Have to agree. In the past, i have found some dealers think more about profit than the buyer. Am lucky that mine cares about both. Most of their sales come from returning customers. When i do call them or pop in, all the staff remember my name and have also stopped in the street for a chat. If they think i can fit a problem myself they will give advice F.O.C. In their workshop, it's not a no-go zone for customers. They are quite happy to invite you in. For these reasons i will go to them first if i need another bike. When I've bought Japanese bikes in the past ive found as soon as the money is paid that's it they don't want to know anymore. This is what put me off in the end.