Things Dealers tell Customers

Discussion in 'The Perfect Line and Other Riding Myths' started by ak_diane, Aug 16, 2012.

  1. SnowMule

    SnowMule still learning what is and isn't edible Super Supporter

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    So for the past month or so I've been shopping for a new pickup. 3/4-ton gas engine, ext. cab, short bed, 4x4.
    Pretty specific list of requirements, but it's not like that's an uncommon configuration.

    About 10 years ago GM/Chevy put a Vortec 8.1L engine and Allison transmission in their 3/4-ton pickups. Big-ass gas motor, perfect for hauling with. I believe 07 was the last year of them. Not "new", but not exactly vintage either.

    Went to a GM dealer in town yesterday, about 10 minutes from my house. Parked my bike, walked in, receptionist greeted me and I asked to speak to a used truck salesman. (:twitch)

    Friendly lady meets me at the desk, we go back to her office.
    "Hi, i'm Mule, and I'm shopping for a used truck. Looking for a 5-8 year old 3/4-ton gas pickup, extended cab, short bed, 4x4. Been a Dodge guy most of my life, but some of the GM's have piqued my interest. What do you have?"
    "Is there anything specific you were looking at?"
    "The 8.1L Vortec's have caught my eye."
    "You mean 6 liter?"
    "No, I mean 8.1 liter. Vortec 8100's. 3/4-ton truck, 02-05ish, Allison trans.... 8.1."
    "GM doesn't make those."
    :huh "You're telling me GM never made an 8.1 liter gas engine?"
    "I've been here 6 years and I've never heard of it. Let me go ask another salesman."
    "Nope, the biggest they made is a 6.2 liter."

    "Do a google search for '8.1 GM' and learn something new. I think I'm done here."

    At which point I grabbed my helmet and walked out of that place laughing.

    Stopped at another dealer, and as we're browsing their inventory for 8.1's I told the salesman there about the previous dealer. He laughed, and asked "Alpine?" :lol3 "Yep, that'd be the one." I guess they're known in the area for being a truly awful dealer.

    And the 8.1 I test drove later that day must have been a 6.2 liter. :photog

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  2. DirtMedic

    DirtMedic Intrepid Explorer

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    .
  3. ozmoses

    ozmoses . Supporter

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    My new hero is the person who says "I don't know but I will find out".

    Unsure if it's the internet or what, but in recent years everybody's an expert.

    I find a lot of people don't know that the reason it is so dark is that their head is entirely up their ass.

    IMO, of course.
  4. Rick G

    Rick G Ranger Rick Supporter

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    I have spent my entire career in sales ( not motorcycles or cars) and that has always been my mantra and when I owned my own sales agency I preached that to my reps. If you don't know, say so and then tell your customer that you will find out and get back to them. Then just do it!!

    It is a little harder to gain a customers confidence but really easy to destroy it.

    Rick G
  5. bwalsh

    bwalsh Long timer

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    That is my biggest gripe with any place you call, any type of business.

    Employee: "I don't have that information but give me your number and we'll call right back."

    They never do...It seems most business' figure if you want the item bad enough you'll call them back. Here is what I think of that...:fyyff
  6. Benduro

    Benduro Retox Supporter

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    She even missed the legendary 7.4! The 454 was possibly the industry-standard construction truck motor for the 80's and the 90's. It's one thing to miss a motor only made for a few years (still totally inexcusable considering the noteworthy nature of it being the biggest motor they ever made)
    But it's another entirely to ignore the motor that gm is best known for, after the 350. Unbelievable.
  7. Jim Moore

    Jim Moore Souped-Up Weasel

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    That's fifty dollas for a T-shirt!
  8. SilkMoneyLove

    SilkMoneyLove Long timer

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    He had to pop some tags!
  9. Thanantos

    Thanantos Ride hard.

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    "Trying to get girls from a brand? / Man you hella wonÂ’t, man you hella won't"
  10. Wlfman

    Wlfman Long timer

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  11. Thanantos

    Thanantos Ride hard.

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    I think you missed the joke.
  12. SilkMoneyLove

    SilkMoneyLove Long timer

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  13. Handy

    Handy Sunburnt

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    Wait, maybe you missed the joke...
  14. Hoot Gibson

    Hoot Gibson Banned

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    It's on you fool....you are the joke! But then again, you already knew that, didn't you?:puke1
  15. Thanantos

    Thanantos Ride hard.

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    Inception RAP joke?

    WTF?!
  16. Disco Stu

    Disco Stu Long timer

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    Me: I got a flat in the front on the way up this weekend, do you have a replacement in stock?

    Gateway BMW: Sure, no problem.


    Me: Would you be able to get to it today?

    Gateway BMW: Sure, no problem (as the technician is wheeling my bike into the work area).


    Me: My mount for my Sena blutooth broke this week, do you have any replacements on hand?

    Gateway BMW: Sure, how many would you like?


    Me: That F800GT looks sharp, mind if I take it for a test ride?

    Gateway BMW: Sure, we'll have someone put the plate on while we're photocopying your license.


    when I come back:
    Gateway BMW: What did you think?

    Me: It was pretty buzzy in the handlebars. I don't think it's for me.

    Gateway BMW: Well, let us know if you want to take out any other bikes.


    as I'm leaving:

    Gateway BMW: Thanks for the business!



    Some dealerships make it easy for me to part with my money, because they have what I need, they're friendly and they're efficient.
  17. SilkMoneyLove

    SilkMoneyLove Long timer

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    Good to know some places still offer good service.
  18. mt65

    mt65 Been here awhile

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    Honz and the boys run a great shop.
  19. Shooby

    Shooby Long timer

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    Heading out for a trip next week, planned to do simple service myself but schedule, events, etc. were too prohibitive so I called the dealer (Esco BMW) yesterday, set up a time to bring my bike (F8GS) in this morning. "You bet, no problem, we'll have the bike in & out in no time."

    Brought in the bike, decided to wait instead of figuring out a ride back to work. So I waited. AAAaaand I waited. Grumbling that I should have done it myself, I hunted down the service Mngr (very nice guy btw), asked if it was all set to go (it was sitting outside at this point so I figured they'd just now brought it out). "Uh, well, not quite, had a few more CHiP & sheriff bikes come in...( yeah, I know, the corporate/fleet contracts always get the attention) so he felt bad, got a Mech (good dude, know's his stuff) on it, threw me a key and said this should be a good way to burn an hour....

    I didn't mind waiting a little longer...

















    MG V7 Racer. 100lbs lighter than a Triumph Thruxton. (& ONLY 15 less HP) - Data based on in shop heresay. I'll not be held liable for this info.
    Raw, fun, flickable, fun, fun. Got back on my bike and thought "Got Dam, what a pig"

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    I don't mind this kind of waiting

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  20. Benduro

    Benduro Retox Supporter

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    Those are soooo pretty! Yeah, I'd have asked them to schedule my next service if I could ride that 'guzzi again!