We arrived to the Yeti hotel, which again looks like a disaster on the outside , but it is lovely inside. We contacted Wolfgang in Germany who had purchased and shipped the shock to us. He contacted the distributor, who contacted YSS and explained the situation, and Tomas at Twowheel got back to us with the Bangkok head office contact within an hour. This is Friday afternoon of course. We contacted YSS and they got back to us within 3 hours that they would send us an express post new shock ANYWHERE and ASAP. Wow amazing service. The issue for us is we need to sort out whether we can have this shipped to China (not likely or long delay with duty involved) or more likely to northern Laos.