Sena Customer Service

I know sena is a pain to deal with but I’ve been trying to get a response for over a week about my dead 20s. Anybody have any ideas on how to get some movement from them??

How did you contact them? I dealt with them a few times, and never had a problem.

through their customer service forum and an email

posting on their facebook wall is much more effective.

QFT. Big companies care a lot about social.

Start politely dragging them on twitter, insta, and facebook, making sure to tag them and make them aware. You'll get the attention of their marketing team, who will lean on the CS to make things right and get you to shut up.

Good luck. I had a few awful experiences with SENA CS.

Good idea guys!

People In The know say you can get way more accomplished by using chat on their website


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I was on the road and my old smh10 was acting up. Called them. They answered. They walked me through a reset. It worked. I thanked them. I hung up. I listened to music.

Call them.

I did call them. I was on hold for long time. So I did post to their Facebook, and low and behold got a pretty quick response. So we'll see what happens

If you choose to whine like a baby, they will treat you like a baby.
It's frustrating to wait on the phone but hey that's life.
Choose wisely


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I called to get a couple of Mic foam replacements. They gave me the run a round about serial numbers to date of purchase and receipt. I just wanted two mic foams. then i kept getting emails (pre-scripted) it was a pita.

Meanwhile I emailed another company about a switch knob needed replacement and it was in the mail the next morning with a discount coupon apologizing for the missing part.

In this day and age Costumer Service is extremely important to me

Its not whining. You pay good money with an expectation that they product will work. When a company offers warranty but doesn't have the staff or procedures to back up their warranty thats a problem. Companies that have awesome customer service have a great customer base.

Typed "sena sm10 microphone foam" in google and it looks like everyone carries the replacement foam. OP could have ordered it in less timew than it took to pot about it.

They wear out. I replace mine at least once a year. They cost a buck or two.

I apologize for making a comment to agree about customer service is lacking. I know it was small no hassle item. But that was kinda the point. I am not pouting, and would buy from them again. It was the point of customer service lacking in companies we do lots of business with and spend some pretty good earned money.

I just heard back from Sena. It took 6 days for them to respond. I agree with mk744. Customer service is lacking with a company you spend hard earned money with. Sena is going to stand behind their product, which is great.

hope you have a receipt and in warranty!

My 30K died on 9-12, contacted them thru the website, there are no phone numbers anywhere, every agent says it has been sent to the RMA department, now on 9-26 I still get the RMA folks are backed up. Every agent is pleasant in their responses, perhaps the RMA department is on another planet.

I started messaging them via Facebook messenger. I got a response pretty quick after I would message. It’s super frustrating the you charge $200+ for a product and can’t get any support within your warranty period that they offer

Yea, they reply, but the RMA department is on another planet evidently. Equipment died on 9-12 and here it is 9-28 and no reply from the RMA dept. as they are sooooooooo backed up. Help with technical assistance is free, replacing equipment costs money.