This whole interaction showcases the many misconceptions people have about class structure, truck drivers, and courtesy. It also manages to offend damn near everyone in some form or another, though all that can be used to learn a little if you were inclined to become a better person. Ideas of mine, which anyone here can feel free to lampoon: Assumptions about other people can show how ignorant you really are. Uninformed statements show that you are willing to advertise your ignorance. Yelling at anyone after making uninformed assumptions will NOT go well unless you are in authority and even then it can come back and bite you in the ass. Those three cover the initial problem between the delivery driver and the paying customer. Now for the inmates here: THINK TWICE, TYPE ONCE. (hold on a moment while I think about this again..... ok..... done) This does not have to be a group of knee-jerks who spout off at any provocation and spew their own narrow views of the world to anyone who will listen. THAT is what JoMamma is for. I appreciate hearing about the dealings this guy had with HaulBikes, and will be doubly interested to hear that his bike did, indeed, make it to him safe and unmolested. Let us all hope that this incident is an exception and not the norm for that company. (Looking at the photos you can see that the truck is not all battered from running down thousands of mailboxes.) Personally, I would still use their service in spite of the original poster's experience because I recognize that this is all about one mistake even though many other problems were vented as well. Yeah, they were late, but that would have never caused the original post, right? Truckers have arrived late since the first flat tire and that will continue forevermore. Motorcycles have flats, too, and we all know that long distance trips are prone to problems galore. I can give the company a break there. \ The mistake was trying to back into the driveway without a spotter, the result was a busted mailbox. Was it repairable? Who knows, but apparently the transport company is taking responsibility for it. That seems reasonable, yes? And since you asked, here is my advice to everyone- To the Paying Customer: Title your posts better. Your command to "DO NOT use Haulbikes.com for shipping!" is pretentious. I want to tell you to piss off, but have thought twice about it and will refrain from that. I will, however, use any shipping service I damn well please, regardless of the outcome. To the Haters: Lighten up! Your ideas are overblown, incorrect, and only serve to piss other people off. To Haulbikes: You should be following this thread and taking careful notes. You can learn a lot about serving customers better by using services like Technorati to find posts like this one. And to the thread hijackers, like me: Stop typing and go to bed. All this will seem like a distant dream when the sun comes up again.