BMW Dealer Charge/Overcharge

Discussion in 'GS Boxers' started by Gibfried, Oct 21, 2019.

  1. Gibfried

    Gibfried Adventurer

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    Oct 14, 2018
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    This topic seemed to warrant its own thread... For those of you who do take their BMW bike to the dealer for regular services, what are you paying? Maybe this is a bit too personal of a question, but I’m finding myself a bit put off by what I was charged the other day. It was my first time taking my bike to the dealer - first time BMW owner and first time brand new bike owner as well. I figured I’d be nice and take my beauty to the kings men and give her the royal treatment. It was my one year service, in other words motor oil, gear oil, filter, labor. I also got the TFT firmware update because it never could pair with phone or headset so the wonderwheel was useless for calls, music, directions, etc. This is a brand new bike.

    For the service they charged $364.01. Is this reasonable? What does anyone else pay? I’m not mentioning where this is on purpose. If this is fair... I’ll happily move on. Right now my backside is a bit sore feeling like I just got violated. I apologize for the crudeness and my negativity, but that’s the closest thing to describing what I feel at the moment.

    7E6F3AAE-81EE-4F18-8CA2-BE2511AA9518.jpeg
    #1
  2. TurkeyRun

    TurkeyRun Been here awhile Supporter

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    I’m surprised they charged you labor for the TFT update. Am I reading that right? Seems to me, that’s a warranty thing.

    As far as the rest, $100 in Magic Austrian Fluids, yea. About right.

    Call it $100/hr in labor, yea about right.
    #2
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  3. Fastman

    Fastman Been here awhile

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    If memory serves me correctly, ~$275 for the 600 mile service on a 2019 R1250GSA.
    #3
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  4. rodrigzj

    rodrigzj Been here awhile

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    $108/ hour. Is where they got you.
    Update on computer should of been free.
    Some of them fluids can be bought for less.
    #4
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  5. ExodusRider

    ExodusRider ExodusRider

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    Unfortunately.. depending on where in the country.. thats about right.. 1st break-in service will run between $275-$375... about
    1.5 hrs in labor and rest in parts...ish..

    You'll not completely off the charts by no means.... given tech labor is about $100-$125/hr. it does hurt still...

    Some of us have no problem doing our own work.. including the break-in service.. just keep detailed records..

    The initial break in service ironically.. is an oil change and walking thru to make sure any bolts have'nt come loose since the assembly.... maybe a few more check up tasks... making sure no metal shaving in oil, brake calipers bolts, wheel bolts, spoke tightened..

    In any case... you could have gotten away with doing it yourself for about $125-150.

    But understandably..many folks are skittish about doing break-in service. On account of unfounded factory voidance debate.

    Dont lose too much sleep over it.. or rather... get use to it.. on a lighter / brighter note.. be glad its not a Ducati !! Lmao...
    #5
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  6. Gadgetech

    Gadgetech Been here awhile Supporter

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    My Ducati Multistrada oil change was about $150...however the chain and sprockets at 13,500ish miles was around $400 and the the 15k service (valve service on a 2014 Multi) was another $1,400.
    #6
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  7. ExodusRider

    ExodusRider ExodusRider

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    Further salt in the wounds.

    I use Castrol 4T 10w40 full syn.. 6-pak off Amazon is $45-50.. so about $8 / quart.. and KN-164.. $11/ filter.

    If you want to save abit of money.. alternate maintenance intervals.. you do the 6500 miles service and let them do the 13k miles when valve clearance check is required...

    Just a thought...
    #7
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  8. SmittyBlackstone

    SmittyBlackstone Been here awhile

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    465 when I took my 2014 HD in for service back in 2014. That was the last time I went there. So it isn't just BMW that does it.
    I now do all the service on all of my bikes.
    #8
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  9. ExodusRider

    ExodusRider ExodusRider

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    Ahhh gotta love the Desmo service .. easily $1100-$1500...

    Which is why my streetfighter and panigale gets that stuff done at home! Insane!
    #9
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  10. ExodusRider

    ExodusRider ExodusRider

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    Once your warranty runs out, then make it a point to learn and maintain your own bike. The service manual/ DVDs are awesome... plenty of Utube howto videos..

    Not only will u save money, but the knowledge gained will allow you to ride further on / off road with the confidence that you could get yourself out of a mechanical jam if it came down to it...

    Knowledge is power... take yours back from dealers!! Revolution!! Freedom!!

    Which reminds me.. need to drop mine off next week for some warranty work..
    #10
  11. Callisto224

    Callisto224 Long timer Supporter

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    Like others have said, I'm surprised you were charged to update the TFT firmware.

    Other than that, cost seems about right.

    It's one of the (many) reasons I do my own maintenance on my bike.
    #11
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  12. JimVonBaden

    JimVonBaden "Cool" Aid! Supporter

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    Agreed, which is why I always do it myself. I also agree that the dealer should not charge you for a firmware update. They get paid by BMW for that.
    #12
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  13. sizzlingbadger

    sizzlingbadger Been here awhile

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    Here is mine, its NZ$ so not directly comparable but thought it could be interesting anyway... I get a 10% discount as I bought the bike from the same dealer.

    IMG_2910.jpg
    #13
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  14. dj402

    dj402 Adventurer

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    There’s a reason they’re called stealer ships
    #14
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  15. Gadgetech

    Gadgetech Been here awhile Supporter

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    Those tires partying hard! :rofl

    And a free TFT update!
    #15
  16. JimVonBaden

    JimVonBaden "Cool" Aid! Supporter

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    :lol3
    #16
  17. Jetskifast

    Jetskifast Adventurer

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    $108 hour labor, very fair price.
    Dealership has lot of costs for good mechanics.
    Good wage, benefits, training, special tools and equipment and so on. Dealership not making $108 hour off you.
    In high cost Bay Area paid $240 for 600 mile service on my 1250GSA, I only use dealership, when bike is under warranty.
    Have found warranty claims much easier with dealer service records.
    #17
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  18. sizzlingbadger

    sizzlingbadger Been here awhile

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    :imaposer took me a minute to realise the joke....
    #18
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  19. sieg

    sieg Wearing out tires......2 at a time, day after day. Supporter

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    Looks fair to me, cost money to run a dealership. Fortunately I've never paid for any service work, retired mechanic, I just do it myself.
    #19
  20. wasproxy

    wasproxy Global Moto Tourer

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    Not at all a violation. You moto, you pay. It's within the tolerance. Time to move on and ride. You want to be cheap, ride a bicycle.
    #20