Ural reliability?

Discussion in 'Hacks' started by IsAnOzzie, Mar 1, 2011.

  1. Qwik

    Qwik Adrenaline Addict

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    $80 Vs $565. Hmm. Yeah that is just "Slightly" more.
  2. roscoau

    roscoau Been here awhile

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    Pambula, NSW
    Where is 'home'?
  3. Witness

    Witness Me

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    I'm in Nipigon Ontario, with the bike in a few pieces the drive of a BandB .

    I left Kitchener Waterloo Ontario on Friday, 100K south of Sudbury the engine noise changed, pulled over, the air side hose on the carb had come loose, which caused the manifold flange to crack.
    Duct tape to the rescue, but its a real PITA to keep the hose on the carb.
    Once in Sudbury I had it repaired with some goo and tape and it's good as new.

    Fast forward to Sunday, and East of Thunder Bay motoring up some steep grades I needed to downshift a few times. I start to feel the bike make a strange vibration.

    Pulled into Nipigon and noticed that the dougnut (conects the engine to the drive shaft) is toast but lucky did not completely disintigrate. Found a BandB and a local handy man with tools and working in the repair now.
    The swing arm needs to come off which is a real pain as the inside bolts are tough to get at.
    My handy guy went home last night to grind down and bend a wrench so it will be thin enough and angled correctly to get on those inside bolts. Hope to be back on the road today.

    2010 Ural Patrol with 7kms on the clock. I knew that there was a bad batch of these dougnuts installed on 2010 Urals so I bought a spare from Crawfords last time I was in MI

    I'll post a proper report with pics sometime if I make it all the way round. Cheers
  4. trooperlu

    trooperlu n00b

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    Just a quick one re this post. Firstly you have to love forums. A couple of our many happy customers alerted me to this post and also I had a couple of people call us to inquire about a new Ural who saw the post and gave us a call to get a price and had a bit of a laugh. (We no longer do them by the way) So as they say, no such thing as bad publicity huh!

    So firstly, a sidecar is the space of 3 motorcycles. Chris wanted us to collect it yes. We did so using a contractor. We never promised to do a report, one was requested though but the thing is a stat write off so it is something we did not want to get involved in.

    We charged zero - nothing, zilch for any labour or report. An invoice was sent to Chris PRIOR TO HIM PAYING. Therefore there was the option of not to pay or to question the invoice then.

    The website clearly says Sydney Metro starting FROM $88. We used to do $80 in the sydney area when we first started some many many months ago.

    We love Ural as a concept but as a business principle it was the worst decision of my life. I owned and rode one and enjoyed it. We do not service, work on, supply or have any inclination to service, supply or work on Ural anymore for a range of reasons.

    The forum does not show the people behind the post. We have a range of awards for customer service and workmanship for makes such as MV Agusta, Husqvarna, Ducati, BMW etc

    Chris failed to also put up his emails - calling me a twat, fat boy and a range of other insults (PS - we have never met and most would not describe me as fat - so this was a new one and the staff got a bit of a laugh out of it!!). Despite asking him to stop - he did not!! Our emails to him have always been direct but polite. Chris has never walked into our front door in person!!

    Chris like all others can come into our shop and talk to me in person face to face and call me a fat boy, twat and the other names in person - bet he doesnt though!
    .
    He also failed to put that he lives in Katoomba 2 hours from us!!! So lets look at the facts.

    Picked up a sidecar, stored it for 4-5 days, sent through invoice prior, had invoice paid, sent sidecar on a saturday using pantec truck to Katoomba, 2 hours from us (so 4 hours return) and charged $560. No labour was charged, no report was done as we stated in an email we are very busy and did not want the work.

    So despite claims to dept fair trading etc, facts are facts. Sorry Chris.

