In answer to your question: Yes. You left out a lot of stuff. You are using the new updater page? You downloaded the new cardo app? Those two things having happened, the update shouldn't be a problem. To repeat: You cannot use the older cardo app on the new page. IF you are using the cardo app that you used on cardo community...that is the wrong one. The old process warned NOT to have the comm unit plugged in when the cardo updater was initialized. The new process is different, indeed opposite. Cardo support said to connect the comm unit BEFORE initializing the new cardo updater. To give any advice, you need to say clearly what page you are using, what updater you are using, what procedure you are following to effect the update. An aside: I tried an app emulator on my laptop soas to have access to the new app-driven cardo connect. It doesn't work. The emulator wants to turn on bluetooth. That makes sense, as that is how the phone talks to the comm unit. Having an emulator access the bluetooth capability of a laptop? That's not happening. That's not a big surprise. The level of programming ability it would take to get an app-emulator to ghost on a laptop is frickin' huge.