2009 F800GS Out Of Commission

Discussion in 'Parallel Universe' started by outpostbabu, Jul 3, 2010.

  1. outpostbabu

    outpostbabu Been here awhile

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    Well, it may seem like I'm on my way to a resolution but its taken so long up to now I still have no idea how much longer it will be before I have my bike back and running in the condition I bought it in. And that's what really irks me about the whole thing. "You're getting a brand new engine!" is what BMW and others say, like that's going above and beyond... But I'm not getting a "brand new engine", I'm getting the engine I thought I bought in the first place! And not be a pessimist but I wonder how well its all going to work once its put back together... Anyway, I really hope you get your bike sorted and they treat you right in the end. So far I'm not at all impressed with BMW NA's "help" in this matter. I would like to extend my thanks to the dealer though, BMW Moto of Atlanta, for getting me this loaner the last few days, weeks, months(???) before I get my bike back... :rofl :huh :cry
    #41
  2. outpostbabu

    outpostbabu Been here awhile

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    Just an update... or no update really. I guess the motor hasn't arrived yet... and thus concludes week 6... But I'm temporarily placated with the 30th Anniv Edition.
    #42
  3. GeorgeinVA

    GeorgeinVA Beemers Uber Alles

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    Did they put any mileage restrictions on the loaner? Does the fancy paint job make the bike handle better in deep mud?:evil
    #43
  4. outpostbabu

    outpostbabu Been here awhile

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    The only restrictions on the loaner were that I not take it on any dirt or gravel roads. It's a demo bike and they said the bike has to have 2000 miles on it before it can be sold. Only had about 1000 on it when I received it, now about 1400.
    #44
  5. upweekis

    upweekis Long timer

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    I know you're pissed, but if it was me, and they offered to replace the entire engine, and offered me any reasonable POS to ride on their dime, I would be as happy as a pig in shit.:clap
    #45
  6. outpostbabu

    outpostbabu Been here awhile

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    Well things would have been different if a couple days after the bike went in they decided to change the engine, then I waited two weeks for it to arrive, and they took the day or so to install it. But that's not what happened. The bike sat in the storage area of the dealership for literally 1 MONTH before it was even touched again. The casual nature of the response from BMW is what drives me to demand more from them. That bike is my primary form of transportation. For them to be so nonchalant about getting it fixed in a timely manner pisses me off. And by them I mean BMW NA. The dealer did what they could with what they had.
    #46
  7. outpostbabu

    outpostbabu Been here awhile

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    Look who's back:

    <a href="http://www.flickr.com/photos/fortunemegastore/4858055501/" title="IMG_2034 by outpostbabu, on Flickr"><img src="http://farm5.static.flickr.com/4082/4858055501_dd70b9a9fa.jpg" width="500" height="375" alt="IMG_2034" /></a>

    A healthy 23,352 miles on the chassis and about 40 miles on the new engine. Have to do the break-in all over again. All the recalls were done too which includes new chain and sprockets. Needs a good cleaning though. Oh and 2 year unlimited mileage warranty. I need to plan an unlimited mileage trip soon!
    #47
  8. Sydney Rider

    Sydney Rider Been here awhile

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    Well that is very good news indeed, and now I hope that when I get mine back tomorrow ( after 9 weeks without it ) that I too will have equally good news.

    Tony
    #48
  9. GeorgeinVA

    GeorgeinVA Beemers Uber Alles

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    Glad to see you have it back. I hope the wet spot on the ground was there before you parked it.
    That 2 year unlimited warranty is one BMWs best kept secrets.
    #49
  10. trinc4me

    trinc4me n00b

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    Sorry to hear about your experience thus far with the F800GS. I have been considering one and was thinking about a used 2009. I may have to re-think my purchase now. I had a 2007 KLR 650 and sold it to get a sport bike. Have 2 sport bikes and just sold a dirt bike. If you didn't get the F800GS, what other bike would be a good recommendation?
    #50
  11. JoelWisman

    JoelWisman Long timer

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    If rare terrible failures with long down time concerns you, get a car or bicycle. All motorcycle brands and models have stories like these.
    #51
  12. outpostbabu

    outpostbabu Been here awhile

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    Joel's right. A failure like mine is probably a fluke. Nobody I've spoken too had seen such a thing happen to the parallel twin before. So I wouldn't say the bike is of poor quality or that the brand quality sucks. I would just say that BMW customer service sucks... but even they came through in the end.

