is what the suspension guy said. I put Wilbers progressive springs in my 700GS before the first service. They were Better but only Ok, and still a little soft. I rode for months like that, and felt it was adequate, but not as good as it could be. The bike oversteered a little into corners, sometimes requiring correction, and the front end dived on hard stops, and tended to travel a lot more than the back when hitting small bumps or expansion joints on the freeway. Talked with a suspension specialist over a beer at a club meeting and he suggested an inch of extra spacer and see where I was. Putting an extra inch of pre-compression through longer spacers made a world of difference. It no longer nose dives, it enters corners with more control and confidence and reduced the "over eagerness" that often required correction, and the front end bounces a lot less on the freeway than before. Unexpectedly raised the suspension a bit, which probably explains the cornering improvement by lengthening trail just a touch, but it also means I don't quite flat foot (more of a surprise the first time than a problem) and I also don't lean into the handlebars, which should help with the slight pressure pain I get on 6+ hour days. Adding an inch was a real PITA however... getting the retaining ring back in place required more than me leaning on it with shoulder weight and refitting the clip. Had to rig up a compression strap using a ratcheting tiedown to get it to compress enough to settle in! Does anyone make or suggest a better quality retaining ring for the suspension "pucks". The ones that are stock seem little more than unbent paperclip... leave it to BMW to hold together the front suspension of an $11K bike with a .11cent clip!