I ordered a TomTom 550 on Saturday afternoon from Amazon, and it showed up Monday around noon. I don't have a Prime account. I didn't pay for expedited shipping. Estimate for arrival was Thursday when I ordered it, but here it is. My wife has a Prime account, but I didn't use her account to order it, so... I dunno. I'm not complaining. Well, I'm not complaining about THAT anyway. On to the 550 itself. Power it up. Start the set up steps. Get to where you're supposed to log in to your TomTom account. I don't have one. No problem, click on "Create Account". Type in all the info. Holy crap this screen is sensitive. Finish typing in all the info. Submit. Rejected. "ACCOUNT CREATION FAILED" is the sum total of the feedback I got. Tried again, same result. Tried on a Mac with Safari. Same result. Mac running Chrome. Same result. Windoze running who cares, same result. Multiple retries of multiple platforms using different email accounts and passwords. Same result. Alrighty then. Off to TomTom Support. Step one to contact TomTom support via their website: Sign in to your account. You know, the one I can't create? Yeah, that one. I haven't had this much fun with customer support since years ago when I called a lofty financial institution to tell them they had my address wrong, and after much too long on the phone they oh so pleasantly informed me they'd send me the form to correct it. "I see. And do you by chance recall what the issue was that started this call? Perhaps you could go off script just this once and fix the issue without sending out a form?" That was a LONG time ago... Anyway, more time spent trying to find an email address for support. Nope. Doesn't exist. It's not that I didn't find anything, it's that I found the email does not exist, as in, people reporting the email does not exist. I think I saw a phone number somehwere. Great. I'm on the phone most of the time with my real job (I'm on the ohone right now actually) and can't call them not knowing if this will take a minute or an hour. SO - Amazon ships things fast TomTom intial impression? Not at ALL impressed. Feel free to discuss.