The XMAX 300 was available here in Australia for probably 9 months prior to the new Forza also. During that period I emailed Honda Australia and got basically the same response you did. And then it turned up. So all is perhaps not lost, but the lack of communication is frustrating, I agree. Honda Australia is still dragging their feet on accessories also. I asked the dealer to order in the OEM heated grips in advance of the first service, and the wiring harness for the grips turned up, but not the grips themselves. Not a big deal as it's summer now, but still.