FWIW When we were in Fairbanks 3 weeks ago, Trails End BMW blew my friend and his new R1200GS adventure off. The story: My friend got a new R1200GS adventure this spring for our trip to Alaska. He got the first service done at our local dealer but planned to have the 6000 mile service done a Trails End. Accordingly, before we left on the trip in contacted them to make sure it was ok. They said yes fine. Infact he had some late farkles sent to Trails End to pickup when he got there. There were a couple of other emails , etc all confirming the plan. After doing the Top of the World, he called in from Tok, letting them know he would be in the next day for the service. Yep everything ok. It was a good day and we made it to Trial End the same evening, stopped by to again confirm, pick up the package and confirm the schedule for the next day. Oooops, first red flag...there is no appointment, first come first served. First thru the door in the moring gets first service!!! My friend is up and at the first at the gate at 7;30....and first in when they open. Yep 6000 mile service will be done around noon. My friend leaves to go down town, etc. About 11 he gets a call, Trails end can not do the 6000 mile service but they might be able to change the oil in the after noon. He, and we are a bit up set....he calls the dealer he bought the bike from,,,the dealer say let them keep their oil in alaska, just make sure it is topped up and he will do the the full service on return. Bottom line...don't count on trails end BMW. I feel that they a Harley Dealer first, and a BMW dealer in name only. A harley guy who came in after my friend got his service, what ever it was done.