Decided to cancel my 2 SPOT devices as I lost one (yeah, yeah) and they don't seem to be progressing in customer ethics / service. What a hassle. No website or email cancel Ring Oh hold for ~45mins Person 1. Full explanation. All sorts of account details Once all done - "need to transfer you" Repeat Hold for 20-30 mins All details again Marketing, grilling. Why are you cancelling. Will you extend. All on Skype to US number from overseas. This confirmed my decision. I HATE companies that lock me in and treat cancelling customers like crap They just hope you'll let them keep billing you out of frustration 12yrs customer. Glad to be moving on. I'll see how much Garmin sucks next.