So, I took my new bike in for it's 1,000km service the other day. When I booked it in, they asked if I wanted a loan bike or if I would wait for it. I wasn't working that day, so I asked how long the wait would be and was told about 1.5 hours, so I decided to wait. Day of the service comes and I hand over the keys around 9:10am and go to the shops to do some xmas shopping then sit down and read a book. Get a call at 10:20 saying it's all done and ready to go, so just over an hour. I get back to the shop and stupidly hand over the credit card without really looking at the invoice, but when I do look I see $223.15 + GST in labour. I say to the reception/admin woman, "that seems a bit excessive for barely an hours work, what's the hourly rate you are charging?". She informs me it's $136.50 + GST and that they've put down 1.4hrs and the rest is admin. I didn't have time to stand around arguing, so when I got home I sent off an email to the service manager complaining and he basically just replies saying it's a fixed price service and they have to take into consideration more than just labour and admin in their price. Now, I'm not an idiot, I understand that they are running a business and on top of the labour and admin they also have to pay rent, tools, electricity etc, but I figured that was all rolled into their already high hourly rate. I've never had an admin fee added on top when getting a car or bike serviced. Even without the over-charge of 1.4hrs for barely an 1hrs work, that means they are charging me a $32 fee to fill out the log book and print off an invoice. So, I replied back to him saying I was never told that it was a fixed price service. When I bought the bike, the sales guy mentioned their high hourly rate. When I booked it in they only mentioned the 1.5hr wait. The 2 confirmation SMS's only mentioned the 1.5hr wait. When I dropped it off, they told me it was a 1.5hr wait. When I asked about what I thought was the excessive labour cost, they told me the break down of the cost was labour and admin, but didn't say anything about a fixed price. Never did anyone mention a fixed price service until after I complained about the cost. That was more than a week ago, with no response. So, am I right to think they are ripping me off, should I name and shame? Is $380 too much for a glorified oil change?