Has anyone used it and have experiences to share (good/bad)? My OEM battery died last Friday night (10.8V on display) and after getting someone to agree to try to jump it with zero luck, I decided to use BMW to come tow the bike home...no one was home, it was dark, lots of excuses but it made sense at the time. Long story still long, the roadside people agreed to have the bike towed six miles to my house since the dealer was 20+ miles away and closed. I waited for over three hours and got about five different excuses from the tow company as to what was taking so long when the text I got from BMW said the ETA was 30 minutes. This all started around 6PM. Finally made it home close to 10 and I too-late-smart decided I should have just gotten an Uber and come back with my truck and trailer. Roadside person called to check on me several times during all this and could tell I was getting frustrated. I will say the tow operator who showed up was good. He took his time and let me help get the pig loaded and strapped down on the rollback, asked me how I wanted it strapped down, etc. A couple of days later, I get a call from the BMW people again. Without even saying anything, she tells me they will check to see why the tow company didn't show when they promised, and will ultimately consider whether they want to use that company in the future. Also completely surprised me when they offered me a $250 check for all the trouble. All that said, I wouldn't use it again unless it was a last resort.