    So this will be my only post on the matter, so Chris I know you will respond with your viewpoint etc as you should and are entitled. But the fact that today we had over 84 bikes in the shop, are Australia's premier Mv Agusta Dealer bringing the make back to popularity in oz, are a top ten Husqvarna dealer, have 13 staff all keen to help our customers, are already a top ten Hyosung dealer, recieved 4 independant small business awards and struggling to maintain our workload, this would actually argue via fact that we are organised, we are not a mess, we are honest, we take only paying customers and run a business based on profit not driving sidecars 2 hours away for $80. A google search of our business shows about 100 positive posts at least, and yours and one other negative - both on this thread.

    I can only think you have somehow seen an old version of our site or earlier posts re our transport costs, but our site is clear and you got an invoice well prior to your card being charged which your partner authorised. We keep a call and email log re all of our process and have times and dates of all emails and telephone calls. Again facts. Again goes against being `not organised' and `a mess'.

    Either way I hope the stress this has obviously caused you settles as it is no way to live. If not no dramas and you have your legal options available which you have mentioned and a court of the land will make a ruling based on facts and evidence, not abusive emails or forum posts. I have left many more minor details out and will produce them as required in affidavit format when so requested without hesitation.

    Thanks for the advertising - but as stated we do not do Ural anymore, but I did get a large ammount of joy from the one I owned and hope future owners take them for what they are and enjoy them at that as they are a cool thing.

    So just my 2 cents which I am sure will draw out the same type of rage in the emails sent to us, for which I can only apologise you feel that way but we only charged you what our bike carrier charged us.

    I think that it is still a pretty cheap rate and have quotes prior to sending your bike for a lot more money.

    Genuinely - all the best with it and I hope you work it out via whatever mehtod you decide to take and with your bike. They can be a lot of fun. Just not good business.

    j
  5. roscoau

    roscoau Been here awhile

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    For those non-locals who won't realise - a stat (statutory) write off here is something which can never be repaired and put back on the road.

    Having shipped my own outfit with a bike carrier I would say that while it's a lot of money mentioned here, it sounds about what could be expected.

    I'm not sure Ural would ever be a good purely business decision - a certain passion and dedication would be needed too... but it's a shame you dropped them so soon.
  6. trooperlu

    trooperlu n00b

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    Yeap in some ways I miss the make as my own ural was great and we did meet some great people. Issue was that much of the drama was not through our doing, yet reflected on our shop. As we were a new business and growing I had to make some big decisions. Based on space of the Ural and the work we were getting it become difficult. For example at times we had 5-6 ural here,, so this was about 18 bikes space wise. As our workload grew I had to make choices.

    Then we had some fairly abusive customers based again on nothing related to us. As a result I had to pull the pin. I do like them and I do respect peoples passion for them. This was why I did it. However with a young family and a growing business it was head over heart.

    I need to be clear also that Ural owners in Australia are pretty lucky as John is really good for warranty support and helping guys out. One of our biggest regrets with giving up the make was that fact and John is a gentleman and solid supporter of Ural.

    I have been a bit harsh on Ural owners but this has just been my frustrations talking and really in percentages 80% were great. The issue was the other 20% were really problematic.

    Thanks for your response. We really did try but space and business growth had to take priority.

    As a side note we actually still have some customers we do Ural for. They are known to us and we are happy to help them as they are realists about expectations and costs. I can only thank these guys (and ladies) as they are great.


    Thanks again

    Justin
  7. IsAnOzzie

    IsAnOzzie Been here awhile

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    Trooper Lu's to the mountains. sounds about the right price to me. It is the same a transporting a small car in reality. tilt tray required.
  8. roscoau

    roscoau Been here awhile

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    I have had a trailer made now, using the same logic as carrying an umbrella when it 'might' rain. My bike will never again fail to proceed and if it somehow does there'll be no more shipping for me.

    It was made by a local (Raymond Terrace) business and the cost was very reasonable I think. It includes a small boat winch which makes loading a dead outfit a one-man affair.

    The upcoming Ural ride from Jon's place will be it's first outing as a test.
  9. trooperlu

    trooperlu n00b

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    Funny how things work out. Isanozzie, that is very decent of you to put that post. Nothing more I can say here. I hope your ride is going ok.

