2009 F800GS Out Of Commission

Discussion in 'Parallel Universe' started by outpostbabu, Jul 3, 2010.

  1. MHaz01

    MHaz01 I Used To Be Faster

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    Check your state's lemon laws. In some states (mine, for instance) if a vehicle has been in the shop for 30 or more consecutive days, it falls under the description of a lemon and you may be entitled to a new bike and possible some damages (3X the cost of the vehicle in my state).
    #21
  2. itsatdm

    itsatdm Long timer

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    You may also reach our Customer Service Department by sending email to: [email protected].

    We will get back to you as soon as possible.
    #22
  3. outpostbabu

    outpostbabu Been here awhile

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    BMW NA called on Monday in response to the complaint I made on Friday. I relayed the story to the lady and she said she would get with the rep "by Friday" (ie this coming Friday and yet another week) but possibly sooner than that. Meanwhile the rep told the service guy that he'd be there "Tuesday or Wednesday"... didn't show up Tuesday. Didn't show up Wednesday. Promises he will show up tomorrow. Ironically I had some other parts I had ordered for the bike just before it went in for repair. The parts department, not realizing that my bike was *still* in the shop called to see if I wanted to pick them up since they'd been there for a month... So its all shenanigans still. Week after week the rep has supposed to have shown up so we'll see if tomorrow he finally makes it and what he says.
    #23
  4. SenorPeligro

    SenorPeligro Proper Naughty

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    I feel your pain. My XR650L was in the shop for 73 days with Honda taking a month to deny my warranty claim (no more Hondas!) and the another month for the shop to get the work done.
    #24
  5. outpostbabu

    outpostbabu Been here awhile

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    The rep showed up today and they have ordered a whole new motor. This is good news but I'm still out of a bike for at least another week, probably 2, before it arrives and is then installed. I'm happy the bike is being fixed and the whole engine replaced instead of rebuilt but I still feel somewhat jilted about having no movement on it for a month. I called BMW NA about a loaner for the remainder of my wait and they said they had no control over a loaner program like they might with their cars and that loaner bikes were handled at the dealer level. So I called the dealer. I don't want to sound like a brat but the only bike on offer is an old F650CS. I didn't pay for an F650CS. So I'm still not particularly happy with the way this has been handled. For the price of the F800 I could have bought 2 KLRs and been riding the second one all this time. You pay for quality and service when you buy a BMW... or at least I'd like to think you do. For those interested, there's a good chance there will be a 2009 BMW F800GS with 0 miles on a new engine over in the flea market... eventually.
    #25
  6. Law Dawg (ret)

    Law Dawg (ret) Been here awhile

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    Joel, is that an accurate replacement price? Seems to me a new bike would be cheaper and easier for them...no?
    #26
  7. NEVERLOST

    NEVERLOST Banned

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    I feel your pain. The inmates here always say, ' dont buy a BMW the first year." I just decided to never buy one.
    #27
  8. SenorPeligro

    SenorPeligro Proper Naughty

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    That's sad.

    I love my F800GS, definitely the best bike (for me) I have ever ridden.
    #28
  9. outpostbabu

    outpostbabu Been here awhile

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    On the plus side I just received in the mail a $15 complimentary gas card from BMW Roadside Assistance for waiting 2 hours for them to find a tow truck in the middle of Atlanta at 10pm on a weeknight. That's more like the whole world-conquering/ultimate-driving-machine spiel.
    #29
  10. GeorgeinVA

    GeorgeinVA Beemers Uber Alles

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    I think the average persons time that uses BMW road side assistance is worth more that $7.50 per hour.
    Now it you said middle of nowhere then that would be reasonable.
    #30
  11. Bubba Satori

    Bubba Satori Finding my way home

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    I wonder if Rotax is using KLR cam chain tensioners?
    #31
  12. outpostbabu

    outpostbabu Been here awhile

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    Agreed. Unfortunately I've had to use BMW roadside twice in the year I've owned the bike. The first time they were great, they got a truck immediately and he showed up on time. This last time wasn't a good experience.
    #32
  13. WOLVERINE

    WOLVERINE Keep her pinned!

