Here is the story..........My front rotors were warped, at speeds under 10 mph, if I applied front brake, it was like riding a pogo stick. I took it back to the dealership I bought the bike at. Service dept said that rotor are bad, left at .015, and right at .008. But, that they are a wear item and not covered. I did my research and know the rotors should be covered. Called a second dealership and they said to bring it in, as long as there is no visible abuse and rotor thickness is still with in spec, they are covered under warranty. I had the second dealership do the work. When I received the bike back, I emailed the first dealership about my disappointment. This was the second bike I have purchased from them in 2 years, both times I received a good deal on bikes. Never had any problems with them in the past. With this Ultra I purchased the 7 year extended service plan. Here is what I emailed sent 2/2/13 and how they responded: I drop off my 2013 Ultra Limited on 1/14/13 for a vibration in front when the brakes are applied. When called service the next day, I was told they found the front brake rotors were warped and should be replaced. I Was informed that the rotors did not look abused, the left rotor was out of specification, and the right rotor was on edge of being out of specification. I asked if they would be covered by the warranty, bike had just over 6,000 miles, was told no, Harley Davidson of Greensboro would not cover the rotors. Before I brought the bike in service, I search on the internet about this problem and found it's a problem with the touring series bikes, and many have had rotors replaced under warranty. I called Cox Harley-Davidson in Asheboro, service told me to bring the bike in. As long as the rotor thickness was still in specification and no abuse was visible, it's a warranty replaceable part. I picked the bike up today from Cox Harley Davidson with new rotors installed under warranty. I'm very disappointed with the service at Harley-Davidson of Greensboro. The dealerships first response on 2/2/13: Hello Mr. XXXXXXX, I am so sorry to hear of your passed incident here at Harley-Davidson of Greensboro. I have spoken to my Service Manager, Paul and he will further be handling your concern. He will be contacting our Rep to better understand this warranty type on Monday. Also Paul will be contacting you after that. Please let me know if there is anything I can do for you before then. Thank you for your time and for bringing this to our attention, we grow from learned experiences. Ali Gossett Customer Experience Specialist Response from the service manager on 2/15/13: Good afternoon Mark Sorry for your bad experience with our Service department. I spoke with our H-D Rep and we definitely dropped the ball. Only because we were declined a warranty rotor replacement before. However, that is not an excuse Mark. We should have made 100 per cent sure on your warranty repair before we stated it was not covered. Again Mark, I apologize for the inconvenience that we caused you. If there is anything I can do, please contact me. Thank you PAUL D.GALIPEAU Service Director Would you give them a second chance, or stick with the second dealership that helped you? Dealer #1 really only had 2 options, either ignore me, or admit a mistake. It's hard to ignore when a 2nd dealer fixed the problem. My wife and I wondered if they would offer a gift card or big discount on the next service. When I bought this bike, I made it a point to tell the service manager and my sales guy, that with the 7 years ESP, I would have the bike serviced at the shop. I had them do the 1K and 5K service. Bought all my upgrades at their shop. The first dealer is 15 miles one way, the second in 40 miles one way. Riding the extra miles doesn't bother me at all for getting good service. I really think I will be having the 2nd dealer do the 10K and 15K service. Maybe give the 1st dealer a shot at the next warranty work.