When we bought our 2010 1200GS it came with 2 keys. We lost one. I want to replace it. I called the dealer where I bought the bike (they are 1,000 miles away in Utah) and explained the situation. He said to fax him proof of ownership like the title and drivers license and they would send me a key. I faxed all the required forms to him and called the next day. He said (not sure if I was talking to the same guy) that the faxed info would not work and I would have to come in in person with my title and drivers license to get a key. Can you imagine being stranded in some remote location without a key and being told you could only get one in person at a shop that's 2,000 miles away? One might say, "well, just get one at your local dealer". The closest dealer is 175 miles from here. The next step is to call the store manager, she was gone today so I'll give it a go tomorrow. I was on the phone for over an hour today trying to fix this issue. I've replaced keys in the past without a problem, not sure what the deal is now.