Things Dealers tell Customers

Discussion in 'The Perfect Line and Other Riding Myths' started by ak_diane, Aug 16, 2012.

  1. 100mpg

    100mpg Self Imposed Exile

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    thieves. sorry you got it there but do not bring it in for warranty work. the stories are endless about that place AND the former place before they had to change the name...
  2. Mambo Dave

    Mambo Dave I cannot abide.

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    Yet another import factor to remember for the rest of you.

    If a dealer knows they have you over a barrel, they will hit you high. Buyers who have done their research and know what APR they should earn will fare better, but many a buyer believes that the price is the only thing to educate themselves on and to negotiate over. Financing is the area they forget about.

    But, like Gonzo wrote, a few extra APR numbers really don't matter if you pay the loan off early anyway.
  3. Disco Stu

    Disco Stu Long timer

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    I bought a new Corvette once. I was quoted 1.9% for 5 years. When we start signing the paperwork, the note says 5.9% When I asked where the 1.9% was, they said it was no longer available. So I got up and walked out. The salesman was surprised that I'd completed all of the paperwork so quickly, until I told him 'your finance guy screwed you out of a commission' and walked out the door.

    They called later that afternoon and appologized for the 'mistake' and said they had all of the paperwork ready now with the 1.9% rate.
  4. Mambo Dave

    Mambo Dave I cannot abide.

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    Effective, but I've seen it handled to where you would nto have had to waste your time by drving away and driving back.

    Negotiation is a process. It can all be done in the deaelership by people with skills. People without waste a lot more time and effort by walking out, but it sometimes accomplishes the same thing. (Sometimes, even if the deal could be made, the dealership just gives up on the poor negotiator.)
  5. DR Donk

    DR Donk Been here awhile

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    So you went back and got it or did you go elsewhere? :ear
  6. Disco Stu

    Disco Stu Long timer

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    so, the conversation with the finance guy was a little longer than i orignally said. when i asked where the 1.9% was, he told me it was no longer available, when I told him I wouldn't buy it at their 'new' interest rate, he told me this was the best rate I was going to get anywhere. We discussed the issue for about 5 minutes before I got up and left.

    To me, there are things more important than the time I wasted driving home and back again. I'd already filled out a credit app and had been approved for 1.9% on all models. The dignity of not accepting being bait-n-switched was more important to me than the time i wasted driving back and forth.
  7. Disco Stu

    Disco Stu Long timer

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    I went back and bought it. Everyone other than the finance guy at the dealership was very easy to work with. And it was about $7,500 less than the douchebag that wouldn't budge on his MSRP + 'market adjustment' prices.
  8. ttpete

    ttpete Rectum Non Bustibus Supporter

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    The finance guy would have gotten a bigger kickback from the lender at the higher interest rate. Your salesman should have had an understanding with him regarding the deal ahead of time. Most dealerships do this when the salesman clears the deal with his boss.
  9. Red9

    Red9 Been here awhile

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    In circumstances where the customers expectations are realistic and he/she is as respectful as they expect the dealership or business to be, I would say yes.

    Unfortunately many customers have unrealistic expectations.

    For example: anyone in retail sales will tell you the biggest assholes who come in the door end up being the biggest assholes down the road. Fuck em. You could give them the world and they still will want more. Fuck em. Sell them if you CHOOSE to and then fuck em. Or don't sell to them and just tell em to fuck off.
    Some assholes believe you have to sell to them. You don't. Fuck em.
  10. henshao

    henshao Bained

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    The strongest negotiating tactic will always been walking out the door.
  11. Mambo Dave

    Mambo Dave I cannot abide.

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    I'm not so sure abou this.

    I've not seen it in the automotive world. Salesmen sell, but don't have any inkling about what the Finance department is doing after numbers have been agreed upon. Maybe some deaelrships are different though.
  12. Mambo Dave

    Mambo Dave I cannot abide.

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    Or at least implyng you will do it - with a specific goal in mind.

