Where do you buy your Italian bikes?

Discussion in 'The Rockies – It's all downhill from here...' started by KungPaoDog, Mar 22, 2013.

  1. KungPaoDog

    KungPaoDog Been here awhile

    Joined:
    Apr 17, 2010
    Oddometer:
    766
    Location:
    Colorado
    Good sense and my wife will probably keep me from buying a new Italian bike this year. I have bad Italian bike lust. Guzzis and Hyperstradas dance in my head. Just in case I only listen to the devil on my shoulder, with whom have you all had good buying and service experiences with in the Denver/Boulder area?
    #1
  2. Blakebird

    Blakebird had to get a bike, had to paint it red

    Joined:
    Feb 7, 2004
    Oddometer:
    19,938
    Location:
    Parker, CO
    I've bought Guzzi from Beemers and More in Ft Collins, and Ducati from Fay Myers. Both very good buying experiences and got great support after the purchase.
    #2
  3. Geek

    Geek oot & aboot

    Joined:
    Jun 8, 2003
    Oddometer:
    33,487
    Location:
    8000ft.
    From Blake.

    :rofl
    #3
  4. Hondo

    Hondo What if it's a Samsquamch?

    Joined:
    Aug 3, 2006
    Oddometer:
    13,781
    Location:
    The Front Range, CO
    :lol3
    #4
  5. Charleetho

    Charleetho Mr. Zoom Zoom

    Joined:
    Oct 23, 2003
    Oddometer:
    2,604
    Location:
    Littletown, Colorado
    Blake where did you buy that Aprilia that Fay Mart forgot to attach something after servicing and it sprayed oil all over the inside of the fairing? :D
    #5
  6. Lomax

    Lomax Nanu-Nanu Adventurer

    Joined:
    Jul 15, 2004
    Oddometer:
    9,970
    Location:
    Westminster Colorado
    Hey, I resemble that remark. :lol3 Now I have to find where I get the Guzzi serviced ?

    I did buy a Ducati 998FE from Erico and it was a hassle free purchase.

    Marc
    #6
  7. Blakebird

    Blakebird had to get a bike, had to paint it red

    Joined:
    Feb 7, 2004
    Oddometer:
    19,938
    Location:
    Parker, CO
    You have that mixed up with someone else I think...

    I bought my '00 RSV Mille in 2001 from a shop in Cascade, Washington that was dealing on previous year leftover new bikes.

    The water pump oil seal started weeping close to the one-year mark.
    I took it to FM first of August, and found that Italy takes August off on holiday :bluduh....so the part didn't arrive on gondola until early September.
    They installed it, but nicked the o-ring (easy to do on the piece that protrudes from the shaft) and it weeped when I got it back. Didn't spray oil or anything so melodramatic....just weeped.

    Took forever for the part to arrive....again.... (why they didn't send a case of 0-rings I'll never know) and I got the bike back in November.

    Was good to go after that. :nod
    #7
  8. Duck_Pilot

    Duck_Pilot Retired Roadracer

    Joined:
    Jun 13, 2007
    Oddometer:
    7,073
    Location:
    Denver 'Burbs, Colorado, USA.
    I've only bought one new Italian, the Ducati GT-1000 known as 'Lil Miss Duckie. I shopped @ Fay Myers, and was prepared to buy there, until too many answers to my questions turned foggy. I stopped in at Erico to look around, and was much more impressed. I got straight answers to all my questions, including: "If I give you a deposit today, how soon can I pick it up?" The answer was: "This time tomorrow." They had the model and color I wanted, all of the extras in stock, and even laid all the accessories at my feet while dealing with the sales guy. I kinda like that sort of moxy, yanno! In the end, I bought from Erico, and paid about $200 more out the door for that level of service....... I consider that a fair exchange. They worked harder for the sale, and earned it.

    Service is another story, though. While under warranty, I had Erico do everything. There was a glitch in the fuel injection when the engine was cold, and every time they tried to tune it out, it got worse. Turns out that they were using the DYNO inside the shop, instead of actually riding the bike, so they never duplicated the issue that needed fixed. They ended up getting a warranty on the brain-box, with no problems since. I suspect that they installed the wrong unit on my bike in the first place, programmed for another bike in the same series. There is also a noise problem with my engine, that seems unusual among them - if the timing belts are too snug, it sounds like I'm losing a bearing. Those belts on mine need to be set with a bit more slack than specified to keep it happy. Erico's shop guys never figured that out, either. Since the warranty expired, I've trusted Mike at SuperTune to do anything that I don't do myself. I like Mike, and he treats me well.

    I've always gladly paid more for better service, instead of snatching-up the best possible price....... especially on something as personalized as a motorcycle. My folks were raised during the Depression, and some attitudes were inherited from them. I don't part with my hard-earned cash easily, and need the best value for the dollar I can get. Superior customer service is worth paying for, especially when I'll need to have them on my side if issues arise later on.

    Hope this helps.
    #8
  9. Dxhall

    Dxhall Adventurer

    Joined:
    Dec 23, 2012
    Oddometer:
    14
    I've wondered about Erico's service. I see a new Guzzi in my future, but have doubts about Erico's service skills and am hesitant to buy there. When i've been there in the past, some of their guys seemed like posers without much substance.
    #9
  10. Duck_Pilot

    Duck_Pilot Retired Roadracer

    Joined:
    Jun 13, 2007
    Oddometer:
    7,073
    Location:
    Denver 'Burbs, Colorado, USA.
    For general stuff - maintenance and warranty - they treated me just fine. There were warranty issues with the brain-box, and a small section of the wire harness, and they handled both very well. They swapped the Ducati Performance ECU with the OEM unit that I had kept from new, and re-installed the 0/2 sensor, so I could ride while waiting for the replacement ECU from Ducati.

