied with the amount of bikes he was selling. The other dealer, just north of Pittsburgh recently stopped selling Triumph for reasons unknown. In fact, they did a service for me this past May when I was visiting. This was a relatively decent multi-brand dealer. BUT, on the flip side, another multi-brand dealer in Irwin, PA just started selling Triumph. I'll see how long that lasts.

    I was just in the new dealership this past December and I was a bit dismayed that Triumph is sorta becoming "Harley-ish" in the fact that they are selling Triumph branded trinkets like bathrobes, etc. I don't mind t-shirts and maybe hats, but anything further is getting tacky.

    I really like Triumph motorycles but the company apparently needs to stop playing "dealer chess."
    #95
  16. Bamabeast

    Bamabeast Adventurer

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    So i just got a call they say my bike is finally ready its to late today to make the trip so Tuesday morning i will head down to check it over good and take it for a ride hopefully everything was done rite and i can bring it home, then to talk with TNA to see what they are going to do for me.
    #96
  17. Yukon PER

    Yukon PER Blacksheep

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    The new dealer in Irwin was awarded the Triumph franchise with the condition that they would implement the "Triumph World" showroom enhancements within 12 months. To date they have not complied. This is the reason that the dealer north of Pittsburgh lost their affiliation with Triumph.

    The Highland HD in Somerset will soon become western PA's newest Triumph Dealer. I am optimistic about this opening of this new location.
    :lurk
    #97
  18. Velvet

    Velvet El lobo solitario

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    My brother had good dealings with Highland when he owned his Buell. Hopefully, nothing has changed. Now that he is recently back into Harleys, that is more than likely the dealer he will choose.
    #98
  19. Yukon PER

    Yukon PER Blacksheep

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    My brother still owns 2 Buells! Highland has worked well him to continue to service the product despite the lack of available OEM parts from HD.
    #99
  20. Velvet

    Velvet El lobo solitario

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    I really hope that everything is squared away for you and TNA makes it right. That would certainly be a "happy ending" I'm sure.