Zumo took a crap in Baja this weekend

Discussion in 'Mapping & Navigation' started by Misery Goat, Nov 24, 2008.

  1. Misery Goat

    Misery Goat Positating the negative Super Moderator

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    so i'm riding along in SoCal getting ready to cross the border and my Zumo 550 loses the satellite. it goes into the "acquiring satellites" mode and finally goes into the routine where it prompts me to answer if i'm indoors, where my location is, the time of day, etc. i answer all of the questions and it goes back to trying to pick up the sat connection.

    i was able to connect to a satellite briefly several hours later in San Felipe but then it quit again for good.

    my buddy is running the same unit and had no interruption in service.

    i've been on hold with Garmin Tech support for 15 minutes and extended service plan ph number has been busy every time i've called.

    is this most likely a hardware issue?? i have all other functionality, the unit is only a year and a half old and never dropped.

    i haven't updated to the recent Garmin maps but i wouldn't expect this to be the cause.
    #1
  2. BikePilot

    BikePilot Long timer

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    The maps won't be the problem. You might try updating the firmware. Last time I tried to call Garmin I was on hold for an hour and a half, by which time they were closed. I searched around on-line and found that their most recent firmware update (at that time) was crap and causing problems. I went back to the previous version, then in a couple of weeks they came up with an updated version that fixed those bugs (different than your problems). So, I'd try installing the most recent firmware and see what that does for you.

    good luck and post up your results.
    #2
  3. Misery Goat

    Misery Goat Positating the negative Super Moderator

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    apparently my firmware is a bit dated, i'm going to update and see what that does.
    #3
  4. Misery Goat

    Misery Goat Positating the negative Super Moderator

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    well after updating all the firm ware and resetting the unit it looks like i have a warranty claim.

    i purchased a 3 year warranty through Repair Tech Inc (Abe's of Main's provider).

    funny thing is, no matter what time i call the claims line is busy. after a week of frustration i was able to get through using rapid redial at my office.

    only to be on hold for 2 hours and 15 minutes. :bluduh

    after taking all my info the agent puts me on hold and disconnects the line. :bluduh

    he has my ph# yet didn't call back. :bluduh

    citibank has a good record of supporting me in the past in these types of situations so i may try that route.

    just wanted to share and see if anyone has a positive experience with Repair Tech?? :ear

    perhaps this is just an out lier?
    #4
  5. mcnut

    mcnut Long timer

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    Call Garmin again and talk nice. They have been known to be pretty helpful even out of warranty.

    Bruce
    #5
  6. rkclmbr24

    rkclmbr24 CARNIVOROUS VEGAN

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    If you are still hiting a brick wall with Garmin find out who the rep is for the store you bought it from. Get their name and phone number from the store and contact them directly. They make money on every unit sold in their territory. That person made money off your purchase and should help you out. If you cant find out who it is PM me and I can tell you when I get to my office tommorow.
    #6
  7. * SHAG *

    * SHAG * Unstable

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    Email has worked for me three times. The last time in Sept, I had an answer with the fix for my problem in less than 2 hours. It was a simple registration problem though.
    #7
  8. ZZR_Ron

    ZZR_Ron Looking up

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    I don't have the same unit, but last time I had this problem, I took out the battery for a few minutes, then left the thing facing south,
    after hitting the "use from new location" button.

    Maybe this is too simple...just trying to be helpful.
    #8
  9. PhilSpace

    PhilSpace The Gov Administrator

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    Did the reset include removing the battery?

    I won't waste my money on extended warranties anymore, I have never had a good experience with the third party shit.
    #9
  10. Misery Goat

    Misery Goat Positating the negative Super Moderator

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    no, i suppose i should try that just to exhaust all possible remedies.

    thanks. :thumb
    #10
  11. fotobo

    fotobo KTM rider

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    Hey MG, This is Jerry from OK that hauled you to Vegas when you broke your ankle. Guess it healed up ok? Did you do B to V this year?

    Hope you get the GPS sorted out.
    #11
  12. 007brian

    007brian shaken not stirred

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    remove battery hook up to computer power up unit and then download newest firmware update then disconnect from computer and reinstall battery. That is what I was told by garmin to fix little glitches and it did fix my problem which was similar to yours. Hope this helps.
    #12
  13. Misery Goat

    Misery Goat Positating the negative Super Moderator

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    Hey Jerry! :wave

    yeah, a couple pins and the ankle was good to go, i had surgery in December ans was riding in Death Valley in January.

    we were in Baja this year so had to pass on LA-B-V.

    give my regards to the other Js. :thumb
    #13
  14. Misery Goat

    Misery Goat Positating the negative Super Moderator

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    battery removal did the trick. :clap

    thank you sir. :thumb
    #14
  15. PhilSpace

    PhilSpace The Gov Administrator

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    Glad it did the trick.
    #15
  16. Misery Goat

    Misery Goat Positating the negative Super Moderator

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    okay, after dicking around with resetting the unit and battery removal it is officially dead.

    and since Abe's of Maine sold me a fraudulent extended warranty I'm officially on my own.

    i've heard garmin will rebuild units for a reasonable price. is this true?

    i called garmin and couldn't bear through the 20 minute hold time. :rolleyes
    #16
  17. Steve W

    Steve W Old Grouch

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    Usually $150 ish. Full details Here.
    #17
  18. Misery Goat

    Misery Goat Positating the negative Super Moderator

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    thank you sir. :D
    #18
  19. mcnut

    mcnut Long timer

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    In every case I have seen for a warranty repair or out of warranty repair Garmin ships a new looking referb as a replacement. I don't think they fix anything, just ship the referbs which are perfect.

    Bruce
    #19
  20. Ironwood

    Ironwood Friday Harbor, WA

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    If you get the right tech they will let you fax a copy of your EX warranty and they will send a refurb. They did that for me on my 478 last fall. I was ecstatic.

    Joe
    #20