Klim Customer Service FAIL

Discussion in 'Equipment' started by jlfaria, Sep 6, 2017.

  1. Tall Man

    Tall Man Priest, Temple of Syrinx

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    A statement that is as inaccurate as it is overly broad.
    #21
    Doug Just Doug likes this.
  2. wasproxy

    wasproxy Global Moto Tourer

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    And wrong. I bought a pair of Rev'it pants from Revzilla and a rivet that holds the vent open came loose and fell off, lost on the road. Could see that the one on the other leg was a screw-on rivet. I contacted the reseller Revzilla - they asked for a photo, and then just sent me the rivet i needed FREE OF CHARGE. AND AN EXTRA JUST IN CASE. Customer service at its finest.
    #22
  3. Tor

    Tor Imported Norwegian

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    Don't forget Exped. Absolutely fantastic service.
    #23
    NorthIdaho800gsa likes this.
  4. Yinzer Moto

    Yinzer Moto aka: trailer Rails Supporter

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    Many people are unwilling to do international business. I am not making an excuse for Klim, they should state that on their site.
    #24
    Bultaco206 likes this.
  5. RideRdie

    RideRdie Adventurer

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    Funny thing is...I've purchased from them before with no issue. All my docs are united states...In this case, I'm convinced it was the customer service representative....nobody holds customer service representatives accountable and this is the problem.

    Regardless of which country I'm traveling through, I'll definitely avoid purchasing from Klim
    #25
  6. RideRdie

    RideRdie Adventurer

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    Very much like your response....
    Perhaps a better approach would be explaining to our fellow riders how I am inaccurate with my experiences....although I'm not sure you can tell me of my experiences...hmm..perhaps sharing your own experiences would be more beneficial.

    trolllll along
    #26
  7. RideRdie

    RideRdie Adventurer

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    Thanks for the info...I'll check them out
    #27
  8. RideRdie

    RideRdie Adventurer

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    This happened TWO years ago and you still have not forgotten. Exactly why it is never to late to share our experiences and hold businesses accountable for their customer service....or lack thereof.

    Good post
    #28
  9. brianbrannon

    brianbrannon They'll ride up with wear

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    You want to spend $1300 in gear and who knows how much in shipping and customs fees but you can't afford a phone call? Sounds like not a scam at all...
    #29
    Bultaco206 likes this.
  10. Bultaco206

    Bultaco206 Back-to-back motos suck Supporter

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    :jack
    #30
  11. RideRdie

    RideRdie Adventurer

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    Let us hope you are more productive in life than you are with your feedback on this forum.....

    Brian...jump on that old tank of yours and ride as fast as you can, for ten minutes, with your eyes closed. Let us know how it goes
    #31
  12. brianbrannon

    brianbrannon They'll ride up with wear

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    Let's hope you are more clever in life than you are on this forum...
    #32