Why I'm Staying With KTM

Discussion in 'Crazy-Awesome almost Dakar racers (950/990cc)' started by Tangai, Dec 7, 2013.

  1. Tangai

    Tangai Been here awhile

    Joined:
    Oct 28, 2006
    Oddometer:
    623
    Location:
    Pocola, OK
    I have decided on KTM again.

    I bought a used 2005.5 950 Adventure a few years back with 17,000 miles on it. At about 30,000 miles the starter torque limiter gear started making that infamous clacking noise. (Sounds a lot like the heavy metal my son listens to that he calls music.) At that time I called KTM Customer Service and asked if this bike had ever had the torque limiter recall done to it and the man said it had been replace. With that, and the price of a new gear being about $180.00, I just left it alone. Now at 45,000 the bike won’t start without making that dreadful noise or at all.

    I disassembled it this morning to find the bike has the old “ramp” style torque limiter gear in it. I called KTM again and explained. The man asked for pictures and about an hour later he called me back. He informed me that the gear (only) had been changed under warranty and that was done about a month before the recall bulletin was issued. Arrangements are now being made to install the new kit free of charge.

    I’ve been studying the new BMWs, Yamaha and the KTM 1190R. I was leaning toward the 1190R because I like the 21” front and all, but the Yamaha dealership offers a great deal on their Ténéré. Now I’m confident not only in that the KTM is the better bike (for me) but that KTM stands behind their stuff.

    Current bikes:
    950 Adventure
    KTM 530 XC-W Six Days
    DR 650
    CRF250R
    Honda CT 90
    #1
  2. Foot dragger

    Foot dragger singletracker

    Joined:
    Dec 27, 2006
    Oddometer:
    13,366
    Location:
    chico,just below rag dump(nor-cal)
    That new new 1190R is one badass looking,and performing,bike.

    You cant go wrong.
    #2
  3. Tangai

    Tangai Been here awhile

    Joined:
    Oct 28, 2006
    Oddometer:
    623
    Location:
    Pocola, OK
    Yeah, and I'm not even going to ride one until I have the money to buy it because I might not like my 950 anymore.
    #3
  4. ADVill

    ADVill Been here awhile

    Joined:
    Sep 9, 2013
    Oddometer:
    611
    Location:
    West Tn, USA
    Oh, KTM doesn't always do those things...
    But glad they did for you. My buddy is still KTM-burned over the old 360 dirt bike they put the wrong pipe on, wrong head squish band(they admitted was wrong and refused to fix, and horrible stator. He's just now thinking of even considering aKTM.
    #4
  5. LowSpeedHighDrag

    LowSpeedHighDrag KTM Dealer

    Joined:
    Oct 24, 2013
    Oddometer:
    148
    Location:
    Arizona
    As a Honda, Yamaha, Suzuki, Kawasaki, KTM and Can-Am dealer I can confidently tell you that KTM stands behind their product like no other manufacturer. We get stuff "good-willed" by KTM all the time that the other guys would laugh at us for even asking.

    Derek
    #5
  6. rider911

    rider911 Shortcut Navigator

    Joined:
    Sep 18, 2009
    Oddometer:
    720
    Location:
    Australia
    Im a KTM fan but shit like this is going to strain the relationship. Im so glad I bought the last 990 to see me through the next few years.

    If a dealer told me all 1190 valve clearances were set wrongly at the factory Id want to smash his stupid head in! If theres a problem with the design they should just man up and fix it. People can accept that mistakes are made if they are dealt with accordingly, telling lies leaves a bad taste forever.

    The original post by the OP should show all manufacturers how to do business.


    http://advrider.com/forums/showpost.php?p=22877421&postcount=39

    <iframe width="560" height="315" src="//www.youtube.com/embed/6QjMx5De-QA" frameborder="0" allowfullscreen></iframe>
    #6
  7. FuzzyDunlop

    FuzzyDunlop Been here awhile

    Joined:
    Mar 8, 2012
    Oddometer:
    283
    Location:
    Melbourne
    My bikes been at the dealers for two weeks and have been waiting on direction from KTM for a week. I've been told KTM stand behind their product but I'm yet to see it. Majorly pissed off with the whole thing and the lack of direction isn't helping my mood.

    Love the bike big time though. It exactly what I was looking for and I was very impressed with the attention to detail and the handling compared with my Triumph. I'd hate for my first dabble with KTM to be my last.
    #7
  8. Rafagas

    Rafagas Rafagas

    Joined:
    Jun 29, 2009
    Oddometer:
    53
    Location:
    Lo Miranda, Chile SudAmerica
    Really i don´t see any anormal in your photos, you can find moore dust in my 990 adv airbox whit moore than 100.000 kms , its start inmediatlly run 206 km/h Speed, I change the oil each 10K Kms oil filter each time remenber and never valves touch and never other touch the motor it than my soon or I.