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    I can't blame you for being disgruntled as I would be too...

    Sorry to hear you had to wait so long but you do get a new motor and that one may last a lifetime without fail, or not! For only a few bucks more they could have given you a whole new bike and to answer the other question about the cost of the engine....Yes it's that much...Pretty much the whole cost IMHO....$11,020.22 to be exact + core charge...

    Here's the link!

    http://www.realoem.com/bmw/showparts.do?model=0229&mospid=50779&btnr=11_4287&hg=11&fg=05
    #33
  14. outpostbabu

    outpostbabu Been here awhile

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    Cool that's the first time I've seen an actual figure for the cost, not just word of mouth. But its not BMWs direct cost. I wonder what it actually costs the company...
    #34
  15. WOLVERINE

    WOLVERINE Keep her pinned!

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    Only because they buy in Bulk!:D
    #35
  16. outpostbabu

    outpostbabu Been here awhile

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    Has me wondering what I should sell it for when I get it back... :puke1
    #36
  17. JoelWisman

    JoelWisman Long timer

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    This is full retail in the USA. http://www.maxbmwmotorcycles.com/fiche/DiagramsMain.aspx?vid=51598&rnd=03192010

    (that link didn't work right, probably a java app, klick the link then click "engine" then click the picture of a completed engine. )

    $9457.67

    Dealer markup is substantial and I doubt my dealer would charge anyone that was reasonable and likeable full retail for this part. In addition, unless the engine had more then 80,000 miles on it, I would do my best to get BMW to good will part of the cost and from experience I think they would.

    I don't know what the BMW flat rate labor is on this job but it's not that many hours.

    This is not a disposable engine, it's an engineering marvel with fantastic machining and build.

    I think it would nearly always be worth repairing or rebuilding.

    The parts for such are easily available, the tools are not as most fixtures required are built when ordered and often take a month to recieve.

    This is not a problem if a dealer buys all special tools at the introduction of the bike, like they are supposed to. If however the dealer does not order the special tools before they are required, it can easily add a month to repair time.

    The other issue is finding a tech that is up to the job and I'm not talking qualified, but actually good enough to do the job right. There are very very few techs I would trust to rebuild this engine.
    #37
  18. GeorgeinVA

    GeorgeinVA Beemers Uber Alles

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    R&R motor about 4 hours, rebuild (replace engine case) about 6 hours with motor on the bench. If you rebuild the head add 1 1/2 hours. Having done an F800S motor (crank, pistons, cams, head) I can tell you those numbers are a bit on the low side. I hope I never get good enough to "beat the book".
    #38
  19. outpostbabu

    outpostbabu Been here awhile

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    So its not all doom and gloom with the F8. The dealer came through and has let me borrow a demo bike for a few days. And not just any demo bike, but a 2010 F800GS 30th Anniversary Edition. So thanks to BMW Moto of Atlanta for that!

    <a href="http://www.flickr.com/photos/fortunemegastore/4821949323/" title="My loaner 2010 F800GS 30th Anniversary Edition outside the Tilted Kilt by outpostbabu, on Flickr"><img src="http://farm5.static.flickr.com/4076/4821949323_d89ca55185_z.jpg" width="640" height="480" alt="My loaner 2010 F800GS 30th Anniversary Edition outside the Tilted Kilt" /></a>

    I'm making the most of it... :lol3 But you're not off the hook yet, BMW! :deal
    #39
  20. Sydney Rider

    Sydney Rider Been here awhile

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    Howdy,

    I don't want to hijack your post but mine http://www.advrider.com/forums/showthread.php?t=572992 now rates as the second longest 'bike stay' at my dealers.... beaten only by a 70+ year old guy fighting to get his license back so that he can get his 213klm old bike back on the road.

    Mine has been at the dealer for a total of 12 weeks since I bought it 18 months ago ( currently it has been at the dealer for 7 weeks and will be there for another two weeks ) and BMWA has stated that they will not replace the engine or the bike but they will keep on using it as a test bed - what a nightmare this bike has become for me.

    Good luck with yours, though it seems that you are having more success than I am right now.

    Tony
    #40