The joy of owning a Aprilia Caponord, sarcasm!

Discussion in 'Moto Bellissima: All Other Dualsports' started by netn, Jun 29, 2016.

  1. netn

    netn Adventurer

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    My Aprilia story,

    I bought a brand new Aprilia caponord 1200 with the legal 2 year full factory warranty from an official aprilia/guzzi dealer.
    (this was my only happy moment in this story)
    After about a week i contacted the dealer because my bike was burning oil. I noticed some blue smoke and stank while i was riding -> jup your reading this correct while riding.

    At 300km on the clock's i noticed the oillevel was below the min-marking.
    I contacted the dealer who said that this was quit normal and that most bikes use some oil when they are been ridden/running in.
    My respons was: sure a little bit but never had one smoking blue!
    Dealer: just come collect some oil and add it.

    So i added the oil as specified by aprilia, no overfilling.
    350km later my bike went into alarm -> not enough oil pressure!
    Checking the sightglass there was almost no oil visible.
    Therefore i contacted my dealer again.
    His respons: no worries bring it in and i will put other oil in the bike to solve the problem.
    Sadley 300 a 350km further same shit happend again.
    So i contacted the dealer again: no worries it is normal they drink up to 1l a 1000km's.
    Never ever had this on any bike!
    I can't ride a gastank without stopping to add oil?

    Now i decided to contact aprilia directly. They said i couldn't determine oil consumption and thats up to your dealer.
    When i asked what they consider normal oil-use -> moment of silence -> no answer.
    I contacted my dealer again to say i find it to much oil consumption, suddenly there was an recall for placing a cartervent.
    Checked on chasisnr, no recalls for your bike.

    Ventilation was added, now the oil disappeared even faster.

    Contacted dealer who on his behalve contacted Aprilia.
    Said Aprilia would sent stuff directly from Italy, wow.
    3 weeks later, oiladditif with a sealing function! Arrived at dealer.

    Damn straight I said no!

    This is not a fix.

    End result they would inspect my engine and if necessary rebuild it.
    Would take 2 max 3 weeks.

    To make the story shorter, it almost took 10 weeks!

    Dealer said he would replace cilinders and pistons in the end only the pistons and piston rings were replaced.

    Asked dealer to make a testride as he had no intension off doing so.
    Went to dealer to take bike home to find out, no testride made as shiftpedal not accessible.

    On the way home the bike stalled several times and sudden powerloss.
    Thats not the worst, at some point when releasing throttle the bike kept riding!

    Nearly had an accident and could have cost me my life!

    Contacting dealer proves to be pointless as he knows my number and hasn't answered it in more than a month!

    Got the bike back with the engine, frame, swingarm and exhaust scratched!
    To make things worse bike lost coolant.

    The next day, bike began to smoke, no power, engine develloped a tapping sound and oil running from engine and frame!

    Asked my money back from dealer, nope we made no contractual faults.

    They refused to replace bike by a other new bike.

    Bike had 1750km in more than 5 months!
    Bike had been almost half off the time in repair with dealer!

    Contacted Aprilia/Piaggio in the hope they would help me out.
    They would help to find a solution, but non have been offered.

    They said they understood that i had to take a other path, meaning me taking my dealer to court.
    I kept in contact with Aprilia in the hope to find a solution as they where analysing my case.

    They did not help me out and certainly didn't offer a solution!

    Sad but Aprilia is the worst motorcycle experience i ever had.

    Service seems to be non existent.
    Something to think about!

    Who else had such a bad experience with a Caponord 1200 or Aprilia/Piaggio in general?

    I'm a passionat motorcyclist and i owend many motorcycles (bmw, kawasaki, honda, harley davidson, indian, suzuki,...).
    Now it realy hurts my heart to know that company's like aprilia can sell motorcycles without any passion!

    Hooray for Aprilia, sarcasm!

    The agony continues.
    #1
    Forty-Won and Alexander B like this.
  2. Omarius

    Omarius Long timer

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    Yeap, this is why I avoid Italian bikes.
    #2
  3. Iranian

    Iranian Long timer

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    Sorry to read about your experience from Aprilia and many thanks for telling us about it.

    Stories like this one is the reason that I keep my fingers away from Italien bikes.
    #3
  4. kc1081

    kc1081 weathered traveler

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    Owned a Ducati and Cagiva. Love my Honda!
    #4
  5. HarveyM

    HarveyM Been here awhile

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    Very sad story, while you're suing the dealer remember to park the bike outside the his lot with a big lemon sign on it.
    I've owned a Vespa for 10 years, yes there were minor QC issues when new(ish), but the fun factor far outweighs the problems for mine.
    (I do my own work on it)
    #5
  6. sargev55

    sargev55 Been here awhile

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    Same here,

    I like the looks of some of them, but would be scared to actually own one.
    #6
    racermx66 likes this.
  7. Zubb

    Zubb he went that-a-way...

