ZUMO 350 Freezing

Discussion in 'Mapping & Navigation' started by Travex, Apr 27, 2013.

  1. littlefield

    littlefield Been here awhile

    Joined:
    May 6, 2004
    Oddometer:
    119
    Location:
    SE Texas
    Just returned from a trip using my 350 for the first time. No problems with it really just getting use to how it works. I've used a 2610 for several years.
    When I first opened a route in Trip Planner it gave me a list of locations along the route to pick from. If I picked the final destination it would calculate the route based on my preferences but not including the modifications made while planning like inserting points, etc. If I picked the location I would arrive at earlier it would calculate correctly. The route shown in the Map View was correct.
    Still can't figure out how to drag the screen to different positions on the map and navigation pages. It seems slow to respond, wants to drop pins where I touch and change screens. I'm sure it's just that I don't know the right method but I can't find it documented anywhere.
  2. Lion BR

    Lion BR I'd rather be riding

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    Oct 18, 2005
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    Look a few pages back, the freezing issues here discussed were solved via two rounds of software upgrades (2.6 and 2.7, I believe). The reason your third unit did not freeze is that you did probably not use Motorcycle mode, and did not use the fuel gauge option on that unit, correct?

    On this page and the previous page, the discussion is regarding power cut off from the base. Not about freezing.
  3. hoadie72

    hoadie72 Adventurer

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    I tried all software versions that were available at the time, none of them fixed my problem. That's right up until mid-May. Your assumption about not using motorcyle mode and the fuel guage is incorrect - the fuel guage is a must have option for me as my odometer doesn't work. My previous units would also freeze regardless of using the bike mount or running off internal battery.

    When did version 2.6 get released? Do the fix notes specifically call out fixing freezing issues? What I read of 2.7 a few pages up only mentions:

    The posts I read about 2.6 indicate that most people also turned off fuel tracking, so that may have fixed their problems, not the 2.6 update.

    Having read the entire thread now, I can't see a lot of comprehensive testing of 2.7, with fuel tracking enabled. Does it work or not? I'm reluctant to update a working unit.
  4. Travex

    Travex Lost is found

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    Aug 3, 2009
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    See my earlier post. In my case the fuel tracking is functional based upon a single event-less ride. It also details a new animation banner. Updating to 2.7 would be a good move.
  5. Meff

    Meff half way there...

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    Travex, sorry for the delayed reply as I just returned from my trip. 4500 miles / 7300 kms and no freezing issues. I updated to the 2.6 prior to my departure, fuel tracking has always been off since day one based on this thread and the fact that I don't need it, autozoom and 3D view on and both worked fine.

    The only glitch I had mirrors Emoto's experience of having the unit indicate a direct power loss and initiating the shut down procedure with the option to cancel. When it occurred I would choose to cancel the shutdown and it would continue to work fine. Typically I would disengage it from the cradle and snap it back in to attempt to improve the connection if in fact it had been compromised. Not sure if it was reality or just a phantom issue.

    Overall it worked well, although I find that it is not a very intuitive device in some of it's workflow and features. I'll need more time with it to learn more of it's idiosyncrasies and how to live with them in the absence of a better option.
  6. Meff

    Meff half way there...

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    Fair point Lion. There does appear to be a software issue although there is not universal experience of the same failures on the same versions with the same features being activated, there are certainly enough similarities to assume a broad defect in the software.

    We can agree at the very least that the 350 is far from being a "peach"
  7. Travex

    Travex Lost is found

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    Glad you had a good trip there Meff. Seeing you don't use fuel tracking it's good to know that 2.6 did well by you. That power-down thing on the other hand does have me a bit flummoxed. On my 450 there was a failure-free multi-pin connector and it seems to me that paring that down to a simple two for power-only on the 350 should be damn near bullet proof. But... As we all continue to learn here, the 350 is full of unwelcome surprises. Although least likely, an internal intermittent connection could also be the culprit. I mention this as one of the replacement units I received did have a loose part roaming free within it.

    Two ?'s.

    Had you contacted Garmin re: the power-downs and if so, what was their response?

    How is your unit wired to your bike, and is that connection sound? (I'm sure you've checked that... Just voicing it for the thread).

    In any event, I'm pleased your trip was largely unaffected by it. :beer
  8. Meff

    Meff half way there...

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    Hey Travex thx - I just returned from my trek last Friday and have been knee deep catching up on work so have not had a chance to inspect the connection. The unit is wired directly from the cradle in to a FuzeBlock set up. http://www.fuzeblocks.com/

    I have not inspected it yet, but should and will.

    I did not contact Garmin on the intermittent connection issue, it happened maybe 4-5 times over 2.5 weeks / 4500 miles so did not get too annoying. Until I get a chance to check things out I'll hold off until I can try to asses the cause, but adding my voice to the fight as you have showed can do nothing but help the community.

    My trip was epic, and I could not be happier, other than the fact that the trip is over and I sit here with a mouse in my right hand, and not the throttle.
  9. Travex

    Travex Lost is found

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    If it's to be found I'm sure you'll ferret it out, or if you're really lucky you could just read about in the forum as someone else will ultimately run into similar circumstance.

    I have to comment on your quote above. I've said those same words nearly verbatim also, and believe felt as you do tonight. It's good to hear when someone's just experienced that high and appreciates it so thoroughly. You're a fortunate man Meff.:beer
  10. Travex

    Travex Lost is found

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    Over 300mi today with multiple destinations set, fuel calc enabled, 3D, and auto-zoom. No problems encountered. Have an 8k+ ride coming up so that should be the truest test. Judging by the absence of posts it appears the major problems may have been addressed.
  11. Emoto

    Emoto Sure, why not?

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    8K+! Wow! :thumb
  12. Kincop

    Kincop Adventurer

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    Jan 28, 2006
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    Gothenburg-Sweden
    On a trip from Sweden tru Germany and Czech. .aprox 1500km sofar. No freeze. ( no 3D+no fuel calc).


    Skickat från min GT-N7105 via Tapatalk 2
  13. Flying GS

    Flying GS Adventurer

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    Update was eventually applied, on the replacement unit, and no problem since. I'll call it close as far as I'm concerned, but confidence in Garmin is chipped further again; hardware design is mediocre (including device speed), software UI still looks like early 2000 and testing/QA is obviously not done by people who care, and certainly not done on the road!!
  14. Meff

    Meff half way there...

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    Thanks Travex, I feel fortunate indeed. That satiated feeling upon returning is a difficult thing to explain to my non riding friends, but sounds like you are about to embark on your own quest for it. Hope your ride is safe and fulfilling and the Zumo 350 behaves.

    Safe travels.
  15. Travex

    Travex Lost is found

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    Completed a ride around Lake Huron and Georgian bay without a single error. For my purposes it seems to be fixed... At least until the next update.
  16. Emoto

    Emoto Sure, why not?

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  17. Meff

    Meff half way there...

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    Good news, you certainly deserve a working unit Travex. Hoping yours is now good to go.

    When do you leave for your trip ?
  18. Travex

    Travex Lost is found

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    Thanks very much guys! Let's hope those problems are behind us all. Will be leaving late this month or early next. Considering doing a RR.
  19. saito

    saito Adventurer

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    Dec 30, 2010
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    66
    Location:
    Gent, Belgium
    Just got back from a 2 week trip through the Austrian and Swiss Alps. About 5000 Kms and not a single problem.

    No fueltracking
    2D view
    autozoom on

    :clap
  20. Travex

    Travex Lost is found

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    Good for you Saito, sounds like an awesome ride. What firmware version?