Turned off by Revzilla

Discussion in 'Equipment' started by Travman, Jul 1, 2013.

  1. Travman

    Travman Been here awhile

    Joined:
    Aug 19, 2010
    Oddometer:
    486
    Location:
    Marietta, GA
    OK, so I'm in the market for a new mesh jacket and want to upgrade from a deteriorating 5 yo Firstgear Meshtec. I've tried a few jackets on in local shops but wanted to get some suggestions and sizing opinion from Revzilla. Told the rep that I was interested in the new Firstgear Meshtec, Tourmaster Intake as well as ICON jackets but wanted to find out about sizing on the ICON Anthem. The rep downplayed the Firstgear and Tourmaster jackets then asked what I ride. When I told him a BMW RT and asked again about the ICON he completely raged on the jackets saying they were only meant for guys riding 600 GXer's and were substandard quality. I was surprised and turned off that he was so negative on the brands and then said I should be wearing a Olympia or Rev'it even though I told that neither worked for me because of fit.

    Anyway, not what I was expecting when calling Revzilla for gear opinion so wanted to see if this was isolated or the norm.
    #1
  2. Transient

    Transient Adventurer

    Joined:
    Mar 7, 2011
    Oddometer:
    47
    Location:
    DFW, TX
    Seems isolated, to me, and outright wrong. I'd give them another try. Of the lot, Rev it certainly makes the best gear, but that doesn't make the rest junk.
    #2
  3. max384

    max384 Bandaided

    Joined:
    Nov 23, 2011
    Oddometer:
    3,727
    Location:
    Hazleton, PA
    I've had nothing but great experiences with Revzilla. I would send their customer service an email with your complaint. Maybe they got a new employee who isn't good with customers.

    Though he may deal with a lot of complaints with that gear, and was trying to help you out.
    #3
  4. ET-VT

    ET-VT Been here awhile

    Joined:
    Sep 23, 2009
    Oddometer:
    244
    Location:
    Southern Vermont
    I dunno. Sounds like they were just being honest. Firstgear and Tourmaster stuff is decent value most of the time, but it is a lot lower quality than Olympia and Rev'It.

    I have had Revzilla staff suggest something less expensive than what I was initially looking at, so they're not just always trying to upsell you.
    #4
  5. HaChayalBoded

    HaChayalBoded Brooklyn Bored

    Joined:
    Oct 11, 2006
    Oddometer:
    7,954
    Location:
    BRC \ NYC
    You asked for an opinion, you got one, you didn't like it. The brands he downplayed ARE subpar compared to the brands he suggested.

    If you asked your question here, you would have probably gotten pretty much the same answers.
    #5
  6. Transient

    Transient Adventurer

    Joined:
    Mar 7, 2011
    Oddometer:
    47
    Location:
    DFW, TX
    I agree in the case of Rev'It, but Olympia's quality has never struck me as above-and-beyond Icon and the like. I love that they choose better materials, but I've seen plenty of quality issues in the Olympia gear at my local shop. My wife and I each own some Olympia pants and they've held up great, but I don't see them as a premium brand.

    Like you said, though, it's an opinion.
    #6
  7. Mambo Dave

    Mambo Dave Backyard Adventurer

    Joined:
    Oct 7, 2011
    Oddometer:
    6,046
    Location:
    11 ft. AMSL
    What I like about Revzilla is that they give their personal opinions if asked for them.

    Now if you didn't ask for any opinion, but merely wanted info on that single jacket, I'd be surprised he responded that way.

    I found them a better resource than most for helmet shapes, but still pretty flawed between their reviews / measurements, what the techs said on the phone, and then customer reviews. I'm happy with them in that they're trying to make helmet buying less of a guessing game, but I was given information over the phone about a few helmets that didn't jive (long-oval vs. round and the degrees in between) with what all I had learned and/or what their video review said. I think that, in that case, the rep was trying to push a specific brand on me.

    Still, I used them for the first time ever for this recent helmet purchase, and don't doubt that if it hadn't have worked out I could have exhanged it.
    #7
  8. Hubbman

    Hubbman Been here awhile

    Joined:
    Jul 23, 2010
    Oddometer:
    729
    Location:
    Bay Area
    I've spent more $$$ with these guys than i care to think about. However, i will say that the reason I keep going back is becuase they absolutely RULE. Sounds like the guy was giving pretty good advise, but perhaps he misread the type of customer you are and the way you like to receive feedback. Its a classic sales mistake, but i would honestly give the Revzilla team another shot.
    #8
  9. mrt10x

    mrt10x Dumba$s Jarhead

    Joined:
    Aug 27, 2008
    Oddometer:
    3,217
    Location:
    Woodland Park, CO
    Think Revzilla is a solid store and an opinion was asked for and given. I think it is a pretty standard opinion as well.. If I was looking for mesh I would call Twisted Throttle and ask abut their Macna stuff.. some pretty cool design features,, or the best mesh available and call Motoport.
    #9
  10. Albie

