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Discussion in 'Mapping & Navigation' started by Travex, Apr 27, 2013.
Got it, thanks a lot, I'll give a try on your suggestion !
During the troubleshooting process over the phone their tech had me check the logs and read back other developer info to no avail. Concerning the suspected potential software interruptions or user-induced defects, my unit has only experienced successful updates for both map and firmware.
I postponed my departure for a lengthy trip only to find that the refurbished unit I had waited for has plastic or metal pieces moving around freely and rattling within it. It was received in a cardboard box where it was situated at the very bottom with all inflatable cushions above it... Not beside or below it either. It slid freely along the bottom to all sides and corners.In addition, the unit has several cosmetic blemishes whereas my purchased unit is spotless... Which someone else will get.
After I address these issues with Garmin to whatever end, I'm done with the company. I paid a premium price and now I've got someone else's paperweight.
From what I'm seeing online these things are failing wholesale.
Never thought I'd see the day when a U.S. company's service commitment would fall behind that of a typical Chinese transaction. Sad, sad commentary.
I spoke with Garmin's techs today and after considerable jawing and escalation they're replacing the replacement unit with an 'as stated' new one, which according to email was shipped already.
I'll be content with this solution if this replacement doesn't experience failure.
Will update with progress.
What an ordeal.
Sorry to be dense, but what does 'as stated' mean here?
Not at all. It's a reference to the first replacement where it was inferred that I was to receive a new unit as a replacement. I wrote it parenthetically to suggest that I'm unsure if this replacement will be new.
Oh, ok. Got it.
Garmin support has contacted Garmin in Brazil and asked them to contact me about this.
I'm curious to see what I'll get from this.
I'm really depending on this to define if I'll either return it or not.
The problem I see here is that I don't see a better option.
What alternatives we have for Garmin ?
I know people who has Zumo 220 and 660 and both also have issues.
Well, there is the Montana and there is the Zumo 660. I roll with both the Montana and the 350 side by side, but I kind of love gadgets. In terms of non-garmin, I have no useful input.
But, in my personal opinion, for the non-offroad rider, a 350 in working condition is a pretty good unit. Still, freezing is being reported in enough places (and those folks all contact Garmin and many have sent back their units) that maybe Garmin will figure out what the issue is and release a patch to fix it. I am not holding my breath, but it could happen. They certainly fixed a few things on the Montana over the course of time.
Received the replacement yesterday. It's new and operating normally and I'll remain hopeful that it stays that way. After an unfortunate and slightly heated discussion with Garmin they were very kind in the end and saw that I received the unit the next day. The two defective units will be en route to them tomorrow.
Bear in mind it's only my gut... But I'm left with the feeling that they're acutely aware of a nasty little problem that they simply won't aggravate with admission. That said, I'm grateful that my squeaky wheel got greased.
What would be interesting is if someone had backed up all the files from a "bad" 350, made the exchange, and then was able to compare those with the files from a new "good" 350 and see where there are differences.
Interesting perhaps, but I won't be the the one to tinker with possible success.
I would not tinker with something that works, either.
I was imagining an electronic comparison of files, a "diff" we sometimes call it in IT, that would be performed in a separate test area, as opposed to doing anything in the unit itself.
How could we extract these files from the unit ?
Are they all available when we plug it on the USB ?
I meant, are all the files visible ?
If yes, that in theory is something pretty easy to do.
a simple script calling an CHECKSUM function to see if there is any difference at the binary level could work.
Yes, I think they are.
A follow up to my previous one. Followed directions for doing a hard reset, did a full web updater update, got all current map and software updates. about 1000 miles later, not showing any issues so far.
When mine froze, it was just following my progress. I did not have an address or anything set. I did change things from stock configuration to fit what I like to see in layers and layout, but nothing too drastic as I don't like seeing too many things all at once.
After the reset, the only thing different was that I chose a different "view".
I use my GPS not only for directions, but during every day use, it serves as my speedometer and clock.
Of course your suggestion is a good one and could/would be helpful.
I just got a new 350LM and it has been working fine in map view. Today was the first time I'd used it to find a location. It froze while en route. Did the reset/calibrate dance. Froze again on the way home.
Map in 3D view. Current firmware and maps via Express. Regular voice. X-Wing fighter icon. I did load a bunch of POI files (which don't appear on the device, but to which I can navigate). It was paired to a Sena SMH10.
Hoping I'm not going to have to do the exhange as well. Have a long NorCal trip coming up.
Good accounting of your circumstance and too bad you got the problem. I failed to say that mine failed during either "Go Home" or simply following the map. Mine's paired to an SMH10-R with a vanilla setup plus poi's. It will get a look-see on a 5k ride soon. Good luck.
I would contact Garmin now.