Bummer, I thought that guy was gonna get that hop fixed. IMO I don't think you'd alienate the dealer your beef is with Triumph not him, maybe the dealer can get Triumph to bring in there regional rep. & see what He's got to say about it. When the dealer rode your bike is He claiming the hop is normal or they didn't notice it ? If that's the case than you probably will piss him off but so be it you should not have to keep chasing the problem on 16.5K brand new bike, maybe lemon law is the only way to go. Good luck with this & keep us posted.