trails end BMW

Discussion in 'Alaska' started by vtbob, Jul 11, 2012.

  1. winterbikker

    winterbikker Adventurer

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    Thought I would add my few cents in regard to Trails End and oil changes. I had a minor repair done to my GSA this summer at Trails End and had no concerns, arrived early, checked that the parts were in stock and a couple of hours later ready to go.

    One of our party had a different experience. After having called several days ahead and even the day before was assured that a minor service could be done on her motorcycle but upon arriving was told no way! This appeared to be a matter of Peter not knowing what Paul was doing. After much anguish however she finally did get her service work done.

    What really bothered me was that even though Trails End has a huge site no self wrenching is allowed. This is really a dumb policy especially since there are many out of state riders that would really appreciate a spot to work on their bikes especially doing oil changes. In Whitehorse, Yukon Yamaha provided an area for oil changes and wrenching. This work area ,gladly set aside by the owner, was much appreciated and certainly enhanced the company's reputation. Trails End take note!!.
    #61
  2. TheSeeker

    TheSeeker Slingin' Steel

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    Note Taken. :deal

    As an avid tourer, I am working to set up such an area. We are not the only shop around the world that will not allow travelers to wrench on their property. With a little investigation one will find that insurance companies are mostly to blame. :huh

    We are working on this. However, if you've ever worked in a busy shop that does allow self-servicing... You would find that rarely do people have ALL the tools and supplies that they need and that OFTEN they require HELP. This slows an already maxxed out shop down even more. FOOD FOR THOUGHT!:ear

    THERE ARE ALWAYS TWO SIDES TO EVERY COIN!

    We are working on the possibility of having an area for customers to do oil changes and even tire, chain and sprockets. IF we do this it will be on a TRIAL basis. We are concerned that travelers who may never come through our area again MAY not keep the area tidy and well kept. We also have several insurance hoops to jump through for this to take place. IT is on the winter agenda for discussion along with streamlining scheduling and creating a comfortable travelers lounge. Thanks for the tips. :freaky:clap:freaky

    I personally would like an on-site bar with live entertainment, a pool table and well... maybe even some "entertainers"!:lol3:lol3:lol3
    #62
  3. Ducatijim

    Ducatijim Hopeless Poseuer!

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    Just go buy an aluminium foil oven roasting pan at the supermarket( do you have these in US?Can?) and the new oil in quart bottles then do your own oil and filter near anywhere that is not too 'public' ie. after hours carparks etc?
    Too bloody easy, I mean if youre goin to ride to the top of the world you should at least be able to do this( and spoon on a new tyre too while the oil drains!!):clap
    #63
  4. ThatGuy

    ThatGuy Brownie

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    And most some service gas stations/oil change shops/small garages/autopart shops will dispose of your oil for free or a small fee.
    I see the point of going to a MC shop but again knowing how to do it will save you having to need any major help. Small auto garages are a good source of assistance. I carry the whole fricking shop manual with me when I travel. yes its extra space and weight but its worth it when you are on some dissolute road hundreds of miles from a tow truck.
    #64
  5. friar mike

    friar mike IronButtGruver

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    Ya but thats coming from a Kiwi you guys know how to carry on :freaky I know I been down in your land hope to return sooooooooooooon:evil
    #65
  6. Wheeldog

    Wheeldog Long timer

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    Interesting thread. Been following it for a while and keeping my mouth shut.:baldy Just can't believe some of the BS coming from business owners.

    I don't have a dog in this fight and don't know shit about running a motorcycle shop. What I do know is I have run 2 seasonal businesses. One was a winter tourism business, Mush Alaska. We did high adventure dog mushing trips into Denali in the winter......did it for 12 years. Made all our money in 3 months.......Jan, Feb and March. In the summer I worked for one of the major tour companies.

    For the past 15 years I have owned Wheel Dog Trucking. We deliver Top Soil and Gravel Products in the Palmer, Wasilla area. I now make 100% of my money in the summer.

    What I know from my businesses, and working for a MAJOR tour company is the customer is #1......end of story. You WORK 7 days a week for however many hours a day it takes to take care of YOUR customers. I have missed D2D for the last 3 years because I couldn't give proper service to my customers if I took off. Don't think I have run more than a couple tanks of gas in my bike this summer. If you wanna play in the summer......find a job/business to do in the winter. When someone calls and says I need this product delivered I have NEVER said no we are too busy. If our company can't handle it......I make some phone calls and find someone who can.

    Not sure why the motorcycle shops can't do that too. If a dealer can't handle the business.......why not send them to someone who can. Why do you insist in screwing people over.:huh

    Adventure Cycle Works is open 24/7 in the summer. If the Fairbanks BMW shop can't handle all the business.....why don't you send them to Adventure Cycle Works?? I am sure they will take good care of your customers and you will promote good will, rather than have people rag on you about poor service like in this thread.

    Same goes for the BMW shop in Anchorage........send the people you can't handle out to Friar Mike. I am sure he would appreciate the business.

    This thread and lack of service to CASH paying customers totally amazes me.:eek1
    #66
  7. TheSeeker

    TheSeeker Slingin' Steel

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    Wheeldog... You are awesome! Maybe we can all learn some things from you. I guess I'm sorry that you think all I'm spewing is BS.

    For your information, we have sent plenty of people over to Adventure Cycleworks. That works great if it is an older BMW or someone who doesn't require their machine being hooked up to the BMW Diagnostic computer for Warranty Reporting, Diagnostics and Service Interval recording through the MOSS computer system. This BMW required computer hookup is not only SUPER expensive, but it is slow and tedious.

    Almost all of the issues we've had with not being able to keep up with service demands are on new or nearly new machines needing to be hooked up to the computer system so the customers bikes are held in good standing regarding warranty coverage with BMW.