    Albie Kool Aid poisoner

    Joined:
    Mar 31, 2004
    Oddometer:
    10,221
    Location:
    NWA
    I don't see the problem, he gave some sound advice IMO. Icon stuff is for squids more concerned with appearance then safety. If anything it's below Joe Rocket crap. The current Tourmaster stuff is absolute garbage, and my last Firstgear jacket wasn't anything to brag about.
    #10
  11. Travman

    Travman Been here awhile

    Joined:
    Aug 19, 2010
    Oddometer:
    486
    Location:
    Marietta, GA
    Thanks for the comments and I know if I asked for the opinions here, I expect to get flammed and/or striong opinions. What put me off with the rep is that I did NOT asked for any quality opinions, just sizing. The quality report was freely given. Guess I was really surprised to hear the rep refer to a brand they are selling as total crap. And ok, I'll buy the honesty track that some have mentioned.

    As for Olympia as quality gear. I think it's ok but I view it about the same or a bit better than Tourmaster and Firstgear. Since they do not make Tall sizes, it does not fit. As for Rev'it, would like to buy it but I'm well beyond the size point of their demographic customer.
    #11
  12. MotorcycleWriter

    MotorcycleWriter Long timer

    Joined:
    Dec 1, 2012
    Oddometer:
    1,319
    Location:
    North Alabama - World's Rockiest Trails
    I love my Rev'It Tornado but that totally ignores what you said about fit. I agree with you - the customer service guy needs to be of service, not act like some guy at a carnival. I'm not a big fan of RevZilla. I sent some stuff back one time and they gave me some kind of RevZilla credit. I just called them up and they credited my card, but I've been slightly leery of them ever since. I've had better luck at MotorcycleSuperstore when buying that kind of stuff. And their service is ridiculously fast. I called one evening around 6:30 and ordered a set of Michelin tires for my RT. The shipping was free but even so, they showed up on my doorstep about 18 hours later. I'm talkin' before lunch!
    #12
  13. trapperj

    trapperj Been here awhile

    Joined:
    Mar 6, 2011
    Oddometer:
    499
    Location:
    Knoxville, TN
    I am kinda surprised that the sales advisor burned a bridge so to speak..with the brand of gear. Took some guts though for him to do that.. At least you got a opnion....sometimes I feel like sales clerks are taught not pick or help choose.

    Mostly, I've found that quality gear cost more to make. I like buying used when possible. I have a couple of Rukka items that I purchased used that were less than 1/2 price and like new. If you know your size and are patient you can find some deals.
    #13
  14. concours

    concours WFO for 41 years

    Joined:
    Dec 2, 2008
    Oddometer:
    5,456
    Location:
    Kensington, NH USA
    Yeah, I'm done with them... I had to return a jacket, they say they never received it, I sent tracking info... no joy. My money goes elsewhere:deal
    #14
  15. max384

    max384 Bandaided

    Joined:
    Nov 23, 2011
    Oddometer:
    3,727
    Location:
    Hazleton, PA
    My money is on the shipping carrier, not Revzilla. I always pay for insurance on returns.
    #15
  16. Hikertrash

    Hikertrash Long timer

    Joined:
    Aug 19, 2011
    Oddometer:
    3,016
    Location:
    Arizona
    I love Revzilla. I've spent quite a bit of $$ with them and their return policy is very liberal as long as you don't take it for a ride. They've even called me when a revit back protector was back in stock. And you can't blame them for recommending better quality jackets, you really do get what you pay for.
    #16
  17. mrt10x

    mrt10x Dumba$s Jarhead

    Joined:
    Aug 27, 2008
    Oddometer:
    3,217
    Location:
    Woodland Park, CO
    Would sort of depend on what the shipping info said. Not enough information to make a judgement.
    #17
  18. ElTigre1

    ElTigre1 Been here awhile

    Joined:
    May 31, 2009
    Oddometer:
    133
    Location:
    Florida Big Bend
    I love Revzilla. Mario has spent more time on the phone with me than I have a right to expect. Sizing, durability, quality, etc,, have all been discussed aat length when asked. Couldn't ask for a better online experience.
    #18
  19. AceRider01

    AceRider01 Fully Loaded

    Joined:
    Oct 28, 2008
    Oddometer:
    656
    Location:
    Brisbane Australia
    Truth is he is probably right about ICON and others and while REV IT is well made, i dont consider it to provide substantially better protection the most of other genetic stuff.

    The problem from a business point of view, is that the sales guy attempt to simplify things and treated you a certain level of contempt. I am sure he would say the the Gixer riders: "expensive REV IT gear are for BMW riders who wants all the flash, ICON is 90% of the product for 50% of the price"

    By the way, at the end of day, they are there to sell you something whichever way they see fit, dont take their words as gospel, do your own research, check carefully and choose wisely.
    #19
  20. N-m

    N-m Captain 2 Sexy

    Joined:
    Jan 18, 2011
    Oddometer:
    470
    Location:
    Too Far from My Welder and BMW in South TN.
    IIRC that is actually Revzilla's policy which I happily complied with in order to try on two different helmets, neither of which were available in my area. I can't speak for anyone else but have had good results with Evzilla and others moto vendors.
    #20