Ricor Intiminators

Discussion in 'The Garage' started by steven0100, Oct 3, 2016.

  1. SoccerNerd

    SoccerNerd Adventurer

    Joined:
    Sep 13, 2015
    Oddometer:
    16
    Location:
    Montreal, Canada
    Update on my order placed May 21:

    I finally spoke to someone at Ricor yesterday. They have had a "major manufacturing delay." This person admitted that they should have sent out an announcement to persons waiting for orders.

    I had to give new Visa info since it had been so long since I placed the order that my card had expired. (HapHazard, this might be why your order hasn't shipped. Mine too sat for two weeks before they contacted me to update my payment info. BTW, they don't process payment until it ships, so my Visa wasn't debited back in May.)

    They offered to throw in the expedited shipping at no extra charge. Now my order is showing shipped and moving.

    So it looks like they are back in business folks. You might want to wait a bit before placing a new order as I suspect they have quite a backlog to process.
    #41
  2. Woody2627

    Woody2627 Grey Wobbler

    Joined:
    Nov 11, 2008
    Oddometer:
    5,949
    Location:
    Jindabyne
    Ricor gave me the best customer service I have experienced from anyone, but that was about 8 years ago. I have told this story before, but happy to repeat it. I bought intiminators for my F650GS single, but never fitted them. After around a year, I updated to the F650GS twin and sent Ricor an email to see if the ones I had fitted the new bike. They replied and said they don't fit, send the ones I had back and they will sort it out. I sent them back, at my cost which I expected. A little later, a brand new set of intiminators turned up, no cost to me for parts or postage to Australia. Just to confirm, the old ones were sitting in my shed for over 12 months, they had sent me the right product but I no longer needed that model. They owed me nothing. Great service.
    #42
  3. HapHazard

    HapHazard Waiting for Gudenov

    Joined:
    Dec 30, 2009
    Oddometer:
    4,216
    Location:
    Central CT
    Yes, I received an email over 2 weeks ago, informing me that my order had "shipped", and provided a tracking number.
    After a week had gone by, and the tracking status was still showing that the package was waiting for UPS to pick it up, I emailed them, saying that the entire summer had passed, and would they please ACTUALLY SEND THE PACKAGE.

    I, of course, heard nothing back - directly.

    After another week had passed, I received an email, claiming that my credit card had been declined, and to please provide them alternate payment.

    First thing I did, was to verify that DKCustom still had the Intiminators in stock - they did.
    Then I called my credit card company, and asked if a charge or an attempted charge had been made to my card - it had not.
    I then called Ricor (at a never-before-seen-by-me number) and a nice lady actually answered.
    I also got the "manufacturing delay" story, and I said that it had been far too long, and I did not want the order.

    I went online, and ordered the Intimators from DKCustom, who gave me a $10 discount.
    They shipped the Intimators the same day, and UPS had them, that same day.

    It would have been nice to get the free shipping, and I paid more for the Amsoil, but I wasn't going to directly reward the absolute worst.customer.service.of.all.time.

    SoccerNerd, I hope you get your parts soon - you've waited even longer than I did!
    #43
    Teknik Motorsport likes this.
  4. HapHazard

    HapHazard Waiting for Gudenov

    Joined:
    Dec 30, 2009
    Oddometer:
    4,216
    Location:
    Central CT
    Things are very different in Ricor-land, these 8 years later.

    When a company absolutely refuses to communicate, in any manner, with the customer who has ordered a product, and actively prevents the customer from cancelling that order for over 3 months, then lies about attempting to make a charge on the customer's card, I feel very safe in saying that's extremely, world-class, poor service, right now, today..

    My very strongest recommendation is to avoid dealing with Ricor directly.
    #44
    Motomantra likes this.
  5. Teknik Motorsport

    Teknik Motorsport Motorcycle Mechanic Super Supporter

    Joined:
    Feb 24, 2013
    Oddometer:
    58
    Location:
    Sydney Australia
    Haphazard, what was the number you go hold of someone on? I have a KLR shock in need of parts. I've tried the "parent" company Spears Enterprises. After an inital answer they have gone dead too. Just need to know if i can or can't get parts.
    #45
  6. HapHazard

    HapHazard Waiting for Gudenov

    Joined:
    Dec 30, 2009
    Oddometer:
    4,216
    Location:
    Central CT
    805 / 807 - 9938
    Hope it helps.
    #46
  7. Richarde1605

    Richarde1605 Long timer

    Joined:
    Jan 1, 2015
    Oddometer:
    3,855
    Location:
    NSW Australia
    They work in completely different ways, emulators have fixed damping, intiminators use inertia to have high and low (fork speed) damping.
    #47