    When we can send people to Dan and Shawn to help alleviate scheduling constraints, we do. We also send them to MMW (Richard Miller) in town as well. To think that we stop trying to help when our shop is full is just silly. :rofl

    I'm so glad I get to be a part of this discussion. Ultimately from Wheeldogs tone, all of us guys who are getting rich in the Motorcycle business don't know our heads from our tails and just sit around spewing BS all day. :lol3

    WHEELDOG I'm really sorry you missed the last 3 D2D's because of work. I'm also sorry you only ran a couple of tanks of gas through your bike. The season isn't over yet. Maybe you should get off Advrider and get out and ride. Sounds like somebody's priorities might be a little off! :eek1
    #67
  8. KHud

    KHud Survivor Supporter

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    Justin, when you run out of folks who know the business better than you and want to set you straight, give me a call. :rofl
    #68
  9. TheSeeker

    TheSeeker Slingin' Steel

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    Ahhh the joys of being the ADVrider watchdog! :freaky

    Just a few more days and all I have to do is twist the throttle! Six days from Fairbanks to Moab... It's going to be a push. When are you and Annie heading south from Helena?
    #69
  10. Ullr

    Ullr C+ Racing

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    Shouldn't you be working on bikes instead of waving your dick around?
    #70
  11. ThatGuy

    ThatGuy Brownie

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    I don't think he is a mechanic.
    #71
  12. TheSeeker

    TheSeeker Slingin' Steel

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    Thanks for your intelligent addition to the conversation. It takes more than mechanics to run a shop. My job is Sales. And Customer Service/Customer Relations falls into my job description as well.

    And getting to ride more than everyone else in the shop falls into my job description also... :clap

    But I have been known to drop oil, change tires and bolt on Touratech when our shop is slammed. Keep on slamming on us! We can take it. Then come on up with your bike and we'll go run a few miles and see what you're made of... :eek1
    #72
  13. Ducatijim

    Ducatijim Hopeless Poseuer!

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    That sounds like the problem right there.

    Well done BMW. Maybe folk heading bush should be more aware of just what their bikes require( Or ride a bike that you can service yourself in the carpark?)

    We call it 'horses for courses'.
    #73
  14. KHud

    KHud Survivor Supporter

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    Looks like the 14th or 15th. We are taking the back roads and seeing some sights.

    Remember, you can always use our place as a way station on your rides to Amerika. Cot, shower, food, beer, tools, lift, tire changer and endless lies are all available. Maybe on your way home.
    #74
  15. friar mike

    friar mike IronButtGruver

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    some of us that are not a BMW dealer can do Diagnostics the gs 911 has been getting more and more capable that way more then just a code reader and I have one.
    #75
  16. Ullr

    Ullr C+ Racing

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    You want something constructive? When a potential customer is reminding you that the shop is open and you're in here waving your dick, doubling down on the dick waving might not be the best course of action. Ride West has what I want in stock.
    #76
  17. AKTroy

    AKTroy BE AWARE OF TRAINS

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    Always double down on the dick waving! Always! :freaky
    #77
  18. Wheeldog

    Wheeldog Long timer

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    Glad to hear you are sending people off to other shops. I think that is GREAT!! BUT wondering why travelers are complaining about not being able to get a 6,000 mile service. Or do they have to be "hooked up" to get that???:dunno

    Never said anything about how much money you make and don't care. Not sure where you are getting that from. Never said you don't know your heads from your tails either. I hear you have some very good mechanics up there. Just said you don't know much/nothing about customer service and so far you haven't proved me wrong.:deal Ok.....now is the time to prove me wrong and announce you will open on Sunday next summer and will honor appointments travelers make!:rofl

    BMW created a nice monopoly for it's dealers with those "SUPER expensive BMW Diagnostic computers".....they don't sell them to anyone else so people HAVE to come to a dealer.....right??? You don't HAVE to have any better customer service skills than the government.....customers have no choice.....take it or leave it. And people think Harley has the best "Marketing System", theirs sucks compared to BMW. I think that whoever thought that up must be a genius.:evil

    Don't feel sorry for me and my priorities aren't screwed up. The wife and I LOVE to ride. As I mentioned I make 100% of my money in the summer and work my ass off 7 days a week to keep my CUSTOMERS HAPPY. We spend the winter at our place in AZ and ride most every day while you guys are freezing your azz off up here.:vardy I figure that is a fair trade for missing D2D and not much riding up here....eh?? What do you do in the winter???:huh

    I must complement you for coming on the forums......most dealers don't do that. Then again.....there is probably a good reason.....eh???:norton
    #78
  19. HayDuchessLives

    HayDuchessLives Loquita

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    #79
  20. Brendon@TMS

    Brendon@TMS The Motorcycle Shop

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    His cat died which takes the humor out of that story for me. Always sorry when someone loses a pet.

    Jesus, this thread has become quite heated!

    I think there are a few key assumptions being thrown around that need to be identified. It seems as though people might be under the impression that those of us in the powersport industry aren't doing everything in our capacity for our customers, or that we aren't catering to every need in our power. WE ARE. I know the boys up north are, and we in town are too. Independent or not, believe me, we're busting our butts because we like what we're doing regarding product and service!

    I take great pride in taking care of those traveling, be it from the south side of town, or the tip of Maine. Making someone's day (aka exceeding their expectations) is one of the most rewarding feelings.

    I'm not here to tell anyone how to run their company because I have my own to worry about. Given where Trails End was and where it's headed, I have every bit of faith in my BMW colleague and I know they're making changes for the better.

    If anyone needs me I'll be restocking tires/oil filters/air filters/spark plugs/levers/chains/sprockets/tubes/etc...
    #80