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790 Adventure Quickshifter - Yes or No?

Discussion in 'Parallel World (790/890)' started by CalamariKid, Dec 14, 2019.

  1. CalamariKid

    CalamariKid Been here awhile Supporter

    Joined:
    May 11, 2007
    Oddometer:
    585
    Location:
    Spring, TX

    Who me? I don’t even have a 790 - I was just trying to stir some shit up.


    J/K - Yeah, I got it - getting used to it - old dog new tricks and all. It’s ok - not the best thing since sliced bread. Honestly it is taking me some time to reprogram myself to it - I’m so used to blipping the throttle, that not doing it makes me feel like I’m going to fuck up the bike. Just gotta have faith I guess.

    So, for me it is really a novelty, not a big game changing add on. Contrast that with, for example, a Rekluse clutch, which IMO is game changing. I don’t have one of this bike and don’t intend to put one one, but have it on my 500EXC and it is the shiznit. Friggin love that thing.
    #61
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  2. braaap!

    braaap! Long timer Supporter

    Joined:
    Mar 16, 2005
    Oddometer:
    4,536
    Location:
    Here and There
    Thing is, with QS as most bikes as delivered... 'QS on upshift' is cool... Under hard acceleration, you get that glorious GP like pop/fart... Which is, Awesomely Entertaining and Fast!!
    Bang down the box without and there will be a service charge...

    With QS enabled, for both Up and Down, it's fabulous both On Road and Off!
    You can still do the old skool analogue downshift with the clutch and (auto / manual) throttle blip if so desired... Bleh, I'm gettin' old and need to conserve my energy - My analogue 950Adv really hates me when I get onboard now!

    Raced air / watercooled cooled Yamaha back in the day... They would upshift with no clutch all day with a sniff off the throttle. Downshifts, always analogue plus the 'blip'.

    QS to me is same as the fridge light... open the door it's on, close the door and it's off (I think / hope - hard to tell).
    How many of us still have a Motorola flip-phone and decree it is still the one and only game changer?

    Be very keen to know if the 450RR's have QS onboard... As standard or as a Rider 'yeah - Nah' option?

    YRMV.
    #62
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  3. chrislitt

    chrislitt Drinking the Orange Kool-Aid Super Supporter

    Joined:
    Aug 15, 2011
    Oddometer:
    112
    Location:
    Stockton, CA
    I am with the CalamariKid on this one (at the risk of getting off-topic flamed). My low eye-hand coordination is even worse as I push 67 yo. So I've been lousy at managing rear wheel spin with the clutch when things get hairy. The Rekluse has been a game-changer for me. In the words of another inmate, now I need something else for the 790!
    #63
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  4. Thumper Dumper

    Thumper Dumper Been here awhile

    Joined:
    Apr 13, 2016
    Oddometer:
    326
    Location:
    Durban South Africa
    I'm not 67 yet but have to agree that the Rekluse is a very useful tool (Yes I know that I should be a riding god and a manual clutch is way better) for a semi-skilled rider like myself. I have the Rekluse and QS and I think they compliment each other very nicely.
    #64
  5. Bamboo Baby

    Bamboo Baby Been here awhile

    Joined:
    Aug 4, 2010
    Oddometer:
    313
    Location:
    Port Elizabeth South Africa.
    KTM screwed up on our bikes here, and delivered all of them with QS activated already. So we did not have to pay for it . Bargain.
    #65
  6. Smashy

    Smashy Been here awhile

    Joined:
    Feb 7, 2014
    Oddometer:
    384
    Location:
    Toronto
    Can anyone confirm that the quickshifter remains functional after the first service if you don't pay for it?
    #66
  7. natedog39

    natedog39 Borderline Beefcake

    Joined:
    May 10, 2009
    Oddometer:
    7,497
    Location:
    ravena new york
    This guy is gonna be fun.
    :lurk
    #67
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  8. natedog39

    natedog39 Borderline Beefcake

    Joined:
    May 10, 2009
    Oddometer:
    7,497
    Location:
    ravena new york
    I wish I had that problem,I had to pay for mine.
    It was worth it though. Incidentally I did tap the shifter while offroad and made the engine hesitate.
    #68
  9. EvilSteve

    EvilSteve Not so evil, not so Steve.

    Joined:
    Jun 30, 2008
    Oddometer:
    393
    Location:
    SoCal
    I was told that once you enable something else, the tech operating the computer has to have the code enabled for QS for your bike. If you haven't paid for it, it'll get disbled. I have heard that people did not have this experience but, I did.
    #69
  10. marchyman

    marchyman barely informed Supporter

    Joined:
    Jun 30, 2005
    Oddometer:
    12,853
    Location:
    SF Bay Area
    As I reported either elsewhere or earlier in this thread my standard model came with QS enabled. It has been to the dealer twice, once to enable cruise control and rally modes and a second time for the 600 mile service. QS is still enabled on my bike.