    If the deaelership really does let you go, though, keep in mind that you may have been unrealistic in the first place.
  13. Handy

    Handy Sunburnt

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    Or that they will call you in a couple days to say they will go ahead and make the deal. I have had the same dealership do this to me twice, both times I got the pleasure of telling them I already bought somewhere else.
  14. PT Rider

    PT Rider Been here awhile

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    That is about all the buyer has.

    There always has to be two items on the table to have a negotiation. It can not be just one thing--that is a stubborn contest, not a negotiation. With two or more things, you can look at relative values. One of those things is worth more to me than it is to you, and the other item is worth more to you than to me. If price is the only thing, then the only option the buyer has is the threat of walking. The buyer wants the vehicle. The dealership needs to sell vehicles. Now we have price vs. the need to sell. The dealership may bluff about the price, or they may be willing to let you walk. Test them. If you aren't willing to walk away, just pay their price.
  15. ttpete

    ttpete Rectum Non Bustibus Supporter

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    The dealer's not the only source for a car loan. You can bypass the finance asshole completely. My credit union was happy to finance a car if I so desired.

    I never had to put up with the BS, because as a Ford employee, I qualified for the A plan. (Z plan, now that I'm retired, same deal.) Fixed price, no quibbling about anything, the dealer's profit is controlled by the company.
  16. Ciph3r

    Ciph3r Adventurer

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    In my experience, family business treat their customers way better. Here in Hamburg (Germany), we have several BMW dealerships, two are "corporate" shops and they treat the customer like shit, they just don't care. And then there is a family owned dealership with several shops and several brands (suzuki, bmw, ducati, ...) and it doesn't matter in which shop you go or to whom you talk, they are all friendly and customer orientated and value service and the customer over anything.
    Same experience in other shops (not mc related), if they are family owned, you get good service (exceptions prove the rule ;) ).
  17. tmgs

    tmgs ...Trailers are for Boats

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    that is not really true anymore in the U.S. not necessarily with any paticular product or brand, it just seems fmaily owned business have lost that personal touch, at least compared to when I was much younger anyhow. It seems like they are doing you a favor anymore.
  18. go4mini

    go4mini Been here awhile

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    I disagree, as will most of my customers. We have a small, family owned/run auto parts business. We constantly hear from our customers, how nice is is to deal with someone who is polite (please, thank you, etc.), knowledgable about our business, and tries to help our customers any way we can. We have customers who travel some distance, to deal with us, bypassing the big chain stores. We are not always the cheapest, but when you give good, friendly service, it makes a difference. :D
  19. Tuna Helper

    Tuna Helper Rawrr!

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    Took my Buell to the dealer for a tire. while waiting I told a salesman I was going to walk across the street for lunch. He said "Would you like to take a bike?" :D I said Yes, please, and I signed the waiver, picked out a v-rod, and took it on the test loop they have, stopping at the subway across the street for lunch. (The dealer is tight off the highway so it is a busy six lane road.)


    This past summer I went to New Zealand for vacation. I stopped in at the HD dealer in Auckland for a few shirts. They were closed, but let me come in and buy anyway. (two shirts, $100)
  20. H96669

    H96669 A proud pragmatist.

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    Eh Eh....I go a heck of a long way sometimes to buy parts & supplies at such a store. I make sure I talk to the old guy, he is a bit gruff at first but that's fine he sure knows his stuff and we always share some laughs/smiles.:clapLast time was over "Prussian Blue"....:wink:

    The last two GM service managers I talked to over something, dad would have fired them so fast.:eek1 I sure had one of them red in the face after he talked to me as if I was some dummy over my failing brakes, took only a few words to explain my own background in a GM family business, then he turned red from shame.:lol3

    They don't have to be uber-polite with me as long as they know what they are talking about, I never feel like it should be my job to educate them. Snotty kid with the mouse at 07.00pm ??? Where the f.. is the paper catalogue so I can walk out of here with that "universal" muffler. I know for sure you stock them or something close enough that I can go home and install it quick tonight and go to work tomorrow early.Look under the counter just to see if the catalogue is there....it was.I looked up that muffler and gave him the part number.:evil