Trouble with TomTom Rider

Discussion in 'Mapping & Navigation' started by Dread, Mar 20, 2009.

  1. Dread

    Dread Putt-Putt Adventurer

    Joined:
    Sep 17, 2006
    Oddometer:
    202
    Location:
    Moscow, ID
    I bought a Tomtom rider almost three years ago and have been having constant problems with the cradle charging on my bikes. It finally totally crapped out last riding season.

    I called Tomtom today and they won't do anything without a reciept - I moved right after I got the thing and can't find the damn thing.

    Right now, in addition to wishing I had bought a Garmin anything over the Tomtom rider, I'm stuck with a very expensive paperwieght.

    Does anybody know where I can find a cradle for it for the bike?

    And, in case anyone is wondering, if I had it to do over again, I'd GO GARMIN!!!!
    #1
  2. SkeeterMan

    SkeeterMan Adventurer

    Joined:
    Jul 18, 2008
    Oddometer:
    30
    Location:
    Alabama
    I feel you pain. My rider, which I've had for a year, crapped out the other day after doing a routine backup (as they recommend), when I turned it back on the maps were gone. I've been on the phone with them for the past two days with no avail.

    While I was doing a search on here to see what other people have to say about them I ran across your post, thought I'd do a search to help you out, and can't find a cradle anywhere...not even on TomTom's website.

    Sorry I can't be of more help.....I'm going Garmin next time too.
    #2
  3. Dread

    Dread Putt-Putt Adventurer

    Joined:
    Sep 17, 2006
    Oddometer:
    202
    Location:
    Moscow, ID
    I'm beginning to really hate TomTom. So, the day I wrote the first post, the Tomtom rep told me over the phone that if I found my reciept and faxed it to them, they would repair or replace my cradle.

    So, I tear the house APART and find the freakin reciept, and then when I call them they tell me no, it was bought to long ago and they won't fix it.

    AAAARRGGGH!!!!!!!!

    Luckily for me, although I never, ever, EVER buy extended/service warranties on electronics, for some psycho reason I did on this one (cute salesperson I bet), and the thing was attached to my reciept - and I had 2 weeks to get it to Fry's before that expired. So it got sent off by UPS and should get there in time, hopefully they'll come through for me.

    Did I mention, if you are choosing between Tomtom and ANY gps manufacturer - go with the one that isn't Tomtom!!!!!!!!!!!!!!!!!
    #3
  4. Dread

    Dread Putt-Putt Adventurer

    Joined:
    Sep 17, 2006
    Oddometer:
    202
    Location:
    Moscow, ID
    Well, it finally got resolved - I bought the rider at Fry's electronics, and although I never, ever, buy a service plan, for some reason this time I did. I returned my old Tom Tom rider to them with 1 week left on the service plan. Today UPS dropped off a brand new Tom Tom Rider second edition that Fry's replaced my old one with.

    So, I'm pleased with Fry's, not so much with Tom Tom - but I have a brand new GPS that I will use until it goes south. Then I'll get a Garmin!
    #4
  5. Dr Feelgood

    Dr Feelgood Adventurer

    Joined:
    Jan 17, 2006
    Oddometer:
    10
    Location:
    Scotland
    Dread,

    This is well know problem with the TOMTOM rider version 1. The Rider 2 has a different cradle and wet connect.

    The problem with the Rider 1 is the 4 little brass pins are supposed to connect onto the 4 little brass plates on the back of the unit. I have had 2 cradles now for my Rider 1 and none of them line up properly, thus affecting the connection. The pins also tend to wear out on the tip. All-in-all not the best design.

    Cheers

    DrF:wink:
    #5
  6. Dr Feelgood

    Dr Feelgood Adventurer

    Joined:
    Jan 17, 2006
    Oddometer:
    10
    Location:
    Scotland
    ...by the way, Touratech does sell an alternative cradle but I am not sure that it solves the problem..:kboom
    #6