    Could bee the pictures are not representative from your big motor fault.
    #8
  9. LowSpeedHighDrag

    LowSpeedHighDrag KTM Dealer

    Joined:
    Oct 24, 2013
    Oddometer:
    148
    Location:
    Arizona
    I'm so sick of seeing this video shit in every 1190 thread. It sucks for the very few owners who are affected. It sucks even more that your respective dealers aren't more proactive in getting it fixed. But the odds of it happening are very very slim.
    #9
  10. rider911

    rider911 Shortcut Navigator

    Joined:
    Sep 18, 2009
    Oddometer:
    720
    Location:
    Australia
    Maybe you are but squeaky wheels get the most oil and if this was your bike I bet you would want it everywhere!



    Thats only because most probably dont ride them in the dirt. A fault is a fault and thats a serious one. If its such a small number then theres no excuse for KTM not to help the guys out that have been affected. Its not that they've ridden them anywhere that KTM marketing havent encouraged us to ride.

    Remember this thread is about KTM backing their product

    .
    #10
  11. Chuckracer

    Chuckracer Jerkus Maximus

    Joined:
    Aug 26, 2007
    Oddometer:
    8,999
    Location:
    Lowville, NY
    I hadn't seen that...damn. :eek1
    #11
  12. JBird

    JBird Retriever

    Joined:
    Dec 16, 2004
    Oddometer:
    890
    Location:
    Upstate, SC
    The problem with these stories is they are only told from one side. There are 1000s of bikes running great, so you have to give KTM time to investigate it and find out why this happened. Just because this guy is posting this one video everywhere doesn't mean KTM needs to give him a motor.

    Do you think he would tell you that the bike was run low on oil? Or that the filter was so clogged it could no longer do its job? Or that he had previously taken it apart and not assembled it back correctly? No - of course he is not going to tell you that. This is why KTM must investigate it and these things take time.

    I've seen people speculating how many bikes are affected with no facts to back it up. There are guys complaining that don't own a bike or have any intention or the means to purchase one! This is really the worst of the Internet and these forums!
    #12
  13. gefr

    gefr Life is a trip

    Joined:
    Nov 26, 2005
    Oddometer:
    4,558
    Location:
    East Med, Greece
    shows a design flaw.
    Cheers.
    #13
  14. DELTATANGO

    DELTATANGO Motorcyclist and Dog Walk

    Joined:
    Nov 27, 2005
    Oddometer:
    14,302
    Location:
    Alabama
    Ir's just the air filter. Fix it, shit! :loll

    Man I love my old 950. It is big, fast and loud.

    The carbs still aren't right&#8230;&#8230;&#8230;...
    #14
  15. LowSpeedHighDrag

    LowSpeedHighDrag KTM Dealer

    Joined:
    Oct 24, 2013
    Oddometer:
    148
    Location:
    Arizona
    Prepare your anus if you're gonna use reason and logic around here... :rofl
    #15
  16. Velvet

    Velvet El lobo solitario

    Joined:
    Nov 14, 2010
    Oddometer:
    323
    Location:
    White Signal, NM. Along the Continental Divide.
    Oh, how true. Gotta love blogs!!!!
    #16
  17. Foot dragger

    Foot dragger singletracker

    Joined:
    Dec 27, 2006
    Oddometer:
    13,366
    Location:
    chico,just below rag dump(nor-cal)
    That was well over a couple years ago,he needs to try harder to get over it.

    I went to buy a new 300 in 96,dealer tried to sell me on a 360 at a special price.

    The issues with it were well known so I declined. The 2014 300 XCW I just bought is the best running 2 stroke Ive ever ridden,by a ways,better then a 4 stroke for climbing tricky stuff.
    #17
  18. Foot dragger

    Foot dragger singletracker

    Joined:
    Dec 27, 2006
    Oddometer:
    13,366
    Location:
    chico,just below rag dump(nor-cal)
    There are many variables indeed,owner caused destruction is pretty common no matter how expensive a bike is.
    And NOBODY wants to get stuck with the bill rather they caused it or not.

    The phrase "dust in the airbox" makes me wonder if they know what they're talking about.

    All airboxes get dust in them,its part of the deal with dirtriding. Heavy dust I would greases the sealing edge of the airfilter,like every dirtbike Ive owned.

    Guys who think they have been screwed by a factory,rather they have a clue or not, tend to want the whole world involved and scream it to the rafters,usually before the factory decides what it will do or what the issue is. The internet is a fast free way to whine/scream/bitch your frustration to the entire world.

    Then later if your proved at fault you dont have to say a thing.
    #18
  19. Foot dragger

    Foot dragger singletracker

    Joined:
    Dec 27, 2006
    Oddometer:
    13,366
    Location:
    chico,just below rag dump(nor-cal)
    So you know the facts completely and are sure?
    Or youve seen guesses on the internet and assume them to be facts?
    #19
  20. FuzzyDunlop

    FuzzyDunlop Been here awhile

    Joined:
    Mar 8, 2012
    Oddometer:
    283
    Location:
    Melbourne
    I can give you the phone number of my KTM dealer who says its a design flaw and that dust in the engine has caused engine damage. Dont post it on the internet though. It makes it untrue! :evil
    #20