Problems with KTM Twins?

Discussion in 'Dakar champion (950/990)' started by Bigcitylight, Jul 11, 2016.

  1. GettinDirty83

    GettinDirty83 Dirt Trail Hero

    Joined:
    Aug 22, 2014
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    530
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    Beaverton, OR
    Unless it's a specific OEM parts for your KTM, get your stuff at RevZilla.Com! They have the best customer service and fastest shipping.
    #41
  2. MiniNL

    MiniNL Dutchie in the US

    Joined:
    Apr 14, 2013
    Oddometer:
    749
    Location:
    Heber City, UT
    mmmm, chubby shipping
    #42
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  3. DualSportSucker

    DualSportSucker El Nooberino

    Joined:
    Jul 18, 2008
    Oddometer:
    158
    Location:
    Maaaassachewsetts
    Recently picked up a couple of things from KTM Twins for the first time in a couple years and it was all good... prompt shipping, tracking info shared, and when one of the items showed up damaged they sent a replacement out right away. I'll do business with them again.
    #43
  4. MattF44

    MattF44 Been here awhile Supporter

    Joined:
    Nov 8, 2014
    Oddometer:
    632
    Location:
    Swampscott, Mass
    I had a good experience with them too. No complaints here whatsoever.
    #44
  5. klatekin

    klatekin n00b

    Joined:
    Sep 12, 2016
    Oddometer:
    2
    Try emailing them. They are legit and have always delivered parts on point but customer service aren't always very good
    #45
  6. goin2alaska

    goin2alaska Been here awhile

    Joined:
    Nov 1, 2009
    Oddometer:
    215
    Location:
    san diego ca
    I placed an order last week and have heard nothing, they do not answer the phone, I called over 50 times now, they say on message to email for fast response but its been 3 days and no response, I noticed my credit card was charged immediately but no tracking no nothing. I am giving them until tomorrow then I call visa and turn them in as a scam!
    #46
  7. JohnnyWaffles

    JohnnyWaffles Been here awhile

    Joined:
    Jul 16, 2012
    Oddometer:
    745
    Location:
    Aurora, CO
    #47
    Dusty and Jeff Sichoe like this.
  8. goin2alaska

    goin2alaska Been here awhile

    Joined:
    Nov 1, 2009
    Oddometer:
    215
    Location:
    san diego ca
    i know they are moving and if I didn't have a trip to mexico next week I wouldn't care, I figure a week to get parts from anyone is fine and if not let me know. have you ever used revzilla, twisted throttle, rockymountain, procycle, touratech, any of these will give you the courtesy of returning your call or email within a day or so. thanks for the input dude!
    #48
  9. 2 SPOT

    2 SPOT bring the rape whistle

    Joined:
    Dec 14, 2005
    Oddometer:
    6,471
    Location:
    Payson AZ
    i have done buisiness with ktm twins and they have been pretty good....

    having said that,,, my order has been going to rocky mtn lately,,,, i have been getting everything in 2 to 3 days, plus most items in stock, the stock status seems to be accurate and flat $7 shipping when i only need a few things that dont add up to free shipping.
    #49
  10. Paddy O'Doolin

    Paddy O'Doolin KTM 950 Super Enduro

    Joined:
    Sep 22, 2015
    Oddometer:
    104
    Location:
    Texas
    At what point will it be commonly accepted that this "company" is incapable of executing reliable e-commerce? Sure, it may be that they are fine folks out there in the fog with great pictures of products, and they may have a great local following, but I would suggest that if you cannot hold the goods in your grubby adventurous throttle-twisting clutch-feathering hands, do not give over a binary garage code to your money. Whoever runs that site might do the general adventure community a service and shutdown the website for good and just focus on what they do do well, whatever that may be.
    #50
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  11. goin2alaska

    goin2alaska Been here awhile

    Joined:
    Nov 1, 2009
    Oddometer:
    215
    Location:
    san diego ca
    Update! after nearly a week with no response to multiple emails and phone calls I finally got an email from Chaz! it stated that my item was boxed and on the floor and was shipping by 5pm yesterday and I would get an email immediately when it was picked up by UPS, well it never happened! no email no tracking no answer to any emails I have sent including the one I sent this morning, I just want this nightmare to be over, the damage they are causing to their reputation by ignoring their customers for over a week and not communicating or delivering on promised 2 to 3 day shipping time is permanent. Its ironic at the end of his email it states "were here to help you" I think that's comic. Don not do business with these people they are deceptive and dishonest.
    #51
  12. Jeff Sichoe

    Jeff Sichoe ruddy bastard

    Joined:
    Feb 7, 2011
    Oddometer:
    331
    Location:
    Wellington
    haha do you get this worked up over everything in life?

    chill out, you'll live longer!
    #52
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  13. JohnnyWaffles

    JohnnyWaffles Been here awhile

    Joined:
    Jul 16, 2012
    Oddometer:
    745
    Location:
    Aurora, CO
    BTW, I ordered some parts from them Tues evening and they shipped this morning (Thurs). I'm sure it'll get figured out.:freaky
    #53
  14. goin2alaska

    goin2alaska Been here awhile

    Joined:
    Nov 1, 2009
    Oddometer:
    215
    Location:
    san diego ca
    I did think my situation was an isolated incident until I found multiple threads on this site and others with the same problems, a lot more folks with complaints about promised delivery and communication than positive at more than 3 to 1.
    #54
  15. RoundOz

    RoundOz Plenty of seasoning

    Joined:
    Jun 10, 2009
    Oddometer:
    2,155
    Location:
    West Nebraska
    Anyone know what’s going on with these guys at the moment? They have been pretty reliable for me in the past but in the last month while trying to return an item for in-store credit I cannot get ahold of anyone there via phone, email or FB messenger. They received the item 3 weeks ago but have apparently disappeared since then.
    Any updates knowledge or anyone live close to the store to check them out?
    #55
  16. Slammin

    Slammin Been here awhile

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    Feb 1, 2008
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    287
    Location:
    Woodstock, GA USA
  17. Slammin

    Slammin Been here awhile

    Joined:
    Feb 1, 2008
    Oddometer:
    287
    Location:
    Woodstock, GA USA
    I just heard back from Jerome at KTM Twins regarding my order: "We have gone through some changes and the phones are unfortunately down at the moment, that should be fixed shortly. Your recent order has been shipped out via USPS...." So the order is good to go, we'll see about my refund for the defective grips.
    #57
    RoundOz likes this.
  18. RoundOz

    RoundOz Plenty of seasoning

    Joined:
    Jun 10, 2009
    Oddometer:
    2,155
    Location:
    West Nebraska
    Just got an email from Jerome that my payment was refunded. Sounds like they are getting on top of things.
    #58
  19. Slammin

    Slammin Been here awhile

    Joined:
    Feb 1, 2008
    Oddometer:
    287
    Location:
    Woodstock, GA USA
    Same here with my refund and they haven’t yet been refunded by KTM. Also my replacement grips arrived today.
    #59
  20. gstt500

    gstt500 Adventurer

    Joined:
    Feb 10, 2011
    Oddometer:
    60
    Location:
    Duluth, MN
    I had sent a return package for refund to them a couple of weeks ago and just got it back with a UPS label that said, “return to shipper. the receiver is out of business”
    That sounds kind of official.
    #60