    As i have stated in previous posts ural was not the best business venture for me. As a new business I did and do not have the luxury to spend time on bikes, business driven by emotion. Does not mean I do not like people who are passionate about what they do or ride. I really miss my Ural as my kids loved it. I only had it a short time and we had some fun. As we now do a lot of Mv Agusta (another passion of mine is Italian bikes) it faces its own challenges! But all I can say is that my frustrations in dealings often stem from a budgetory extent and not personal. If I could fix peoples bikes and have all the time in the world trust me I would.

    Maybe one day with a bigger premises and some more time from my end, I can personally get back to being on the tools and then doing the types of bikes I enjoy. Right now though we have to feed the family so to speak and run a business. I still want to do that hot rod Ural I spoke of. Got half way there. We had the red seats, mat black and was about to lower it and put some 17" rims. Still on the cards down the track maybe.

    On the plus side - lots of new diagnostic tooling, have great new team, work flowing so all good - still we are not perfect.
    j
  10. KneeDrachen

    KneeDrachen MORE COWBELL!!!

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    Best of borth worlds:

    Hack an F4!
  11. trooperlu

    trooperlu n00b

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    Mate
    Just read your daughters story. My daughter (louella and son trooper hence business name trooper lu) had milk protien allergy and it was hell. So I can only imagine the rest. I hope it is all ok and I am a sucker for these stories so that it brings home real life issues. Sorry to deviate from posts - It was her illness that lead me to leave my previous profession and start working on bikes at home so I could be near by.
    The site was very interesting reading and hope all is well.
  12. Kristof Granit

    Kristof Granit Been here awhile

    Joined:
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    Location:
    Russia
    December 14th
    [​IMG]

    I have closed the 2011 season, with almost 9000km from June 15th to December 16th. Six months and 9000km?
    Well in fact due to my work, far from home, I drove the Ural only 3 months...
    The Ural was used mostly on "secondary roads", few times this summer I went for off-road.

    1- First ride 2850km from the factory to home in June
    2- Daily rides 1470km August
    3- Second ride 3263km, went to Moscow and back in October
    4 - Daily rides 417km end of October and beginning of December
    5- Third ride, 729km mid December
    Total: 8729km
    Longest period of storage without running: 5 weeks, the battery was unplugged.
    The Ural start at the first attempt when I came back from work.

    And so, what about the reliability ?
    - Oil changed before the ride to Moscow, motor, gear box and transmission then once again before the last ride.
    No linkage under the bike and never add oil on the rides...

    - Rear tire on the bike changed at 4320km and before my last ride I installed 2 K37 "Malte" (I order the new M+S Silicia) but I received 2 "Malte" from 2009...
    Option 1: give me my money back, but no tyres for my little ride
    Option 2: I show to the dealer the price of "ordinary" K37, I give me some money back and I went home to ask my friends Google about the "K37 Malte", informations were Ok so I decided to install them. In fact I have got only 2(...) I even phone to the Ural importer in Austria (very nice people) to get one but unfortunately DHL or UPS refuses to deal with "individuals" in Russia (too much trouble with customs)

    So I have the K37 on the bike and "ordinary" tyre on the hack
    [​IMG]

    - Plugs and air filter still the originals from D1 at the factory. I will replace them for the opening of the season.

    So almost 9000km and no report of breakdown even minors.

