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Discussion in 'Land of the Rising Sun: ADV Bikes from Japan' started by pilot, Oct 17, 2007.
I was getting ready to respond to this until I saw I wasn't in JoMomma.
It's OK to tell your story as you experienced it. Just stating the facts isn't a flame. The beauty of the net is that its an outstanding tool for education and information.
9/16 ( I think) All-Thread rod connecters do the job. Ace, Home Depot. or Lowe's has them.
9/16" is just a teeny bigger than 14 mm. If it takes a 9/16" wrench then the bolt or threaded rod is 3/8".
Ricks was highly recommended so I sent my old stator to them w/the agreement that they would do what they could to upgrade it for as much capacity as possible.
My original factory stator
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The interaction w/them was very nice and the package was on my doorstep in what I thought was pretty quick. But this was what they sent
They in no means used up the capacity of the poles, the wraps are loose, sloppy, and there is very little epoxy coating. Look at the wraps that fall into the mounting flange area. I discovered this when it wouldnt seat into the cover properly. What a piece of crap I thought. When installed, it put out less voltage than the burnt one sent to them.
I was leaving the next weekend for an out of state rally so I called Ricks up and asked them if they would send me another one. The girl said that they will not do that, and they need to personally test the one sent output and evaluate before sending another one. I told her my voltmeter [Fluke] is fine and that if I removed it again that the bike would be inoperable for riding till it was replaced. I then reminded her that she had my credit card no# and she could always lean on it if I didnt send the other one back once they were switched out. She said that she wasnt willing to do that. She said that I also had the option of sending it back for a complete refund. Now Im pissed. I dont want my money back, I want a proper stator.
So I did some research on the web and found a place called Custom Rewind out of Alabama. I talked to the owner on the phone telling him about my experience with Ricks and said he was very surprised. He said he personally knows Rick and feels as though he is a stand up guy and maybe my experience was an anomaly. [Im hoping it is] But Im done w/Ricks.
Anyway he said he would send me a stator out as soon as possible, and even told me that I would not have to pay for it until I had seen it myself, and was satisfied w/it.
Look what was in the box
Now look at this beauty. The poles are filled, the wraps are tight, and there is a plenty of epoxy. I can run everything I have, full heated gear and high beam at idle and it still keeps the battery monitor on my instrument panel glowing green. And did I mention that he charged me even less than Ricks did.
Now look the side by side pics here. Look at the difference in the thickness of the stator itself. I was afraid that I was sent the wrong one and was concerned that it would not fit. [it did] The Custom Rewind stator was also sooo much heavier. Seriously compare the difference yourself.
Custom Rewind on left, Rick's on right......................
So I'm not reccomending Rick's as you can see.
That thing is a beast!
you say Custom Rewind eh? How much did that set you back? If it helps with the electronics I might just replace mine for the hell of it. I'm running a GPS, heated gloves and that is about it for the moment. Planning on adding some auxillary lights to the front in the near future. BEWARE MY SPOTLIGHTS DEER!
I can't remember the price, but I think it was around $100 or so.
Thanks for the great post and presenting the facts in as non-biased format as possible. I wish there was more like you on these forums.
I was wondering what my options were going to be on my V once the heated grips were installed. Now I know I'll have no worries about powering up a heated suite as well.
im totally getting that mod for my versys!
looks like a winner for keeping us warm on cold evenings.
What worries me is if the guy from Custom rewind is right when he said that maybe my experience w/ Rick's might be an anomoly. If it is, then I'm potentially an asshole for posting my experience. See the problem?
You stated the facts. Rick's sent you a subpar piece of equipment and then didn't want to work with you to make it right. Another source stepped up to the plate with a better part. End of story. I see no problem with anything you said.
Anomoly or not, the way it was handled (on their end) is the issue. You were trying to keep from scrapping your vacation plans and they could have cared less. In steps Custom Rewind and saves the day even though y'all had never done business together before.
Anyone can sell a part. Anyone can send off a faulty part. What seperates the ones that will stay in business from those that go by the wayside is how the customer is taken care of after the sale. Those companies that have great customer service always do well when the economy is down.
But it's not like I had dealt w/Rick himself. The person I talked to from Custom Rewind [I now remember his name being Gary] was in fact the owner. I wonder if the outcome would of been different had I been dealing w/the owner Rick himself. I guess theres always the chance that Gary [C.Rewind] stacked the deck on this case as an opportunity to attract business his way. I guess if someone else orders a beefed up stator from Gary and gets something less than I did we'll know for sure.
But usually I have a great talent of reading people and Gary really impressed me. His speech was effected by a stroke he survived, but he none the less communicated just fine. We talked for prolly close to an hour about motorcycles, riding, and the humors of running a business. He told me if I was ever in the area that I was welcome to stop by and visit. This is why i figure his service was genuine and prolly not an opportunity as I mentioned above.
I remember him joking about cycle electronics and saying that they have a spirit made of smoke. He said that what proves this is that anytime you see an electrical component fail you will always see the spirit [smoke] rise from it on it's way to heaven. Funny stuff.
An owner can be great and the employees poop. If the employees act poopy then the reputation of the owner and the business will suffer. It's like what they told us in the Army. If you go out and act a fool in your uniform the people won't remember you they will remember the uniform. Change uniform to business position and the analogy still holds up.
You presented in a non-biased way with clear and concised photographic evidence to boot. that my friend takes skill. I would consider Rick's but you gave a great bit of evidence for another company who seemed willing to work with you and stand behind their product. That goes many miles in my book.
Rick's....is that RICKYSTATOR? Very well known.
They need to just fire the 'girl' there. Typical crappy customer service. They don't care about the customer, it's not their business, they come, do minimum work, have a shitty attitude, and collect a paycheck.
When we moved from Seattle to California twenty years ago we were shocked at the lack of service every where we went. We started calling it 'California service'. You walk into a resturant and the hostess grabs some menus and walks away....are you supposed to follow? No greeting, no smile, no nothing. Or you sit down at the table and they throw a handful of silverware in the middle of the table and a stack of napkins and walk away. Or they bug the crap out of you, tell you their name (I could care less) but then you can't find them when you do need something because they went on break. Or you ask for something special and they just look at you and say "we can't do that" and bat their eyes.
The new stator looks great!
cross-posted from the V1000 thread:
Just a heads up, if you are in the UK and own the 650, Kawasaki are offering test-rides on the 1000 and you get free membership of the Kawasaki Riders Club (usually 29.95 a year).
Custom Rewind might be getting some international orders..
Even if it is an anomaly, they treated you badly and did nothing to make it right. It may have been the individual on the phone. Or maybe not.
Is the Ricks being referred to here the same as Ricky Stator that's been around for years?
I've always heard nothing but good about them, although I've never bought from them.
Edit: Nevermind. Found that Rick's is in NH and Ricky Stator is in CA.
No, not Rickystator. It was Rick's Motorsports Electrics.
In 1989 we moved from Seattle to New Haven CT, then two years later to California. California had WONDERFUL customer service compared to CT. It was astoundingly poor. /threadjack
Hey, my clutch cable broke today. I can't remember the last time that happened to me on a streetbike. The dealer's got one on order, and it's covered under warranty, but it sure seems like an odd failure. Anyone else experience this?