So, I drop over two grand on Klim gear for me and the wife. It's good stuff so, no problem with the cost. However, two reflective panels on my jacket apparently weren't "stuck" completely and started lifting right away after only wearing it on three, less than hour long rides. Went through the process of starting a warranty return and Klim had me send photos. They said to ship the jacket in for evaluation....on my dime. That part didn't sit well with me so I called back and asked them to pay for the shipping. After some "back and forth " that shouldn't have been necessary, they sent me a return shipping label. Before I was able to ship the jacket, they changed up and I got an email instructing me to..."cut the back of the jacket from bottom to collar" and send a picture to prove it had been done and then they would send a replacement. They won, I just couldn't do it. I ended up just tearing off the two reflective panels....I just couldn't take a knife to an otherwise functional jacket. Maybe it SHOULD have gone like this from the start..."We appreciate you buying Klim gear and we're sorry one of the items isn't up to our high quality standards. Attached is a prepaid return shipping label and as soon as we receive the item we'll quckly get a replacement out to you".