    I do not think there were any firmware updates done at either visit. Perhaps my results would be different had a firmware update occurred.

    Edit: my (Japanese) wife was looking over my shoulder, pointed at your Icon, and said "Bad...bad". I said that's fitting for a one called EvilSteve :lol2
    #70
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  11. sluagh

    sluagh not fade away

    Joined:
    Dec 7, 2019
    Oddometer:
    156
    Location:
    USA
    Just had cruise control enabled on mine. QS still works. I haven't paid for it. Second time it's been into a dealer.

    Did they tell you that they disabled it or did you find out the hard way?
    #71
  12. Smashy

    Smashy Been here awhile

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    Feb 7, 2014
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    384
    Location:
    Toronto
    I suspect it varies by dealer. I think they are "supposed" to disable the qs on the 1st service if you haven't paid for it, but some fail to do so for whatever reason.
    #72
  13. JETalmage

    JETalmage Been here awhile

    Joined:
    Oct 11, 2014
    Oddometer:
    838
    Well, you got the first sentence right.

    I'm having yet another conference with my dealer today because I did indeed have to pay for nothing due to KTM's still uncorrected misinformation. KTM's sloppiness has confused customers and dealers alike.

    The current comedy of errors with which I'm having to waste my time:

    KTM's website, and those of its dealers following suit (KTMTwins.com, for example), still proclaims that the Ergo Seat (heated)--specifically depicting and showing only the part number for the 790 Adventure's front seat--"...must be activated by the KTM diagnostics tool" and "is adjustable to three levels."

    The 790 Adventure Owner's Manual states that QuickShift+ is an option exactly as it is stated for all the other electronic options and depicts its control screen in the instrument panel exactly as all the other electronic options are treated.

    My seat, ordered when I bought the bike, finally arrives about 10 weeks later. No instructions in the box other than to download an online PDF, which you then have to hunt for. (KTM can't afford providing 4 sheets of letter-size paper with a $300 half seat.)

    I install it following the PDF to the letter. It is installed correctly. The PDF describes how to install it, but says absolutely nothing about how it is supposed to operate.

    I find that the heater comes on, but the control button for it glows (when somewhere dark enough to see it) green, red, or orange. But unlike the heated grips--which are also adjustable to three levels, but provides an off position--seems to have none.

    So I assume that's because it "...must be activated by the KTM diagnostics tool."

    I make an appointment with the dealer to get that done. Am quoted for an hour of shop labor. Really?! To turn on a software menu for a $300 seat? I begrudgingly agree, but ask about QuickShift+; how much more to have that also activated while the mechanic is at it?

    Service Manager quotes 1.5 hours to do both at the same time. I ask "Are you sure? I've heard that the price for activating QuickShift+ is $350."

    Service Manager: "Where did you hear that?"

    Me: "Online forums about the 790. Some say that KTM requires payment from the Dealer, so it's not negotiable."

    Service Manager calls his KTM US trained mechanic. Mechanic say's 1.5 hours is fine.

    I agree to pay that.

    Mechanic:

    • Cannot find any software to activate for the seat. Calls KTM USA for advice. KTM USA says "Oh. This is the only heated seat that does not require activation."
    • Installs software for the Quickshift. Test rides the bike to verify it's working.
    • Also tries the seat. Finds that it's heating, but also observes (unprompted, on his own) that there seems to be no way to turn it off, other than stopping the engine, and that it's practically impossible to tell what color it's glowing in even overcast daylight, without shading it with both hands. Even finds it laughable.
    I pay for the 1.5 hours, agreeing that the mechanic will call KTM again when it re-opens to ask how one is supposed to turn off the heated seat while riding.

    I ride the bike home. I find that the quickshifter seems to be working (although difficult to tell, being quite clunky in lower 3 gears, on both up- and down-shifts). So to compare it to just ordinary clutchless shifting without the feature, I look for the menu to turn it off. No menu.

    I ride the bike back to the dealer, show the Service Manager and the Mechanic the Owner's Manual. They agree to take this up with KTM also.

    Thursday: Mechanic has reached KTM US again. Coveys to me these replies:

    "Quickshift is not optional; it's standard equipment. Quickshift+ is a separate feature that merely allows one to turn it off. The KTM guy stressed that you have to be going 30 MPH before using it."

    Me: (Flabberghasted) "So the heated seat does not have to be "...activated by the KTM diagnostics tool" and the quickshift feature was already working before I brought it here?