    I don't know of a true competitor to the F800GS yet. Triumph is supposedly coming out with the "Tiger Cub" and I guess the KLR is in a similar class. I had no range of choice when I bought the F800 (coming from an F650GS Dakar)... I wanted more power and smoother ride but otherwise basically the same setup as the Dakar. The F800 fits that bill and then some. I'd still recommend it to anyone just with the caveat of my recent woes.
    #52
  13. JoelWisman

    JoelWisman Long timer

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    Thanks Outpostbabu.

    For what it's worth, BMW in the USA is set up similiar to other importers.

    NA has no authority to order anything to be done. The people you talk to are customer relations people who are empowered only to call the people with real power and express your concerns.

    The dealership can do whatever it wants but would quickly go under absorbing the cost of a new engine. Likely your dealer got zero compensation for providing you with a loaner bike, and probably only got paid for half the tech time your bike required.

    Each area in the USA has 2 key people and you won't normally get to talk with them.

    The AREA DEALER REP, has a considerable but not unlimited pot of gold called "good will". The dealer rep has few constraints on how they spend this money but are reluctant to spend it on things that really should be covered under warranty. The dealer rep will now have a file on you and will try to smooth any future issues but he or she has a lot of free will.

    The DISTRIC SERVICE REP is the guy in charge of warranty. Small clear cut things go to PUMA minions but anything unusual or expensive goes straight to the district service rep.

    There are many dealer service reps in the USA for different districts and if a decision by one has ever been overruled, I haven't heard about it. That said, the area dealer rep can make a district service reps life suck.


    The f800 is a pretty new machine and no one in the USA is an expert with them because they haven't broken enough for us to learn enough about them, this is especially true of internal engine problems, there's not more then 6 of these engines that have been torn down in the USA.

    Also most dealers lack the tools to tear down these engines as the tools are expensive and Manu dealers don't think they will need them for years and are likely right.

    I don't have any specific thoughts on your experience because I wasn't involved. I won't point my finger without knowing all the inside details.

    All that said, we had an F800 with a loud knock at idle. The dealer rep came by to listen the same week the problem was reported and authorized tear down 15 minutes later.

    We didn't have all of the special tools so it took ages but under a month to get them during which time a loaner bike was provided.

    At the time there were no complete f800 engines in the USA. The service rep had one shipped in if needed and pre authorized replacement if serious internal damage was found.

    I don't know what caused the sound. Everything measured perfect. Hypothsis (guess) is a bad gasket caused the oil to foam ond build up in the hlm sump and the hlm was slapping solid oil. In any case the noise was gone uppon reassembly.

    As I said, I don't have an opinnion on your situation other then I am sorry for your ordeal. BMW customer service is not one central machine and at least in some situations, issues as rare and costly as yours have been handled quickly, which in the motorcycle industry, is within a month.

    Should we se the same problem again we will already have the requsit tools and a tech that's actually successfully torn down and reassembled one. It will go much quicker.

    I own and ride an F800GS full time. I find it reliable and awesome to ride, but the truth is when something rare goes wrong with this bike we are going to be slow to make it right.

    Untill more F800's break so dealers and service reps become experienced with them, the f800 will remain beyond cutting edge into the bleeding edge category.

    That's unfortunate but if there's a way around it, I don't know what it is.

    I hope you have many happy trouble free miles.

    Good luck and best wishes.
    #53
  14. SlowRide13

    SlowRide13 Veteran n00b

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    Joel, is it really so different from the 800 S?
    Pete
    #54
  15. JoelWisman

    JoelWisman Long timer

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    No, the F800 S, ST , and GS are similiar.

    I have perhaps 2 S customers

    Half a dozen ST customers

    And a little over 150 GS customers

    By comparison, I have well over 3000 current R1200 customers, 1500 K1300 customers, and many more on older but similiar models.

    Both the S bikes and F twin bikes are new and I just haven't seen enough break to feel well versed in them.

    Time and miles will fix this but from my perspective, the bike is pretty new.
    #55
  16. Effisland

    Effisland Long timer

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    Had no idea this bike has been around for 30 years.....
    #56
  17. outpostbabu

    outpostbabu Been here awhile

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    Just a little update. Since I got the bike back she's been running like brand new. I'm taking it easy during engine break-in, going in for the 600 mile service early next week. Still thinking about that Street Triple R though...

    <a href="http://www.flickr.com/photos/fortunemegastore/4902870573/" title="IMG_2045 by outpostbabu, on Flickr"><img src="http://farm5.static.flickr.com/4100/4902870573_3851770a40.jpg" width="500" height="375" alt="IMG_2045" /></a>

    As for the 30 year anniversary, are we forgetting the original 800?

    [​IMG]

    Yeah yeah, its a boxer, but its still an 800 GS... :lol3
    #57