Thanks for the note, as always! In this case, though, I'll forgive the dealer. We've had the bikes there for service before, and it's generally held to be the best BMW dealer in New England. When we've used them previously, they've always been prompt (and the shop foreman did call me back that evening but I was out walking the dogs, and his message didn't deliver the bad news, so I didn't get the status update till I called back the next morning). I am frustrated just because we don't know what sort of expense this is going to add up to, and I scheduled the bikes for service two weeks before they were picked up, so I'd assumed they were going to be seen immediately. Obviously that wasn't the case. I assume the sudden rush is people getting ready for the 4th of July weekend, although I'm just guessing as to why they've gotten so busy. Anywho, ultimately this isn't such a big deal. It's nothing like the stress of being on the trip and having something not working. It's just low-level frustrating because we've got a lot of money tied up waiting to see how much this is going to cost. And of course we're missing out on beautiful riding weather. But we hadn't expected to be able to get the bikes back this soon when we left Argentina, so we're still ahead of the curve. And I'd rather have them sitting in the shop waiting to be seen at Max than take them to our local BMW dealer that has a horrible reputation - at least I can trust Max to fix them properly. Keeping my fingers crossed for an update today. Usually they call us to tell us what all needs to be done and how much the parts are going to cost before they do the big work. The fact that we didn't get a call yesterday says to me that they didn't get around to diagnosing them yet. As long as we have them back in the next week or two, we can afford to be patient a little longer.