Problems with Navigator VI

Discussion in 'Mapping & Navigation' started by leafman60, Dec 19, 2017.

  1. motolover

    motolover rookie

    Joined:
    Feb 11, 2015
    Oddometer:
    838
    Location:
    The Sunny Side of the Alps
    My friend bought a new Navi VI, installed the protection for it and had several problems that people here are mentioning. Mine works fine for a year without the protection. He then removed the protection and it works like mine. No problems at all.
  2. 1coolbanana

    1coolbanana Long timer

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    Aug 25, 2009
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    6,688
    Location:
    NW Sydney, Australia
    Thanks, thats what I suspected :(
  3. SPX

    SPX Long timer Supporter

    Joined:
    Nov 27, 2011
    Oddometer:
    1,597
    If you’re talking about the screen acting like it is being touched when it isn’t, I can confirm that at least in my case, it has nothing to do with protection. I don’t run a screen protector or anything, yet I’ve had a Nav 6 screen that has gone wonky.
  4. reg26

    reg26 Been here awhile

    Joined:
    Dec 22, 2013
    Oddometer:
    199
    Location:
    LI, NY
    My 2 year old NAV VI just did the wonky. I called Garmin and no questions asked they told me to send it back and they are sending me a new one :-)
    Magile likes this.
  5. Parcero

    Parcero Mundial Supporter

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    Aug 7, 2008
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    1,636
    Location:
    Chicago physically, Colombia en mi mente.
    Interesting business model. Create a product that is flawed, then replace it for free every time it goes on the fritz, forever. I’m not knocking Garmin’s customer service—they’re second to none. But why not put a little more effort into the up-front work, rather than have to clean up the mess on the back end?
    250senuf likes this.
  6. rider1150gsadv

    rider1150gsadv Long timer

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    You mean they should be proactive and have a real fix in place ?? :imaposer
    Not the thing they teach at Wharton and Harvard.....:eyes
    Parcero likes this.
  7. CoOlSlY

    CoOlSlY Been here awhile

    Joined:
    Jul 5, 2017
    Oddometer:
    239
    FYI I had a V8 Nav Vi and had another replacement (now my 3th Nav Vi replacement, 4th Nav Vi). The one I received is exactly the same version (V8). I also thought after so long that they would have fixed the problem!
  8. Nanayaah

    Nanayaah Adventurer

    Joined:
    Apr 22, 2017
    Oddometer:
    31
    Recently noticed that my navigator VI started to mess up my route preferences. If I choose curvy roads it routes me on highways. Never experienced this before. Maybe its a bug in the latest Update. Anybody Else experienced this?
    AdamChandler likes this.
  9. Seminole88

    Seminole88 Adventurer

    Joined:
    Aug 4, 2015
    Oddometer:
    27
    Location:
    NW GA
    I too finally experienced the dreaded Nav VI wonky screen gremlins! Prayers for the replacement! Got two seasons out of the initial one. I am extremely disappointed in Garmin. Customer support no help. "We'll send you a replacement". Fine- but I expect better at these price points. Sheeesh. Thank goodness I was not on a long trip and had time to fool with trip to UPS to return. Garmin should provide return label and return shipping. Anyone not have any issues with their unit? Seems everyone eventually does.
  10. CoOlSlY

    CoOlSlY Been here awhile

    Joined:
    Jul 5, 2017
    Oddometer:
    239
    Now at my 5th Nav VI, just got another one about two weeks ago, same hardware ID so I suspect I will have problems againnnnnn... I do about 30,000 miles a year, 2nd year of ownership... You can ask for a return label, they might say no but I insisted that in no way I will pay for shipping for a known AND recurrent issue...
  11. CoOlSlY

    CoOlSlY Been here awhile

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    Jul 5, 2017
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    239
    Oh nooooo! Went for a 17,869km trip and my GPS againnnn went berzerk so will be at my 6th replacement. Last one was EXACTLY the same batch as my 4th one... They just replace it over and over from what I see, sad...
  12. AdamChandler

    AdamChandler Ascending n00b

    Joined:
    Feb 29, 2016
    Oddometer:
    8,308
    Location:
    Hanover, NH USA
    Mine just started acting up again. Will be my fourth replacement. One year since the last.
  13. Hercus

    Hercus Adventurer

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    Sep 6, 2017
    Oddometer:
    36
    Location:
    Laconia, NH
    This is very disappointing. I’m on my 3rd. Planning a cross country trip next year. Doesn’t sound reliable enough to get me there and back.
  14. CoOlSlY

    CoOlSlY Been here awhile

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    239
    Fortunately enough, I was with my girlfriend who also has a GPS ... When it bugged out, I slammed it and it worked again if it ever happens to you on your trip ;)
  15. Ron from BC

    Ron from BC Long timer

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    Jun 29, 2008
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    Vancouver Island
    My previous two units failed at the end of each November so I'll see what happens in the next 6 weeks. No word of a v. VII?
    AdamChandler likes this.
  16. AdamChandler

    AdamChandler Ascending n00b

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    Hanover, NH USA
    Nope.

    And I just sent my 1 year old unit in for replacement. How time flies.
    Ron from BC likes this.
  17. mr_10brook

    mr_10brook Been here awhile

    Joined:
    Apr 17, 2008
    Oddometer:
    291
    Location:
    Central Indiana
    Same here. Emailed Garmin Saturday and the sent me a return label a few hours later. The will send me a refurbished unit after they get my original back.
  18. CoOlSlY

    CoOlSlY Been here awhile

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    Jul 5, 2017
    Oddometer:
    239
    AFAIK Garmin doesn't send refurbhished units of the NAV VI, just "new" defective ones FWIW ;)
    mr_10brook likes this.
  19. Patch

    Patch Long timer

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    May 4, 2011
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    2,807
    Location:
    Southwestern New England
    Very glad I have not upgraded to the VI. I like my V.
    AdamChandler likes this.
  20. AdamChandler

    AdamChandler Ascending n00b

    Joined:
    Feb 29, 2016
    Oddometer:
    8,308
    Location:
    Hanover, NH USA
    I’m very likely to downgrade my 6 to a 5. Basically next time this fails, I’m going to sell the refurb in the box for $350 and buy a NAV V used for around the same or work out a trade. If you look at BMW’s connectivity push with the new R1250RT, I don’t think a NAV VII is ever coming so we’re stuck with VI forever so if I keep my 2018 GSA another 5 years, BMW will have moved on to NAV-Less and full TFT Navigation and I’ll eventually upgrade to that solution but for now, annual replacements of the NAV VI is just annoying and some day, Garmin is going to refuse replacing it entirely. Is that next year? Who knows.
    Patch likes this.