    I didn't loose any bolts, I didn't tide the bolts after each rides...
    I just replaced the head light (burned) at 8000km
    To be honest I have done less than the recommended maintenance...
  13. Dave Bell

    Dave Bell Adventurer

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    I had trouble with my rear brake light switch too. Took it apart and smoothed the metal part of the little rod and readjusted it and so far so good. I too "continue to ride".
  14. fringedweller

    fringedweller Adventurer

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    desert edge sa
    Just an update on Sean's bike.
    He must have had enough of it , so he sold it , to me. I had no idea of the problems he had had with it earlier,so was a bit surprised and worried when I read about its previous history.
    After removing most of the extras and sorting a few issues it is going really well and I can't see why it won't keep going for a long time yet. The motor sounds/feels smooth, unstressed,starts easily , so a good job on the rebuild.
    One problem was the starter motor, the brush springs would lose their tension and the brushes would not make contact, resulting in a click like a flat battery. Kickstarting these bikes with the chair on the left is near impossible.
    Ratting through my bike spares I found a spring from an old Amal carb choke setup that was the perfect size and thicker wire dia. Fitted that and not a problem since.
    So the bike may have had an unfortunate start to life but now is going well. Hard to believe one circlip could cause so much anguish.
    Anyway, I'm a convert.
  15. oppozit

    oppozit Banned

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    As I understand it and feel free to correct me, but Sean sold the bike when he was quoted $1,000 to replace a wheel due to worn splines, (that may be the cost of the drive splines AND wheel splines) but that's an outrageous price in such short mileage. Urals are pricing themselves out of the Australian market due to needed costs.
  16. fringedweller

    fringedweller Adventurer

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    Hmmmm worn splines, let's check, no, no worn splines here.
    If I was a beema owner I'd be more than happy with my freeplay.
  17. KLR 650 guy

    KLR 650 guy UralTouristKlr650Guy

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    Aug 23, 2009
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    Esperance Western Australia
    Hi ya all .. I'm thinkin of buyin one new myself .. Yes they have there probs as I own a 08 Klr 650 .. Yes the Doohickie is done now like other things .. So what it is mechanical and things break , wear :rofl .. Rome wasn't built in a day so they say .. I'm lookin at the Ranger in the orange camo .. At $18.535 + on roads it is prob the most money I have outlayed to date for any vehicle .. It is goin to be one hell of a setup to get to understand as never had a outfit before :1drink .. My Klr 650 is my first bike but have ridden bikes as a kid/teen for 12 months (1980) Pryor to 2009 when I bought my 2008 Klr 650 new and longest ride to date is a 1600 km trip from Esperance Wa to Albany to Hyden and return to Esperance over the new year 2012/2013 .. Only reason I'm looking at the Ural is the sidecar and to accommodate my dog that rides with me on the Klr 650 .. Yes I go campin WHEN I can but there only so much you can fit on a solo without a trailer .. yes it may be cheaper to tag a trailer on a solo but I have just found out Victorian road laws now won't let a dog ride pillion on a bike s of this year .. Wonder when rest of the states/territories will follow suit .. Yes I looked at gettin a hack made up for the Klr 650 with it bein a Offroad hack so as I could go campin out off the bush tracks in the bush an not to any Tom ,Dick and Harry campin spot along the roadways only .. Yes would of loved to transverse the Simpson to or from Birdsville on either but that can wait till I'm ready to travel Oz again .. My 5 bucks on this .. So where do I find theses real bike/hacks hangin out here in Oz as I'm from Western Australia in Melb at moment lookin at buyin my first outfit .. Send a link of outfits on this site so I can like them more and more .. :freaky

    Cheers
    Robert aka Klr 650 Guy ....
  18. Mr. Cob

    Mr. Cob Howling "Mad", Adventurer

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    G/day Mate,

    Click this link to be taken to a ride report I did whilst riding a Ural 9,000 klicks in your country last year, had a great time, wore out lots of tires, with only a clogged petcock and dirty air filters as problems.

    http://www.advrider.com/forums/showthread.php?t=831331
  19. KLR 650 guy

    KLR 650 guy UralTouristKlr650Guy

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    :clap that sounds like it was a great fun day out for a week or so Mr Cob .. :rofl
  20. Mr. Cob

    Mr. Cob Howling "Mad", Adventurer

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    Howdy Robert,

    I was in Oz for a month, would have liked to stay longer, someday when $$$$$$$ isn't so tight I'd love to return and see more of your beautiful country. :evil :1drink