A4A - Oh Brian! The gift that keeps on giving. Well defend ourselves once against this twisted version of reality, then leave it at that. The bottom line is that you three guys did ZAR 23,000 worth of damage to the bikes, and we only charged you for ZAR 17,000 doing 1500km over 5 days, and you need to take responsibility for your actions. Our company is not a charity. All our other responsible riders are very happy and of the few who have the odd mishap, and on what little damage they do, they man up to paying. B - We headed out of Capetown toward the coast but before we got there we decided to bypass crowds and bad weather so headed north and then west again. It is hard to remember all of the places we were since the Afrikans names don't stick in my mind. A4A - These guys claimed they were advanced off-road riders who ride 1200 GSAs back home. We mapped a reasonably technical 5 day intermediate bordering on advanced (but all on gravel roads) route out for these guys maximising gravel to follow into the Small Karoo (Anysberg), down to Stormsriver mouth, back into the Karoo to Sutherland, via Swartberg staying over in Die Hel. B - The best place we did was Del Hiel "The Hell". Awesome! Found a secluded camping spot at the bottom that was great. In fact three of us camped the whole way. We love your country. The South African Riders we met were great. A4A - We do agree on some things. B - We found a company to rent from that had good bikes and would put on Heidenau Tires. Since they were the first company I found I went with them instead of someone like Karoo. I've rented a lot of bikes over the years and at every point along the way this was a high maintenance and difficult endeavor. A4A - If youd have read the paper work first time, filled in the forms required and didnt ask the same questions over and over again it may have been slightly less arduous on all of us. B - Just when I was ready to switch companies things seemed to get resolved so I stayed the course. A4A -Reality is we were 3 weeks away from the tour start date and we were still waiting for your deposit payment after 4 weeks (which we require a min of one month before the tour) we emailed you to say that unless we received it by the end of the week the deal was off. Suddenly the payment materialized. B -Then after everything was paid, we were informed the day before that the panniers that we had aggreed to and rented weren't available. A4A -This is the sort of requirements we had to work with instead of ticking exactly what they want we get these mixed messages at different times: No! Our panniers are free (for the second or third time) Ok so you are bringing your own soft luggage . Later on the form, we get this B - When I told him this was our agreement and we needed space for all our camping gear he kick saved a workable solution. But again, difficulty was the name of the game. A4A -Thanks to Advrider.co.za in Paarden island not being open for 4 days before the ride started to buy an extra set of panniers, we had to run around borrowing private panniers from mates to make sure they were happy. I now know I can go to Flying Brick note to self: Wont make that mistake again in a hurry. My bad. Oh, wait - if deposit had been paid in time none of this would have happened #JustSaying B - When we got back from the trip we had more surprises as we got dinged on everything imaginable financially. He charged for worn down rear brake pads. That is right... worn down rear brake pads. A4A -Ooooh that nose is growing again Brian! no Completely missing brake shoes, not simply worn. Also metal on metal brake disc scratched, which we didnt charge you for see below. B - I should have seen the signs. Before we embarked on our journey I found out he doesn't know much about bikes when I realized he didn't know how to read a BMW sight glass. There was only a bubble of oil in the bottom and he said that was normal. I've put 100k miles on GSes over the years and do my own maintenance. I said it wasn't normal and put more oil in for him. A4A We said we aim to make sure the engine is warm, then level and then check and fill it to between half-way up around 50% to 70% between the marks. We had done so before he arrived so ignored his theory. We prefer to go by the BMW manual than everyones personal theory, especially when the bike was not level and cold. See below: B - Since he doesn't know anything about bikes, when we got back he took all three bikes to a BMW dealer and had them go over them with a fine tooth comb and then paid them their rate to do things that didn't need to be done. A4A As mentioned to you, we are obliged to have most stuff fixed by BMW for the warranty in SA. B - Then he charged each of us a $90 service charge. and then a $40 service charge that wasn't the BMW tech hourly rate. I have no idea what the $520 was for but since we had to prepay a $5,000 deposit via paypal we had no recourse. A4A Let me remind you what damage you did (not $520 but $441). How you managed to crack the front headlight through an intact headlight protector not quite sure? Riding at night perhaps? Another big no-no which you guys simply chose to ignore. no B - I could go on and on but enough negative vibes. Bottom line is I wouldn't reccomend Africa4Adventure.com to anyone. A4A Works both ways! We could publish all the damage you racked up, but it would only embarrass you more, so we wont. Warning to any Motorcycle rental companies out there before you deal with this guy! Its hard work before, during and long after the event as you can see. There is always 1 in a 100 and you are looking at him right here.