    Mechanic: Yes.

    Me: "So I just paid 1.5 hours for nothing; no changes to the bike?"

    Mechanic: (A bit sheepishly) "Well, for my time."

    Me: "But you made no changes to the bike."

    Mechanic: "Well, I did install a software program for the quickshift."

    Me: "But you're telling me that KTM say's it's standard. What does the software do?"

    Mechanic: "I don't know. I didn't ride the bike before working on it, so I don't know if the quickshifter was already working."

    Me: "So it was supposedly working before I brought it here. How do I turn it off?"

    Mechanic: "You can't. You have to buy Quickshift+ to do that."

    Me: "And how much is that?"

    Mechanic: "$350."

    So I will be taking this up with the dealer's management today. I'm pretty confident I'll get my money back. But can any intellectually honest person not see what a completely stupid and sloppy mess KTM has made of this?

    Where is the recall memo to new bike purchasers advising them that the heated seat, contrary to its own customer-facing information, does not require activation?

    Where is there any distinction mentioned in the Owner's Manual between not-optional "QuickShift" versus optional "QuickShift+" which provides no functionality other than a software "off switch" at a ridiculous price of $350?

    Where is there any mention in the Owner's Manual about a '30MPH' threshold?

    Where is the Authorized Dealer memo clarifying any of this to KTM dealers so that they don't erroneously charge customers money, waste their time, and ruin their buying experience for nothing?

    That's why I don't really blame my dealer for this. They're as subject to KTM's stupid misinformation as I am.

    Buyers beware: KTM is already way overdue for correcting its documentation, and owes all 790 buyers (and its Dealers) more than an apology.

    JET
    #73
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  14. kzeb

    kzeb Been here quite some time

    Joined:
    Oct 22, 2006
    Oddometer:
    206
    Location:
    Scandinavia
    Quite a story :hmmmmm
    If I where you I'd find me another dealer.. your dealer sure isn't up for the task..
    now breathe... and think of flowering meadows and great muddy trails once all of this is just a cloudy memory and you still got a hell of a bike.. :thumb
    [​IMG]
    #74
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  15. windblown101

    windblown101 Long timer Supporter

    Joined:
    May 17, 2010
    Oddometer:
    5,771
    Location:
    Star Tannery, VA
    KTM communication is often incomplete and freqently inaccurate. Should they fix that? Yes. Is it news? Nope. It's a relentless underlying sloppines and lack of QA that shows up at times in both their manufacturing and marketing.

    If it weren't for the wacky genius of their core designers they'd be screwed as a businesss, but their edgy and decidedly non boring motorcycles keep folks like me buying their products. My fondest dream is they make the effort to fix those QA issues, but I'm not holding my breath.

    When the quality of communication and deadnuts consistency in products produced becomes my priority over edgy and fun I'll buy something from Japan.
    #75
  16. marchyman

    marchyman barely informed Supporter

    Joined:
    Jun 30, 2005
    Oddometer:
    12,853
    Location:
    SF Bay Area
    :nono Four levels of heat plus off.
    #76
  17. JETalmage

    JETalmage Been here awhile

    Joined:
    Oct 11, 2014
    Oddometer:
    838
    Okay, I stand corrected. But my point still stands: All claimed "Levels" are still heat levels; none of the four levels is "Off". It's laughable to call two levels of heat plus off "adjustable to three levels"--except, of course, to KTM apologists simply too enamored with new bike euphoria to admit obvious error.

    JET
    #77
  18. JETalmage

    JETalmage Been here awhile

    Joined:
    Oct 11, 2014
    Oddometer:
    838
    Not in this lifetime, bucko. My dealer will make good on this, one way or another. Family owned business for 100 years. Great people. Some of the best in the business.

    The Dealers are just as misinformed and inconvenienced by KTM in this debacle as are its owners. This is all on KTM.

    From which of the other manufactures of The Big Five would we tolerate such nonsense? If this kind of behavior remains a trend at KTM, it will (and should) return to The Big Four.

    And no, I'm not wishing for that to happen. Like anyone else, I buy KTMs for a reason. But it's not to be gouged and misinformed. I'm not going to defend the indefensible. And I don't wear rose colored glasses.

    JET
    #78
  19. CalamariKid

    CalamariKid Been here awhile Supporter

    Joined:
    May 11, 2007
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    585
    Location:
    Spring, TX
    Yoga, just sayin...
    #79
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  20. Kinkysmurf

    Kinkysmurf Adventurer

    Joined:
    Oct 24, 2019
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    Deua River
    Kinky likes yoga, all those milfs.
    #80
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