This is a bad deal. RevZilla has bent over backwards for me several times in the past. I never grumble to them. I'll contact them with what's going on and ask what my options are. 100% of the time they will respond within the hour and the problem is solved. On some occasions they will issue a refund and go one further by giving me additional store credit as an apology. I've felt guilty over this in the past and told them to remove the additional credit. Every time they have told me to just keep the credit as they are in a position to be helpful. So this seems quite out of character. I hope that company isn't turning over a new leaf- for the bad.