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    Glad you posted your story here. Thanks for letting us know. In today's economy there is absolutely no excuse for this kind of behavior from a dealer or manufacturer. Please let us know how the court rules on this. Other consumers want to know.

    Best of luck,,
    #7
    YJake, spokester and Vectored2adv like this.
  8. Puchy

    Puchy Adventurer

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    Lemon Law Hopefully where you live they have this deal
    #8
  9. Volfy

    Volfy Fava beans & a nice Chianti

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    Had an '08 RSV1000R Factory with the Rotax V-twin. No problems, other than the rear brake being soft, which was fixed by relocating the MC.

    Lemons come in all makes and models, not just Italian brands. No consolation, though, when you are the one on the receiving end of one. I used to peruse Ape forums frequently. Never did hear about one that burn oil that bad. Some thing was definitely wrong with that Caponord. Dealership makes a huge difference in ownership experience with boutique brands like Aprilia. I am close to AF1, arguably the best Ape dealer in the USA.
    #9
    ride200mi likes this.
  10. JohninVT

    JohninVT Long timer

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    Wrong forum. Post in Jo Momma with the dealer's name and contact info. Mention something about the delaer's mom. Hilarity ensues.
    #10
  11. nostatic

    nostatic i drank what?!? - Socrates Supporter

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    Every brand has "Monday bikes." While the Italians may also have some issues on other days that end in "y", the problem really isn't with Aprilia but rather with the dealer. The key to owning an Italian bike is having a dealer that:

    a) knows what they're doing
    b) will take care of you if things go wrong

    It is evident from reading the forums that there are dealers that don't do a) or b). They are to be avoided, and imho if you don't have a good dealer in your area, then buying an Italian bike is a roll of the dice. Luckily I have a couple of dealers in my area, so I have two Italian bikes - I'm a glutton for punishment :D
    #11
  12. Iranian

    Iranian Long timer

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    His story has something to do with road bikes or have I understood his story wrongly?
    #12
  13. spokester

    spokester Long timer

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    For this general reason, I tend to advise people against some of the lesser known brands.
    #13
  14. anosis

    anosis Adventurer

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    I heard the same or worst story about bmw bikes and i have troubles with my yamaha mt07 that the dealer doesn t want to fix. So it s not about italian bikes dear friends, it s about how some factories see us. If we were together we could make things change, now we are separated because my bike is italian and yours is german. So bad thinking.
    #14
    ride200mi and TT RDHS like this.
  15. netn

    netn Adventurer

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    Puchy, we don't have lemonlaws.
    We do have consumerlaw so i have asked court to undo/break the sale and want my money back!

    I have confidence, judge has to follow law and even european lawcenter said i had to sue, as there is no chance in losing this.
    Sad part is it may take years.
    #15
  16. Drop_Center

    Drop_Center Long timer

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    Poor guy probably knows that now... I'm sure he doesn't need it pointed out to him.
    #16
  17. Zubb

    Zubb he went that-a-way...

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    I think most Ducati owners (self included) will tell you their bike is one of the best they've ever had. Mine's been as or more reliable than the Jap bikes I've owned. The perception about Ducati being problematic is pretty outdated.

    Poor netn though. Looks like he's going to have to slog through court and having his bike and his money tied up for awhile. Perhaps once suit has been filed, the dealer will realize he's going to lose and end up with legal fees on top. Maybe he will settle up. My take away from this is to always research a dealers reputation.
    #17
  18. Drop_Center

    Drop_Center Long timer

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    I've spent a ton of time on multistrada.net considering the Multi. The iron rule almost everyone agrees on there is to own a second Japanese bike if you must have an Italian bike. Sounds like a pretty good plan, but reliable as a Japanese bike as a whole they most certainly are not.

    I always chuckle when one person doesn't have a problem with reliability or expanding gas tanks or whatever and that means all euro bikes must be reliable.
    #18
  19. L.B.S.

    L.B.S. Long timer

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    Ugh, netn sorry for you man. That is brutal! :(

    I hope you somehow get a proper repair or replacement. What a freaking nasty hassle, sheesh! :devildog
    #19
  20. netn

    netn Adventurer

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    I've been thinking about putting my story online for months, still keeping hope in Aprilia.
    I asked for help for so many times.

    I hope and believe my bike ins't representive for all theire bikes.
    Maybe this will get them to act, if not so be it.

    I wander what anyone would say when he had to go trough this.

    I'm not trying to bash Aprilia!
    #20