    Overall, I'm satisfied with how I was treated at Erico, and I'd buy from them again if the desire for a new ride happens. While still under warranty, it sure paid off to keep them involved. Since then, I prefer to deal with Super Tune. My manner is usually polite, but very direct, and that tactic usually works to help vendors help me.
    #10
  11. James Adams

    James Adams un bad hombre

    Joined:
    May 29, 2006
    Oddometer:
    13,780
    Location:
    over yonder
    I bought my Guzzi from Erico and continue to get OEM parts from them for both the Guzzi and the Aprilia, but I do all of my own servicing.

    I haven't had any warranty-covered issues, so I can't comment on that aspect, but they'll match AF1's pricing on parts and I can order over the phone and they'll call me when it's in.
    #11
  12. elgato gordo

    elgato gordo KTMRFS

    Joined:
    Oct 7, 2007
    Oddometer:
    519
    Location:
    ABQ, NM
    PJ's in Albuquerque sells ducs and is a stand-up guy.
    #12
  13. jerdog53

    jerdog53 Crop Dusting Everywhere

    Joined:
    Feb 6, 2007
    Oddometer:
    7,973
    Location:
    80112

    Drink my Kool-aid.....:deal

    I have had service done at both Erico and Fay and both were favorable
    #13
  14. KungPaoDog

    KungPaoDog Been here awhile

    Joined:
    Apr 17, 2010
    Oddometer:
    766
    Location:
    Colorado
    Now, when you say "Drink my Kool-aid" are you referring to Hyperstradas, or 'Crop Dusting Everywhere'?:rofl

    I've noticed that you may be the one keeping Hyperstrada.com slightly relevant. Got a bit o'' Hyperstrada lust yourself?:lol3

    At 6'3"/225 lbs I have to consider bikes more carefully than some. I'd like the option to take my wife with me. Short list for me is:
    -V-strom 650- cheap to buy, own, maintain, decent pillion space, economical, and cheap
    -Guzzi Stelvio- Tons of room for two people, plenty of power, maybe a bit heavy for an all-rounder, Italian if not sexy, a bit $pendy
    -Hyperstrada- Light, sexy, Italian, more power than I need, cool electronics, a bit $pendy,

    If I thought I could comfortably put two on a Hyperstrada, I'd be putting money down on one now. Sell a dog or a kidney if need be.:freaky
    #14
  15. KungPaoDog

    KungPaoDog Been here awhile

    Joined:
    Apr 17, 2010
    Oddometer:
    766
    Location:
    Colorado
    Do Erico or Fay Myers do loaner bikes if your bike is in for service or warranty work?
    #15
  16. modette

    modette TrailTaker.com

    Joined:
    Jan 10, 2007
    Oddometer:
    5,515
    Location:
    Monument, CO
    Erico did loaners, but that might have changed been a long time since I was there. Service Manager was an ass screwing up pwrtrippins appointment time "its as good as in the books"...but I heard he was fired, and it was many moons ago like 2008...so maybe better now *shrug* Sales staff seemed friendly and not pushy, parts are over priced...while in once I asked about a light bulb for my FZ1..yep they had the part but they wanted like $60 per bulb....I laughed and went to Apex and paid $8 per bulb.

    I do like their setup, they give the bikes space not like the typical dealer that tries to fit as many as possible to the point its hard to sit on them. I probably give them the money if I was buying an Italian bike, but would do my own servicing's and pay a lot less for parts ONLINE.
    #16
  17. KungPaoDog

    KungPaoDog Been here awhile

    Joined:
    Apr 17, 2010
    Oddometer:
    766
    Location:
    Colorado
    I'm all about my own service, but I'd happily let someone else get greasy under warranty. Online vs. Brick & Mortar- I'll happily pay a bit more to have parts stocked locally so that I can pick them up today, but I'll buy online and wait for a few days to dodge an 800% mark up:1drink
    #17
  18. Mike D

    Mike D Corporate Cog

    Joined:
    Jan 26, 2004
    Oddometer:
    1,434
    Location:
    Conifer, CO
    I bought my '08 Duc at Erico, and was very happy with the process.

    They do loaner bikes, and the cost is included with a service plan (should you choose to but one). Beware though - first time I got one (Bonnie) it ran out of gas within 5 miles (on I-25!!!!). Being an unfamiliar bike, that was quite an experience. Just ask them to add a little fuel - they've got it.
    #18
  19. bigtex

    bigtex Rocky Mountain High

    Joined:
    Feb 10, 2006
    Oddometer:
    1,085
    Location:
    Northern Colorado
    I bought my Stelvio in 2008 from Erico and had nothing but grief. No possibility of a loaner, even when brought in for their mechanical mistakes. Obviously lots of turnover - maybe things have changed, but I would buy from Bimmers and More in Ft Collins.

    Oh wait, I just did!
    #19
  20. jerdog53

    jerdog53 Crop Dusting Everywhere

    Joined:
    Feb 6, 2007
    Oddometer:
    7,973
    Location:
    80112
    Yes and Yes!!... :deal



    Yes I do I believe it will be my next bike :clap



    I believe your size will be a determental factor on the Strada
    from the Hyperstrada thread here this guy is 6' 0-1/2" and 225, with a 33-34" inseam.

    [​IMG]

    The bike should fit me just fine being 5'8" with a 32" inseam
    #20